poor communication and broken promises
Despite having for the most part a positive experience in using housr for my second year, as i’ve switched into my third the quality of product has greatly decreased. For two months now i have been paying for wifi i have not yet received, despite placing a booking in for last Tuesday and having confirmation of such we have still not received wifi, to add to this despite multiple calls and emails asking for a time or some sort of compensation we have not received a single email or helpful phone call in response. We are still unaware of when or if we are going to receive WiFi which has been obviously incredibly helpful as it is our final year and lectures have started. As previously mentioned this has been really disappointing especially the lack of clarity or communication regarding the situation - so much so i have taken to leaving reviews 👍
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BTbenji tame
Brilliant App
Ideal for helping student life.
889OJD
Shocking
After nothing but issues attempting to get broadband installed, I had decided to close my account and go with a different company that was cheaper for more coverage and were able to sort my broadband installation in three days. Not only was cancelling made the most difficult process with an £120 cancellation fee, they failed to close my account properly and for the last two months I’ve been charged £270.88 without my knowledge or consent. I contacted help about this a week ago and have been blown off repeatedly with “we’re investigating” which clearly isn’t going well as I received a call from them trying to sign me up again! Insanely unprofessional and all around useless, I expect compensation for the money stolen from me.
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AApãlLö
Terrible company
To give this company a 1 star review is even too much, me and my housemates paid everything on time, yet we had no wifi for months, and don’t bother contacting them because they take 4 weeks to respond through emails and you would be better off finding water in the desert then them answering the phone, from the first month we had constant issues with them and even until we moved out the wifi wasn’t properly fixed, as a university student good luck studying or sitting online exams, you would think that’s all but no, they don’t even pay the water bills even though it’s literally their only job, Welsh water sent us a letter and we had to end up doing it ourselves, and of course they decide to charge everyone an early termination fee for THEIR mistake, and a wifi booster that they sent and TOLD you to leave in the house? Absolutely not, they’ll charge you an insane amount for that too, so it’s completely okay if they shaft you , they still want your money, how incompetent could a single company possibly be, all your job consists of is taking money and giving it elsewhere. It is not rocket science, but apparently that’s too hard for you to do either.
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WWillow_Sleepy
Difficult to deal with
We chose housr as we thought they’d make things easier to sort out our bills. Unfortunately from the get go we had multiple issues that they have now tried to charge us for now the tenancy has ended. Firstly we had no wifi for the first month of our tenancy which they still charged us for until we spoke with support. Housr also did no pay Welsh water for 3 months so we had to cancel and pay Welsh water directly which housr then charged us for “early water termination”. Overall do not recommend, difficult to get things done and a lot of issues
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DDinul1
