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Hopp User Reviews

Hopp - Go Further
✈️ Travel
🗺️ Navigation

Customer Experience

Positive experience24.7% of reviews
Neutral7.1% of reviews
Negative experience68.2% of reviews

~ Based on 85 written reviews from the US App Store.

What users say

Summarized from real user reviews of Hopp. Based on 996 reviews and a 4.7/5 average, it highlights the 6 positives and 6 negatives reviewers mention most about this Navigation app.

Positive things

  • 🚀Easy to use
  • 👍Convenient transportation
  • 🚀Efficient app
  • 👍Fun experience
  • 🚀Accurate tracking
  • 👍Reasonable pricing

Negative things

  • 🐛Unreliable scooters
  • 💰Expensive
  • 🐛Glitchy app
  • 🔒Poor customer support
  • 🐛Unclear policies
  • 🐛Difficult to lock/park

Is Hopp Safe?

Hopp - Go Further appears safe based on user ratings. AppsHunter Safety Score for Hopp is 94/100.

This assessment is based on 996 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.4% of ratings point to a safe experience
1.9% of ratings suggest some concerns
4.7% of ratings point to a risky experience

~ Based on 996 App Store ratings for Hopp.

Is Hopp Legit?

Hopp - Go Further appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Hopp is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Large Wheel Rim in Trunk

More than half of the trunk space was taken up by a large tire rim. We had to put out suitcases on our laps
Justin13flJustin13fl

À éviter

C’est une horreur. Le GPS n’est pas fiable pour reposer les trottinettes. Ce matin, j’ai pris deux trottinettes comme ça m’est déjà arrivé avec mon fils, nous avons scanné, nous avons vérifié la batterie 800 m plus loin, une des trottinettes n’avait plus de batterie. J’ai donc dû la laisser sur un trottoir de côté et la société m’a facturé 20 € de parking. Il m’indique que j’aurais dû vérifier la batterie que j’ai fais lors du départ, je lui réponds que je l’ai vérifié, mais il ne veut rien savoir. Ils ne veulent pas me rembourser les 20 € alors que c’est leur trottinette qui est en défaut
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Romain FRANCERomain FRANCE

No customer service

We went to use the ride portion during our vacation to get to an event. Long story short, we missed the event because the app took more than an hour to verify the license. Would not recommend using this app. Just pay the extra money for a taxi or ride share and save yourself the stress.
Turns off constantlyTurns off constantly

Horrible product - AVOID

This is the worst app I’ve ever used. None of the electric scooters work at all. They show up on the map as fully charged but then fail in a few minutes leaving you stranded in the middle of nowhere. And then you get charged for that!
Ag122432267537Ag122432267537

Pénalité de parking

the scooter stopped unexpectedly while I was riding. I was left in an unfamiliar area and had to find an alternative way to continue my journey. At that moment, my priority was my safety and reaching my destination, not checking the app continuously while standing on the side of the road.

I did not deliberately leave the scooter in an improper location. I left it where the ride ended because there was no suitable parking area nearby and because the scooter had stopped working unexpectedly.

As a customer, I do not believe it is reasonable to be charged €30 in penalties for a situation that resulted from a technical issue and left me stranded.
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maxel9745maxel9745

Response from developer

Hi, we’re sorry to hear about your experience. Please contact our in-app chat support so we can review the ride and the parking penalty in detail and assist you further. 💚🛴

zero support

WARNING car - the pause button in the app is seriously glitchy/ doesn’t work so you will automatically incur the “out of bounds” penalty if you run an errand out of the legitimate car zone. no response from the supposed support team.
PigadoodlePigadoodle

Response from developer

Hi, we’re sorry to hear about your experience. Our support team responds to all inquiries, although response times may be longer outside of support operating hours. Please contact us via the in-app chat support so we can review your case in detail and assist you further. 💚🛴

Schlecht

Kann nicht mit anderen Anbietern mithalten. Sehr schlecht und teuer! Scooter keine gute Qualität
katkay22katkay22

Response from developer

Hi, thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We appreciate your input and will continue working to improve both our service and vehicle quality. 💚🛴

Évitez ce service

Sur un trajet de 30 min j’ai passé 15min a chercher comment mettre fin a la course. L’appli a plus de bug que de fonctionnalités je suis surpris qu’apple ait validé ça pour son store. Résultat : plusieurs recherches sur internet pour comprendre comment rendre la trottinette et au bout de 3 redémarrage de l’app miracle le bouton « end ride » apparaît. 8euros facturés et beaucoup de temps perdu.
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D'jibD'jib

Response from developer

Hi, we’re sorry to hear about your experience. This is not typical of the experience our users usually have, and we’d like to get to the bottom of it. Please contact our in-app chat support so we can review what happened and assist you further. 💚🛴

Missing French language

Impressive language selection: Faroese, Icelandic, Slovak… apparently French didn’t make the cut.
hibou295hibou295

Response from developer

Hi, thank you for your feedback. We appreciate the suggestion and will pass it along to our team for consideration in future updates. 💚🛴

Iceland cruising

So fun to ride and see the city. Super easy to grab & go!
JeffSRennemanJeffSRenneman

Response from developer

Hi, thank you for the great feedback! We’re glad to hear you enjoyed cruising around the city with Hopp.

In Konstanz wirklich anstrengend

Es wär super wenn man irgendwie mitkriegen würde wenn man in eine no park Zone fährt, sonst muss man auf eigene Kosten zurückfahren 🤬💪 Auch beim „Fahrt beenden“ noch zu fragen ob man nicht doch „pausieren“ möchte (für 15ct pro Minute) finde ich unglaublich frech, da man natürlich erstmal auf den großen blauen Button drückt
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ButzebackeButzebacke

Response from developer

Hi, thank you for sharing your feedback. We appreciate your suggestions. Feedback like this helps us improve the app experience. If you have any further questions, our in-app chat support team will be happy to assist. 💚🛴

Hopp over bolt

Cruising the Icelandic coastline in style
SNAILBIRDFISHSNAILBIRDFISH

Response from developer

Hi, thank you so much for your awesome feedback! We’re happy to hear you enjoyed cruising along Iceland’s coastline with Hopp 🛴💚

Nur an bestimmten Parkplätzen abstellbar in Zypern

Ich finde man sollte vorher die Info bekommen, dass man die escooter nur an bestimmten Orten abstellen darf. Ich hatte es eilig und musste nochmal locker 800m zurück und diese dann doch laufen weil es nicht anders ging. Logischerweise kann man erst bezahlen wenn man richtig abgestellt hat. Hat mich in dem Moment tierisch aufgeregt
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oliuztoliuzt

Response from developer

Hi there, we are sorry to hear about your experience. We’ll share your comments with our operator in Cyprus. With best regards, from the Hopp team 🛴💚

Great fun!

Using the scooters were easy to set up and go, with the right interactive lever to either go faster and slower without breaking - and of course having breaks as well - made it fun to wizz to and fro. The down side is that it’s not cheap as you cannot double up on them (as there is potential fine) so it can get more expensive then the public transport and even the taxis if you are a party of two or more!
However, they are more convenient if you need to somewhere in a pinch! Walking to Kos town from our hotel would take at least an hour, where as the scooters took 20 minutes!
Verdict 3stars would be 5 if weren’t expensive
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Scooby doo StuScooby doo Stu

Response from developer

Hi, thank you for your thoughtful feedback! We’re glad to hear you enjoyed the scooters and found them convenient for getting around Kos 🛴💚 We also appreciate your comments and will share them with our team as we work to improve the service.

Schlecht

Nicht zu empfehlen. Der Roller konnte entsperrt werden, man konnte aber nicht mit ihm fahren. Trotzdem wurden 1,50 € abgebucht. Der Support reagiert auch nicht auf meine Anfrage.
Gerdi.Gerdi.

Response from developer

Hi, we’re very sorry to hear about your experience with the scooter not working and the charge you received. Please contact our in-app chat support again so we can review your case and help resolve this for you 🛴💚

Bad apps and no support

The app doesn’t not show the location of the taxi accurately. It also canceled my ride without my consent and charged me the cancellation fee. I contacted the support about this issue. They said they would look into this and then disappear. It was the worst ride app I have ever used.
whlscwhlsc

Response from developer

Hi, we’re very sorry to hear about your experience. Please reach out again through our in-app chat support so we can review your case in detail and assist you further 🛴💚

Overcharged for an Unusable Service

I could not use the vehicle, but I was charged three times. It’s hard to pick up, hard to park, and hard to use. I’d rather wait for a bus — at least I’d waste less time.
Ertugrul H.Ertugrul H.

Response from developer

Hi, we’re sorry to hear about your experience. Please reach out to our in-app chat support so we can take a closer look and assist you 🛴💚

Great idea, horrid practice

It is not immediately clear when a scooter is parked outside of the accepted area and so if you begin a ride outside of the accepted area and decide to park, it doesn’t warn you and the fees for doing so (parking outside of excepted area) are ridiculous.
Jack152739473)283Jack152739473)283

Response from developer

Hi, thank you for sharing your feedback. We’re glad you like the idea of Hopp, but we’re sorry about your frustrations. We’ll share your comments with our team to help improve the experience. In the meantime, please contact our in-app chat support so we can review your case and assist you further 🛴💚

Really bad.

Location tracking is very bad, keeps shifting the bookings.
Very expensive.
AmansvjAmansvj

Response from developer

Hi, thank you for your feedback. We’re sorry to hear about the issues. Please reach out to our in-app chat support so we can investigate your case further and assist you 🛴💚

Hopp pass issues

As a Hopp user, it really annoys me when I buy a Hopp Pass and it's not stored as the first main payment method! If you're not careful and start a journey, your credit card may suddenly be the preferred payment method! And that's really annoying when you've actually bought a pass and always have to be careful which payment method is the app's primary payment method. I hope the Developer resolve soon this Problem!
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Robi shadowRobi shadow

Response from developer

Thanks for your feedback and for bringing this to our attention 💚🛴 We're happy to let you know that this issue has now been resolved — the Hopp Pass will automatically be used as the default payment method. If you notice anything unusual again, feel free to reach out via the in-app chat support!