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Hopp Reviews: Is It Legit?

Hopp - Go Further
✈️ Travel
🗺️ Navigation

Customer Experience

Positive experience23.4% of reviews
Neutral6.4% of reviews
Negative experience70.2% of reviews

~ Based on 94 written reviews from the US App Store.

What users say about Hopp

Reviews of Hopp are mixed: the Navigation app is rated 4.7/5 from 1.1K App Store ratings. What users like most: easy to use, convenient transportation. Top complaints: unreliable scooters, expensive. Summarized from real user reviews.

Positive things

  • 🚀Easy to use
  • 👍Convenient transportation
  • 🚀Efficient app
  • 👍Fun experience
  • 🚀Accurate tracking
  • 👍Reasonable pricing

Negative things

  • 🐛Unreliable scooters
  • 💰Expensive
  • 🐛Glitchy app
  • 🔒Poor customer support
  • 🐛Unclear policies
  • 🐛Difficult to lock/park

Is Hopp Safe?

Hopp - Go Further appears safe based on user ratings. AppsHunter Safety Score for Hopp is 94/100.

This assessment is based on 1,061 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.3% of ratings point to a safe experience
2.0% of ratings suggest some concerns
4.7% of ratings point to a risky experience

~ Based on 1,061 App Store ratings for Hopp.

Is Hopp Legit?

Hopp - Go Further appears to be a legitimate app. AppsHunter Legitimacy Score for Hopp is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Absolutely no support

I recently ordered a taxi through the app. Be prepared for absolutely no support whatsoever from Hopp.
The driver accepted the ride, and I was informed he was 2 minutes away. On the map it was obvious he was driving towards my location. When the two minutes were up he started driving away from me. I thought he might have missed a turn at first, but he kept going. The AI chatbot was no help, it eventually told me it had connected me to a human. There was no human. I ended up cancelling the ride as the driver was obviously not going to pick me up, and because I cancelled more than 2 minutes after the driver accepted the ride I had to pay a cancellation fee of 1/3 of the ride cost.
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PPurql3

Trash and doesn’t work

Tells me I have insufficient funds. Garbage app.
SSphnctrGobln

Complete scam

Terrible
RRatherwank

Response from developer

Hi, we’re sorry to hear you had a negative experience. We’d appreciate the opportunity to understand what happened. Please contact our in-app chat support and share more details so our team can look into it and assist you.

Frustrating only option

The app always jams due to the prompted review function and makes it nearly impossible to order a taxi. Super frustrating as this seems like the only option in Iceland. Please fix
JKJon Keeley

Response from developer

Hi, we’re sorry to hear about the frustration. We appreciate you letting us know about the issue. Please contact our in-app chat support so we can get more details about this issue.

Müll

Parken nur an den wenigsten Stellen erlaubt, sodass ich am Ende genauso weit laufen musste, als wenn ich direkt gelaufen wäre 🤬
JSjan st

Response from developer

Hi, we’re sorry to hear about your experience. Parking locations can vary depending on the area and local regulations. We appreciate your feedback and encourage you to share more details via our in-app chat support so we can pass them along to the local operator. 💚

Dont work

Rent 2 Bikes
One with broken crank
Ride back to the parking space
The next bike stopped 800 m ago
N3NordicRider 365

Response from developer

Hi, we’re sorry to hear about your experience with both bikes. This is not the experience we want our users to have. Please contact our in-app chat support so our team can review your rides and look into the issues with the bikes. 💚🚲

Awful

Was this app tested? Couldn’t register my phone number as there’s no keypad to enter the PIN.
Used a fiends account instead, couldn’t end the ride and it said the scooter wasn’t even near to me! Ended up with a huge charge and only AI to speak to that was useless.
CCraig064

Response from developer

Hi, we’re sorry to hear about your experience. This is not the usual experience we want our users to have. Please contact our in-app chat support and request a support agent so our team can review your case in detail.

Terrible

This app doesn’t seem to accept Irish credit cards . Registration still hasn’t worked
Aagentgemini

Response from developer

Hi, we’re sorry to hear about the issue. Please contact our in-app chat support so we can look into the registration and payment issue and assist you further. If you’re unable to access the chat, you can also reach us at support@hopp.bike.

What an terrible bike do not recommend

As there is so many places you can’t go and if you try to leave it there it try’s to take £40 not a bike l recommend
K2Karson 23333

Response from developer

Hi, thank you for your feedback. Riding and parking zones can vary depending on the area and local regulations. If you have any questions about the zones or charges, please contact our in-app chat support and we’ll be happy to assist.

Large Wheel Rim in Trunk

More than half of the trunk space was taken up by a large tire rim. We had to put out suitcases on our laps
JJustin13fl

Response from developer

Hi, we’re sorry to hear about your experience. Please contact our in-app chat support so we can look into this and follow up with the relevant operator.

À éviter

C’est une horreur. Le GPS n’est pas fiable pour reposer les trottinettes. Ce matin, j’ai pris deux trottinettes comme ça m’est déjà arrivé avec mon fils, nous avons scanné, nous avons vérifié la batterie 800 m plus loin, une des trottinettes n’avait plus de batterie. J’ai donc dû la laisser sur un trottoir de côté et la société m’a facturé 20 € de parking. Il m’indique que j’aurais dû vérifier la batterie que j’ai fais lors du départ, je lui réponds que je l’ai vérifié, mais il ne veut rien savoir. Ils ne veulent pas me rembourser les 20 € alors que c’est leur trottinette qui est en défaut
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RFRomain FRANCE

Response from developer

Hi, we’re sorry to hear about your experience. Please contact our in-app chat support so we can review the ride and parking fee in detail and take another look at your case.

No customer service

We went to use the ride portion during our vacation to get to an event. Long story short, we missed the event because the app took more than an hour to verify the license. Would not recommend using this app. Just pay the extra money for a taxi or ride share and save yourself the stress.
TCTurns off constantly

Response from developer

Hi, we’re sorry to hear about your experience. This is not the usual experience our users have. Please contact our in-app chat support so we can look into what happened with the verification process and assist you further. 💚🛴

Horrible product - AVOID

This is the worst app I’ve ever used. None of the electric scooters work at all. They show up on the map as fully charged but then fail in a few minutes leaving you stranded in the middle of nowhere. And then you get charged for that!
AAg122432267537

Pénalité de parking

the scooter stopped unexpectedly while I was riding. I was left in an unfamiliar area and had to find an alternative way to continue my journey. At that moment, my priority was my safety and reaching my destination, not checking the app continuously while standing on the side of the road.

I did not deliberately leave the scooter in an improper location. I left it where the ride ended because there was no suitable parking area nearby and because the scooter had stopped working unexpectedly.

As a customer, I do not believe it is reasonable to be charged €30 in penalties for a situation that resulted from a technical issue and left me stranded.
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Mmaxel9745

Response from developer

Hi, we’re sorry to hear about your experience. Please contact our in-app chat support so we can review the ride and the parking penalty in detail and assist you further. 💚🛴

zero support

WARNING car - the pause button in the app is seriously glitchy/ doesn’t work so you will automatically incur the “out of bounds” penalty if you run an errand out of the legitimate car zone. no response from the supposed support team.
PPigadoodle

Response from developer

Hi, we’re sorry to hear about your experience. Our support team responds to all inquiries, although response times may be longer outside of support operating hours. Please contact us via the in-app chat support so we can review your case in detail and assist you further. 💚🛴

Schlecht

Kann nicht mit anderen Anbietern mithalten. Sehr schlecht und teuer! Scooter keine gute Qualität
Kkatkay22

Response from developer

Hi, thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We appreciate your input and will continue working to improve both our service and vehicle quality. 💚🛴

Évitez ce service

Sur un trajet de 30 min j’ai passé 15min a chercher comment mettre fin a la course. L’appli a plus de bug que de fonctionnalités je suis surpris qu’apple ait validé ça pour son store. Résultat : plusieurs recherches sur internet pour comprendre comment rendre la trottinette et au bout de 3 redémarrage de l’app miracle le bouton « end ride » apparaît. 8euros facturés et beaucoup de temps perdu.
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DD'jib

Response from developer

Hi, we’re sorry to hear about your experience. This is not typical of the experience our users usually have, and we’d like to get to the bottom of it. Please contact our in-app chat support so we can review what happened and assist you further. 💚🛴

Missing French language

Impressive language selection: Faroese, Icelandic, Slovak… apparently French didn’t make the cut.
Hhibou295

Response from developer

Hi, thank you for your feedback. We appreciate the suggestion and will pass it along to our team for consideration in future updates. 💚🛴

Iceland cruising

So fun to ride and see the city. Super easy to grab & go!
JJeffSRenneman

Response from developer

Hi, thank you for the great feedback! We’re glad to hear you enjoyed cruising around the city with Hopp.

In Konstanz wirklich anstrengend

Es wär super wenn man irgendwie mitkriegen würde wenn man in eine no park Zone fährt, sonst muss man auf eigene Kosten zurückfahren 🤬💪 Auch beim „Fahrt beenden“ noch zu fragen ob man nicht doch „pausieren“ möchte (für 15ct pro Minute) finde ich unglaublich frech, da man natürlich erstmal auf den großen blauen Button drückt
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BButzebacke

Response from developer

Hi, thank you for sharing your feedback. We appreciate your suggestions. Feedback like this helps us improve the app experience. If you have any further questions, our in-app chat support team will be happy to assist. 💚🛴