Absolutely no support
I recently ordered a taxi through the app. Be prepared for absolutely no support whatsoever from Hopp.
The driver accepted the ride, and I was informed he was 2 minutes away. On the map it was obvious he was driving towards my location. When the two minutes were up he started driving away from me. I thought he might have missed a turn at first, but he kept going. The AI chatbot was no help, it eventually told me it had connected me to a human. There was no human. I ended up cancelling the ride as the driver was obviously not going to pick me up, and because I cancelled more than 2 minutes after the driver accepted the ride I had to pay a cancellation fee of 1/3 of the ride cost.
The driver accepted the ride, and I was informed he was 2 minutes away. On the map it was obvious he was driving towards my location. When the two minutes were up he started driving away from me. I thought he might have missed a turn at first, but he kept going. The AI chatbot was no help, it eventually told me it had connected me to a human. There was no human. I ended up cancelling the ride as the driver was obviously not going to pick me up, and because I cancelled more than 2 minutes after the driver accepted the ride I had to pay a cancellation fee of 1/3 of the ride cost.
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PPurql3
Trash and doesn’t work
Tells me I have insufficient funds. Garbage app.
SSphnctrGobln
Complete scam
Terrible
RRatherwank
Frustrating only option
The app always jams due to the prompted review function and makes it nearly impossible to order a taxi. Super frustrating as this seems like the only option in Iceland. Please fix
JKJon Keeley
Müll
Parken nur an den wenigsten Stellen erlaubt, sodass ich am Ende genauso weit laufen musste, als wenn ich direkt gelaufen wäre 🤬
JSjan st
Response from developer
Hi, we’re sorry to hear about your experience. Parking locations can vary depending on the area and local regulations. We appreciate your feedback and encourage you to share more details via our in-app chat support so we can pass them along to the local operator. 💚
