Absolutely Terrible App
I’ll get straight to the point: your app is a mess, and it’s actively making travel harder instead of easier.
Here’s what’s wrong:
1. It crashes constantly. I’ve lost bookings mid-checkout multiple times. That’s not a minor inconvenience — that’s a trust problem.
2. The design is unintuitive. Finding basic information like itinerary details or cancellation policies requires digging through layers of menus that make no sense. Other travel apps solved this years ago.
3. Key features are missing or broken. [e.g., offline access, real-time flight updates, easy rebooking] — these aren’t nice-to-haves, they’re table stakes for a travel app in 2026.
I want to keep using your service, but the app makes that genuinely difficult. This needs serious attention from your product and engineering teams — not a cosmetic refresh.
Fix it.
Here’s what’s wrong:
1. It crashes constantly. I’ve lost bookings mid-checkout multiple times. That’s not a minor inconvenience — that’s a trust problem.
2. The design is unintuitive. Finding basic information like itinerary details or cancellation policies requires digging through layers of menus that make no sense. Other travel apps solved this years ago.
3. Key features are missing or broken. [e.g., offline access, real-time flight updates, easy rebooking] — these aren’t nice-to-haves, they’re table stakes for a travel app in 2026.
I want to keep using your service, but the app makes that genuinely difficult. This needs serious attention from your product and engineering teams — not a cosmetic refresh.
Fix it.
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Absolutely hopeless app
Half way through our travels this app does an update requiring a log in with a new password. Do this and try to retrieve our travel plans and cannot do so. Contact House of Travel on the contact link and nothing!
Lucky we have a printed copy of our plans so the only thing lost was the convenience of the app on our phones. If I could give less than one star I would have done so.
Lucky we have a printed copy of our plans so the only thing lost was the convenience of the app on our phones. If I could give less than one star I would have done so.
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Not even recommended by HoT staff
The app pulled across incorrect booking details for our flights. Our travel agent suggested that we just do not use the app.
House of Travel
More like House of Travail. App doesn’t work. Says it will send an activation email. That email doesn’t arrive. I delete app. Reload. You already have account. Lost your password? Yes. Enter email address here. Entered. No email. Attempt to register again. You already have account. You already told me that. Rinse, repeat.
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Great for booking fares, however
Would love to see in planning
A Wishlist section we could plan a proposed next big overseas trip, that HOT could view and supply information on our Wishlist.
As we’ll display all products available eg travel card to save money towards a fare for a big OE
A Wishlist section we could plan a proposed next big overseas trip, that HOT could view and supply information on our Wishlist.
As we’ll display all products available eg travel card to save money towards a fare for a big OE
