Garbage, don’t buy their cameras
I have tried all the recommendations in the reviews and no luck, stuck on a not connected to WiFi error so I can’t even get into the app to see how the camera works… this was a Christmas gift so I can’t even return it.
Here is the solution
Experienced the issues others have had. But figured out you have insulate the WiFi signal. So put you device in airplane mode. My works great now. Why the developer doesn’t monitor his own fing app to provide solutions is crazy. But you’re welcome.
App and phone support…
I can’t get past the initial registration screen and create an account to use the app. First, it thinks I’m not on wifi, then it thinks I don’t have my email address in my settings. I’ve uninstalled and reinstalled the app multiple times. I called customer support 23 minutes before closing. Waited on hold for an hour and 20 minutes, while hearing the same recording every 30 seconds. Finally decided to press 8 and leave a message. Got a fast busy signal. I’m fairly certain they left for the day and didn’t bother to send existing calls to vmail. Had to call back to leave the message. I was going to install this camera today, but if I can’t even get into the app, the camera is useless.
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Poor design
I agree with the other review. As for the camera, the camera transmit power is pitiful. A better antenna helps but even that can’t overcome the poor product design. Unfortunately, I can’t really review the app itself because it never worked good enough to reach from the back of a 16ft trailer to the cab of a 25ft RV. I mean, we are talking no more than about 35 feet. I understand RF and line of sight requirements, but even standing 10ft away with zero obstructions, the connection drops within a few seconds.
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Hopkins tow solutions back up camera
Not a fan. Thought it was a good camera at first but when trying to use it I literally have to walk to the back to connect to it and halfway back to the truck I lose connection.
