Indulgence
Just the best!
Just use the website
I ordered some chocolates for a friend’s birthday via the website no problem. As I had created an account, I thought I would download the app and use that for the next present I ordered. Couldn’t get past the grainy photo checkbox screen, so I had to abandon it and go back to using the website (which doesn’t require these checks). Pointless.
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Fantastic chocolate for every day or for a special gift
The chocolate is beautiful in design and taste for special occasion. a gift or an every day pick me up.
Obviously having problems
Finally gave up and checked out as a guest even though I’ve had an account for years
Was good, now lousy
This app was working fine, but now keeps forgetting my password. It’s definitely not me. So I have to click the “forgot password” link, get an email, change my password, and bingo, it forgets it. Absolutely rubbish. Please fix ASAP
Hopefully a one off
Usually go instore but thought I would use the app and order by post. Ordered 5x hot chocolate boxes. VIP discount came off as expected so far so good. Signed in….how many crosswalks, traffic lights , motorcycles and buses do I need to tick and oh wait new images come up too and I have to tick them as well!! Several minutes later bingo yes it’s me! Sorry very poor frustrating sign in process. Very good hot chocolate though so I’ll let you off but the app not so good.
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Unprofessional
I have used Hotel Chocolat app for many years. The app is now unusable. There’s no update for it so it not that issue. I’m not logged in, so when I do it has given me 18 clicks on a photo of bicycles and traffic lights to prove I’m a human! Absolutely absurd! There’s no point in purchasing they don’t treat you as a human to spend money. The goods I tried to purchase was for a birthday present. Worst app I’ve used in 2026.
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The app sucks
Asks you to prove you’re not a robot 234 times despite already being logged in. Doesn’t give the free postage over £40 despite being an offer and still tries to charge, and you have the audacity to charge for a click and collect when I’m using my fuel to do what should be free?? Having an actual laugh. Do better.
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New App.
The revised app always have me log in again when I go to payment and adds at least 2 sessions of verifying that I’m not a robot. Rather annoying!
Love chocolate
I have used Hotel Chocolate for many years and I am pleased to see the success of this company also the online security they have put in place for the customers first class
Ordering
Glitch in the page set up was hard to work around but was to sort out in the end
Payment options malfunction
Wouldn’t let me pay by credit card, but would let me pay using ApplePay, which uses the exact same credit card???
Premium choc but basic app with no / poor service communication
App is nice looking. More style than substance. Lets you order products but is hopeless at telling you about order processing and delivery timelines. Could do better, especially when they are at the premium end of the market.
All good
Very good
App is fine paying not so much
I don’t have an issue with the app particularly. I found what I wanted albeit some of the filters were not great. The problem came when I wanted to checkout. I wanted to pay by credit card and I was offered the pictures to find for security at least 20 times. Ridiculous. Gave up and paid by PayPal but I shouldn’t have had to do that.
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Nearly gave up!
What’s with the very American ticking boxes to actually pay for my order! Pictures blurred and difficult to see and it took several attempts to actually get it accepted. Utterly ridiculous.
Best chocolat
Only Hotel Chocolat it is just the best chocolates by far
Completely unusable app
Just downloaded your app to add my card to my apple wallet and on the app I select I’m a member with a card. Then ‘no’ to do you have an online account (although I suspect most of your users actually don’t know whether they do or not, as I’m not sure whether I do). I then go to create an account and I’ve been trying for 5 minutes, quitting the app, changing the password as maybe the page isn’t accepting the one I’ve put, but your ‘register’ button is totally inactive. SO I finally give up and decide to try your website… your burger menu opens and closes right way, and the little person account icon at the top does the same thing!! I tap it briefly see sign in and register buttons but then they don’t stay on screen so no way to select either! Pretty frustrating, and I love hotel chocolate. iOS 26.3.1, iPhone 17. Please fix these issues!!
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Best gifts app
Chocolate connoisseurs this is is the best app for you
Good enough. But....
The chocolate quality is certainly much better than C**b***s but they keep something a bit quiet: the parent company is Mars, a USA based conglomerate. I'm going to look elsewhere for a small, independent, chocolate maker.