Hopefully a one off
Usually go instore but thought I would use the app and order by post. Ordered 5x hot chocolate boxes. VIP discount came off as expected so far so good. Signed in….how many crosswalks, traffic lights , motorcycles and buses do I need to tick and oh wait new images come up too and I have to tick them as well!! Several minutes later bingo yes it’s me! Sorry very poor frustrating sign in process. Very good hot chocolate though so I’ll let you off but the app not so good.
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Unprofessional
I have used Hotel Chocolat app for many years. The app is now unusable. There’s no update for it so it not that issue. I’m not logged in, so when I do it has given me 18 clicks on a photo of bicycles and traffic lights to prove I’m a human! Absolutely absurd! There’s no point in purchasing they don’t treat you as a human to spend money. The goods I tried to purchase was for a birthday present. Worst app I’ve used in 2026.
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The app sucks
Asks you to prove you’re not a robot 234 times despite already being logged in. Doesn’t give the free postage over £40 despite being an offer and still tries to charge, and you have the audacity to charge for a click and collect when I’m using my fuel to do what should be free?? Having an actual laugh. Do better.
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New App.
The revised app always have me log in again when I go to payment and adds at least 2 sessions of verifying that I’m not a robot. Rather annoying!
Love chocolate
I have used Hotel Chocolate for many years and I am pleased to see the success of this company also the online security they have put in place for the customers first class
