Unusable
This app is worthless and non functional…. Don’t waste your money on a Honeywell thermostat if you plan on using it with a phone app!!!
This app does not allow for you to create an account
I recently purchased a Honeywell Wi-Fi thermostat and downloaded the Honeywell home app to set it up. Unfortunately, the experience has been extremely frustrating. The biggest issue is account creation. The verification passcode either takes an unreasonably long time to arrive or doesn’t come at all. I attempted this process multiple times and it consistently failed or delayed to the point where I had to restart. This makes it nearly impossible to even begin using the product for a device that depends on connectivity… the set up process should be simple and reliable. Instead, it feels outdated and inefficient at this point. I’m stuck with the thermostat I can’t fully use because the app won’t let me get Past the initial set up…very disappointing.
Show more
Terrible
Tried for hours to make this work and sign in.
Nul
On sait pas créer de compte !!!!
Horrible
Doesn’t work. Support admitted this and says it has “issues”. App opens but only partially displays main window information so it is not functional. Useless. Obviously not a priority for Honeywell to make this app work leaving customers who paid thousands of dollars for these TC500’s who and were fraudulently tricked into buying these high dollar thermostats out of luck. I regret this purchase. Class action anyone?
Show more
Still in the beta phase??
This app needs improvement. When trying to contact support it sends you to the Honeywell website. Then you have to wade through to hopefully find help for your problem. I would call, but can’t find a phone number for support. Please do better.
Zero stars
This app will waste days of your life and frustrate you beyond measure. Supposedly Honeywell IT is working on an update. I can’t believe a major company and defense contractor has such terrible technology. Who knows how long it will take. Go buy a cheap Android Galaxy. They work.
Sign-in loops
Terrible app the signing process just keeps looping into creating your own Honeywell account to adding your own username account to adding a Microsoft account. Terrible customer experience would not recommend downloading.
Horrible. Most embarrassing app for a global company
I wish I had looked up this app and knew that Honeywell’s Commercial line of thermostats that use this app (TC500A-N) were so horrible, before I invested $3,000 in “smart” thermostats. I had to try and setup most thermostats 4-5 times before I could even get them to connect to the app, and then most of the time this app barely connects to the thermostat and/or it takes forever. It is the most horrible user interface I’ve ever dealt with for an app and a commercial line of thermostats and I’ve been doing facilities for 30 years. Do not buy Honeywell‘s commercial line of thermostats, or you will sorely regret it.
Show more
Nul de chez nul
Impossible de crée un compte. Aucune application de honeywell ne fonctionne j’aurait mieux fait d’acheter un thermostat d’une autre marque
Where is support?
App connection is horribly slow if it eventually connects. Thermostats continuously loses connection. We have 2 and one flashed between sleep and temp with no way to connect.
As other’s have mentioned, there is no way to update a schedule name.
The largest issue, support is nonexistent. Email after email. Call after call. All of them go unanswered. Our HVAC installer is having the same issue.
As other’s have mentioned, there is no way to update a schedule name.
The largest issue, support is nonexistent. Email after email. Call after call. All of them go unanswered. Our HVAC installer is having the same issue.
Show more
If garbage could vomit
This app is what would come out. Objectively the worst app I’ve ever used. I got free TC500 thermostats I need to rip off the wall because this app is so bad.
Honeywell needs to STOP!!!!
If I could give this application zero stars I would. I am simply trying to access the thermostat with the features. It is supposed to have and they make me use this insane application. I signed up as requested it then wants me to use a Microsoft account. I don’t want another Microsoft account. It then asks me to use another email address at honeywellcloud.com. I cannot sign in using either email address. Even though they sent a confirmation email, Microsoft is trying to get make me use office 365 and some other email address which they cannot authenticate with.. This is the most frustrating and insane method of authentication I could ever imagine or have ever encountered. Do not waste your time with this application. It is a complete waste of bandwidth to download and time to even try. It does not deserve to take up any space on anyone’s phone.
Show more
laughably bad
blind toddlers code better than these regarded fuchs
Response from developer
Thank you for your feedback. We're sorry for the frustration you experienced. Our team is working on improvements, and sharing more details (including logs) at "buildingsproductsupport@honeywell.com" will help us investigate and prioritize fixes in upcoming updates.
doesn’t work no site access yet
hello as soon as I logged in it says no site access yet contact admin user for access so I can not do anything on there and I have no idea why?
Special Events Scheduling is seriously buggy
You can schedule all you want but most of the time it won’t save the name of the event. If you are trying to schedule a year’s worth of special holiday events you will have idea what is what. No matter what you type in most events are saved as Special Event 1 and Special Event 2, etc. The event names can not be edited. Useless. Otherwise the rest seems fine.
Show more
App dysfunctions
Logs me out and when try to get back in app spins.
Stopped working
Same problem- worked fine for weeks then stopped logging in. The app just spins and spins.
Doesn’t work.
An app adolescent coders could do a better job. No way to delete sites, doesn’t connect reliably, and very limited in scope. Honeywell should be embarrassed releasing this app and promoting it as a app to control their devices. Had I known it was this bad I would never bought their devices to use it with. Not recommended.
Show more
Response from developer
Thank you for your feedback. We have released an updated version with delete site option. You can do this by Side Menu → Site Management → Select site → Delete. Our team is working on connectivity issues. Please reach out to us at "buildingsproductsupport@honeywell.com" with more details of your connectivity issues (including logs)so we can investigate further and provide direct support. Your feedback is valuable and will help us improve.
Sorry, but we are having trouble signing you in
The app worked wonderful for about a week. I was able to add all thermostats for one of my buildings, just fine using DHCP, it now, the system has signed me out, does not recognize my credentials and when I try to re-register I get a message that says Unable to send Verification Link.
