Fraud Deepak HP Gas Agency
After eKYC these local vendors are targetting senior citizen accounts and people who live alone as they dont need 12 refills, they issue cylinders on their names to sell in black market and these so called helpline and complaint numbers are useless. My father has run out of the gas cylinder and is unable to book a refill as the app reflects that there has been a delivery done on the 9th sept whereas no such booking was done from his end. Calling the agency is also useless as they dont answer and if they do they dont respond to the who’s and why’s. At this rate i cant say about the development of india but corruption and distruction is at a lightening speed. Middle class people are left to loots and suffering. Deepak HP Gas Supply is a big NO when it comes to a new conection and services.
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Well made app works well
For a fueling app this works really. The app is well designed and the benefits are good interms of cahshback. A small feedback to the developers if you can increase the speed of the transactions and make it stable so that even if the network is weak the transaction can happen quickly via credit card. Face ID login if possible. And also if we are using HPCL credit card like the BOB energie HPCL if you directly adjust the cashback and show the savings in app itself.
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I Really don’t want to give any rating
Hi, I’m having a serious issue with the app. I’ve tried opening it several times, but it keeps loading and never actually opens. I’ve also uninstalled and reinstalled the app multiple times, but unfortunately, the problem still persists.
Because I’m unable to access the app, I’m not able to complete my eKYC. As a result, my gas distribution agency has blocked my connection and is currently unable to deliver the cylinder to me until my eKYC is completed.
This is becoming very frustrating and inconvenient, as I’ve tried everything I can from my end to get the app working. Could you please look into this issue and help me complete my eKYC as soon as possible so that my gas connection can be restored and I can receive my cylinder?
I would really appreciate your prompt assistance with this matter. Thank you.
Because I’m unable to access the app, I’m not able to complete my eKYC. As a result, my gas distribution agency has blocked my connection and is currently unable to deliver the cylinder to me until my eKYC is completed.
This is becoming very frustrating and inconvenient, as I’ve tried everything I can from my end to get the app working. Could you please look into this issue and help me complete my eKYC as soon as possible so that my gas connection can be restored and I can receive my cylinder?
I would really appreciate your prompt assistance with this matter. Thank you.
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KYC pending for 25+ days — ₹6,000 stuck, support is useless
Added money to my wallet with zero KYC restriction at the time. Now that I want to spend it, the app suddenly demands KYC — which has been “pending” for 25 days straight. My ₹6,000 is completely stuck.
Called customer care over 10 times. Every single time it’s the same scripted response: “It has been highlighted to the backend team, please wait 24 hours.” 25 days later, still nothing. No update, no resolution, no accountability.
This is unacceptable for an app handling people’s money. If you can’t verify KYC before letting users load funds, don’t block withdrawal/spending after the fact and then leave them stranded with no timeline. Escalating this to RBI’s grievance portal since internal support has failed completely.
Avoid until they fix their KYC processing and actually train support to solve problems instead of repeating a script.
Called customer care over 10 times. Every single time it’s the same scripted response: “It has been highlighted to the backend team, please wait 24 hours.” 25 days later, still nothing. No update, no resolution, no accountability.
This is unacceptable for an app handling people’s money. If you can’t verify KYC before letting users load funds, don’t block withdrawal/spending after the fact and then leave them stranded with no timeline. Escalating this to RBI’s grievance portal since internal support has failed completely.
Avoid until they fix their KYC processing and actually train support to solve problems instead of repeating a script.
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UNRESOLVED SUPPORT AND VERY POOR CUSTOMER SUPPORT
I made multiple attempts to complete my KYC with HP Pay, despite having all the required documents, but every single attempt failed. What made the experience even worse was the complete lack of support from customer care. I contacted them several times, yet no one could provide a proper solution.
I even emailed customer support, but the responses appeared to be auto-generated AI replies with no real understanding of the issue. Instead of addressing my concern, they repeatedly redirected me to the oil industry customer care helpline, which mainly handles LPG-related queries. My issue is specifically about completing KYC for cashless fuel payments at HP fuel stations through HP Pay.
This entire experience has been extremely frustrating and disappointing. A service meant to simplify fuel payments has turned into a stressful and time-consuming process. Because of this poor support and unresolved issue, I am now seriously considering switching to another fuel provider.
I hope someone from HP pay will look into this and will improve HP pay customer support.
I even emailed customer support, but the responses appeared to be auto-generated AI replies with no real understanding of the issue. Instead of addressing my concern, they repeatedly redirected me to the oil industry customer care helpline, which mainly handles LPG-related queries. My issue is specifically about completing KYC for cashless fuel payments at HP fuel stations through HP Pay.
This entire experience has been extremely frustrating and disappointing. A service meant to simplify fuel payments has turned into a stressful and time-consuming process. Because of this poor support and unresolved issue, I am now seriously considering switching to another fuel provider.
I hope someone from HP pay will look into this and will improve HP pay customer support.
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