HoYoLAB User Reviews

Customer Experience

Positive experience45.5% of reviews
Neutral15.0% of reviews
Negative experience39.5% of reviews

~ Based on 1,452 written reviews from the US App Store.

What users say

Is HoYoLAB Safe?

HoYoLAB appears mostly safe based on user ratings. AppsHunter Safety Score for HoYoLAB is 80/100.

This assessment is based on 4,029 user ratings, with an App Store average of 4/5.

Safety Analysis

73.5% of ratings point to a safe experience
5.1% of ratings suggest some concerns
21.4% of ratings point to a risky experience

~ Based on 4,029 App Store ratings for HoYoLAB.

Is HoYoLAB Legit?

HoYoLAB appears to be a legitimate app. AppsHunter Legitimacy Score for HoYoLAB is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Laughably incompetent moderation

The moderation is so backwards. They delete posts warning users of scams or people posting art of two men kissing *gasp*. Then refuse to delete actual scams as well as things spoiling their own games before it’s even released to everyone. They even run official events that reward SPAMMING LINKS on every single post making the app essentially unusable until the event is over because you get inundated with links in your comments. Well when I find an unusable app, I delete it.
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Great Concepts But Needs Fleshing Out

I downloaded the app for Genshin, and I love the ideas like the companionship widget and the wiki. However the former doesn't seem to work properly (Examples: I haven't gotten points for having the character in game already or for participating in character discussions.) and the Wiki has names for some characters but the photos and descriptions have been left blank. It would also be cool if the app were more intuitive. I spent a wild amount of time trying to get my accounts connected just to earn points from daily logins. All of that said, it's nice having a designated space to communicate with other fans. I love having the character widget so I can see my favorites when I open my phone.
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전적카드 없애는 거

캐릭터 전적카드를 원신, 붕스, 젠존제로 설정해뒀는데 붕스랑 젠존제 전적카드를 화면에 안나오도록 하고싶어요.
어떻게 하면 될지 모르겠네요, 전적 표시를 다 꺼뒀는데 계속 나오더라구요. 버그라면 수정해주시길 바랍니다…

Would like an iPad version

Awesome app and community, but I would prefer a shiny new iPad app! Please Hoyo!

terrible

won’t even let me log in

Good but…

Uh I’ve seen a lot of bad language and harmful things on it. Otherwise it’s good

good but bad 🫩

i use this app a lot i’d say but there are some VERY toxic and annoying people on there but otherwise it’s a fun app to interact with others and keep track on updates!! :3

最好的应用程序

我喜欢你所有的游戏,特别是Genshin Impact,不断给我们礼物和更新。 我等着Snezhnaya和Tsarina出来。 有一个美好的一天与所有酷的东西🩷

|| Мне нравятся все ваши игры, особенно Genshin Impact, и вы продолжаете радовать нас подарками и обновлениями. Я жду, когда выйдут Снежная и Царица. Всем удачи на баннерах🩷

Filled with pedos and perverts

I literally saw someone try to take a minor off platform. The minor stated they were 15 and the adult said they were 22. The amount of inappropriate content in this app is crazy. Didn’t get a reply when I asked why people sexualising younger characters weren’t getting banned.

Amazing app but the community

The app is amazing, u can get the check ins rewards and updates, etc the only bad thing is that the app isn’t doing enough to monitor the content posted. There r people treating this like twitter or something. Also, the community has to stop being toxic. Like I saw a post where people were swearing about an opinion being “stupid”. I
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BRING VALKO BACK

If I could give 0 stars I would

Messagerie ?

Je trouve que l’application est vraiment bien et plutôt complète. Le concept de Bottle Mi est incroyable. La carte interactive est super pratique. Les gens sur l’application sont sympas et donne de bons conseils. Les informations sur les jeux sont ultra fluides. Pour moi le seul bémol, c’est qu’il n’y ait pas de messagerie pour parler avec les autres utilisateurs. Ça serait bien qu’on puisse avoir un système de message privé, de messagerie pour échanger avec les autres.
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Primogems for Genshin

Stop giving us 60 pulls per patch WITH 2 NEW CHARACTERS THAT PATCH. Please give us like 70-80 pulls so that we f2p ACTUALLY have a chance at getting a five star in one patch WITHOUT saving

Hoyoverse sucks

Havent been able to get to get to pity on literally any banner this patch… my characters that need their weapons are going without because of y’all insane greed… for shame!!!! (And yes I did all the events, and content I could… I have every area and quest 100%)

bad

the community on this app is terrible and unmoderated the app works fine if you just ignore the pedos

Can't log in

Can't log into Twitter for my normal account

Genshin writers need to get over themselves

I used to love it, played it for years, but the un-skippable tedious stories ruined it for me. ZZZ and HSR let you skip stories. Genshin should to. Until then, I’m not paying for any Hoyo games.

Keine Verbindung

Ich kann mich seit mehreren Monaten nicht mehr mit meinem genshin Konto verbinden. Also erhalte ich keine Belohnungen

Laughably incompetent moderation

So I make a comment about two characters being gay and the comment gets deleted, another person spoils the end of the brand new archon quest, as well as the end to a completely unrelated show a day after they were both released, and that post is still up. Your moderation is a joke.

Genshin impact

I feel like they’re getting even more lazier only being able to give us 60 pulls and no skip button while the other games have been getting around 100 pulls per patch