The app sucks
Asks you to prove you’re not a robot 234 times despite already being logged in. Doesn’t give the free postage over £40 despite being an offer and still tries to charge, and you have the audacity to charge for a click and collect when I’m using my fuel to do what should be free?? Having an actual laugh. Do better.
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New App.
The revised app always have me log in again when I go to payment and adds at least 2 sessions of verifying that I’m not a robot. Rather annoying!
Love chocolate
I have used Hotel Chocolate for many years and I am pleased to see the success of this company also the online security they have put in place for the customers first class
Ordering
Glitch in the page set up was hard to work around but was to sort out in the end
Payment options malfunction
Wouldn’t let me pay by credit card, but would let me pay using ApplePay, which uses the exact same credit card???
Premium choc but basic app with no / poor service communication
App is nice looking. More style than substance. Lets you order products but is hopeless at telling you about order processing and delivery timelines. Could do better, especially when they are at the premium end of the market.
All good
Very good
App is fine paying not so much
I don’t have an issue with the app particularly. I found what I wanted albeit some of the filters were not great. The problem came when I wanted to checkout. I wanted to pay by credit card and I was offered the pictures to find for security at least 20 times. Ridiculous. Gave up and paid by PayPal but I shouldn’t have had to do that.
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Nearly gave up!
What’s with the very American ticking boxes to actually pay for my order! Pictures blurred and difficult to see and it took several attempts to actually get it accepted. Utterly ridiculous.
Best chocolat
Only Hotel Chocolat it is just the best chocolates by far
Completely unusable app
Just downloaded your app to add my card to my apple wallet and on the app I select I’m a member with a card. Then ‘no’ to do you have an online account (although I suspect most of your users actually don’t know whether they do or not, as I’m not sure whether I do). I then go to create an account and I’ve been trying for 5 minutes, quitting the app, changing the password as maybe the page isn’t accepting the one I’ve put, but your ‘register’ button is totally inactive. SO I finally give up and decide to try your website… your burger menu opens and closes right way, and the little person account icon at the top does the same thing!! I tap it briefly see sign in and register buttons but then they don’t stay on screen so no way to select either! Pretty frustrating, and I love hotel chocolate. iOS 26.3.1, iPhone 17. Please fix these issues!!
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Best gifts app
Chocolate connoisseurs this is is the best app for you
Good enough. But....
The chocolate quality is certainly much better than C**b***s but they keep something a bit quiet: the parent company is Mars, a USA based conglomerate. I'm going to look elsewhere for a small, independent, chocolate maker.
Photos
Photos are TOO blurred to see at checkout. Bad experience. Needs upgrading.
Good but…
Great products, pleased at discount but charging 95p to collect your order in store is just wrong
App crashes
App keeps crashing, allows you to add to the basket but not purchase
Gorjuss chocolates
Never fails to please when gifting, excellent quality chocolate
Does not work
Never worked in the year I've had it can't order, won't let me add to basket
Moving forward
The review and improvement of options is commendable but you missed its achilles heel you can still only make one cup at a time it should of been sized for two people do not all live by themselves and having to wait in line to start the process for every individual.
Missed opportunity to market a product which would guarantee your market dominance.
Missed opportunity to market a product which would guarantee your market dominance.
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Chocolate
Chocolate