UNRESOLVED SUPPORT AND VERY POOR CUSTOMER SUPPORT
I made multiple attempts to complete my KYC with HP Pay, despite having all the required documents, but every single attempt failed. What made the experience even worse was the complete lack of support from customer care. I contacted them several times, yet no one could provide a proper solution.
I even emailed customer support, but the responses appeared to be auto-generated AI replies with no real understanding of the issue. Instead of addressing my concern, they repeatedly redirected me to the oil industry customer care helpline, which mainly handles LPG-related queries. My issue is specifically about completing KYC for cashless fuel payments at HP fuel stations through HP Pay.
This entire experience has been extremely frustrating and disappointing. A service meant to simplify fuel payments has turned into a stressful and time-consuming process. Because of this poor support and unresolved issue, I am now seriously considering switching to another fuel provider.
I hope someone from HP pay will look into this and will improve HP pay customer support.
I even emailed customer support, but the responses appeared to be auto-generated AI replies with no real understanding of the issue. Instead of addressing my concern, they repeatedly redirected me to the oil industry customer care helpline, which mainly handles LPG-related queries. My issue is specifically about completing KYC for cashless fuel payments at HP fuel stations through HP Pay.
This entire experience has been extremely frustrating and disappointing. A service meant to simplify fuel payments has turned into a stressful and time-consuming process. Because of this poor support and unresolved issue, I am now seriously considering switching to another fuel provider.
I hope someone from HP pay will look into this and will improve HP pay customer support.
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You are temporary hot listed customer
I have been unable to access my HP Pay account for the last 25 days because the app keeps showing the message: “You are a temporary hotlisted customer. Please contact HP Pay customer care.” I have contacted customer support multiple times and sent emails 5 times, but my issue is still unresolved. Every time I call, I am only asked to wait, with no actual solution provided. This has been extremely frustrating and inconvenient, especially when I need the app for fuel payments. Very disappointing customer service and poor issue resolution. Please fix this problem urgently.
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Good ideas behind a bad app
The app crashes multiple times previously, but this time after updating it start crashing when the time was very crucial. It is a time of LPG shortage. I understand, that companies like HP don’t want to receive more bookings or some same kind of issues. But at the same time app is crashing, IVR is not working. Agencies are not sporting. It’s a complete failure of the system that has been built throughout the years, experience, faith, and the stakes. All gone with just a crisis that is happening thousand miles away. I’m going to delete this app. I don’t think so. I can believe on the kind of apps that has been backed up by that huge public sector company and still lack the basic things that can be achieved by a single person developer, sorry to say that, but goodbye.
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Unable to book an LPG connection
The the submit button is not working after uploading an ID on the Proof of identity page. I'd rather book a connection through a different provider. I'm facing similar issues through the website registration! I've already tried uploading through different available options / uploading different files. Hire better engineers or do not provide online options if you can't maintain them at all!
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App keeps hanging at loading screen
I’m facing a persistent issue with the HP Pay app. As soon as I select the LPG options, the screen gets stuck at the animated smiley “processing” stage and nothing moves forward. The app becomes completely unresponsive, and the only way to exit is to force close it from the recent apps/history.
This makes it impossible to complete even basic tasks related to LPG services. I’ve tried restarting the app and checking my internet connection, but the issue continues almost every time.
Please look into this bug and provide an update soon. The app used to work smoothly earlier, but this problem is making it very difficult to use now.
This makes it impossible to complete even basic tasks related to LPG services. I’ve tried restarting the app and checking my internet connection, but the issue continues almost every time.
Please look into this bug and provide an update soon. The app used to work smoothly earlier, but this problem is making it very difficult to use now.
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Unstable app with lots of bugs
The app keeps signing out and I have to login again and set a new PIN, which is frustrating.
Additionally, I had linked my Fastag to make a fuel purchase and had also checked that the option was available on the payment page. However, when I was at the fuel station, the option suddenly disappeared and I had to use my card to make the payment, thereby making my Fastag balance redundant and wasting time at the petrol pump during busy hours.
Additionally, I had linked my Fastag to make a fuel purchase and had also checked that the option was available on the payment page. However, when I was at the fuel station, the option suddenly disappeared and I had to use my card to make the payment, thereby making my Fastag balance redundant and wasting time at the petrol pump during busy hours.
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Poor app with very slow response
The app is very slow in responding & the distributor details are outdated. When we book LPG cylinder & check the booking status, it takes forever to display the status. In the contact page, the numbers are listed but when we dial from there zero prefix missing for a Bangalore call center number
The distributor contact number listed in app is never answered by the LPG distributor. There is no ticket number if you share feedback & there is no provision for complaint against distributor. Looks like HP gas is still living in the year 1980’s & we are at the mercy of the gas distributor
The distributor contact number listed in app is never answered by the LPG distributor. There is no ticket number if you share feedback & there is no provision for complaint against distributor. Looks like HP gas is still living in the year 1980’s & we are at the mercy of the gas distributor
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Otp entering screen goes away
What a pitty
After the recent update on 5th Feb 2023
The app is idiot
When i fill in wallet
It shows options by debit card or net banking
In either ways I need to put otp for final transaction
And this idiot app opens the subscreen for putting otp
Which just disappears when we come back seeing otp from messaging app
Even if I just maximise notification to see otp without going actually in another app, just by maximising notification to see otp, it vanishes the screen where I need to enter otp
Such a fool and pathetic experience…
Are the developers sleeping?
What kind of work are you doing
I like to use this app everytime for fueling all my vehicles.. hence talking so much…
Stupidity has limits… fix this asap guys…
Updating review on 11th April, today updated app and my saved cards are gone
This is how you update?
After the recent update on 5th Feb 2023
The app is idiot
When i fill in wallet
It shows options by debit card or net banking
In either ways I need to put otp for final transaction
And this idiot app opens the subscreen for putting otp
Which just disappears when we come back seeing otp from messaging app
Even if I just maximise notification to see otp without going actually in another app, just by maximising notification to see otp, it vanishes the screen where I need to enter otp
Such a fool and pathetic experience…
Are the developers sleeping?
What kind of work are you doing
I like to use this app everytime for fueling all my vehicles.. hence talking so much…
Stupidity has limits… fix this asap guys…
Updating review on 11th April, today updated app and my saved cards are gone
This is how you update?
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Major bugs in UI
Although the app features good and useful features, it lacks with the UI, and there are plenty of bugs.
For instance, I've observed that the submit button is not visible on a few pages. Only when the page is scrollable can I see the button; otherwise, there is no submit available on the pages.
I'm not able to add family members. After entering the mobile number, there is no option to submit it.
At various screens, the bottom Pay ByQR taskbar overlaps, making the content behind it partially visible and unscrollable.
I faced an issue updating the mobile number as there was no submit button.
I suggest the developers check on different iPhone models, especially smaller screens that have this issue. The bigger iPhones may not have it.
The bottom taskbar should be collapsible, and the behind content must be scrollable.
For instance, I've observed that the submit button is not visible on a few pages. Only when the page is scrollable can I see the button; otherwise, there is no submit available on the pages.
I'm not able to add family members. After entering the mobile number, there is no option to submit it.
At various screens, the bottom Pay ByQR taskbar overlaps, making the content behind it partially visible and unscrollable.
I faced an issue updating the mobile number as there was no submit button.
I suggest the developers check on different iPhone models, especially smaller screens that have this issue. The bigger iPhones may not have it.
The bottom taskbar should be collapsible, and the behind content must be scrollable.
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Loading issues
Hello,
When i try to login, it’s not working, then i close app try again, again closing app tried again. Then it’s login. Then inside the app, if i select any option, it’s taking too much loading time. So i avoid using this app. App is totally too slow. I uninstalled and reinstall. Log out and login those i tried. But still I’m facing slow issue. In my mobile, very slowest app is this one.
When i try to login, it’s not working, then i close app try again, again closing app tried again. Then it’s login. Then inside the app, if i select any option, it’s taking too much loading time. So i avoid using this app. App is totally too slow. I uninstalled and reinstall. Log out and login those i tried. But still I’m facing slow issue. In my mobile, very slowest app is this one.
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HP Pay App Version 5.2
HP Pay Version 5.2 has some bugs as I could open Order Refill History page. On tapping the page icon, the App shuts down. Yesterday 16 Nov’23 ordered for a new gas cylinder, which got delivered today 17th, but didn’t get the usual text message order confirmation and since the Order Refill History page didn’t open up, was unsure if the order went through. Finally, rang up the HP Gas Agency, who confirmed the order and ensured prompt delivery.
Request that this issue be addressed and bugs squashed so that the App works as earlier.
Thanks.
VN Sudan
Request that this issue be addressed and bugs squashed so that the App works as earlier.
Thanks.
VN Sudan
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Works fine now
I was using old HP app for gas refill order. Since it was stopped working , I installed this new app. Now , Not able to login neither register. It says “user not found” Now I am going back to old way of IVR or Phone booking which works fine.
Update
After few attempts I am able to register and make use this app.
Update
After few attempts I am able to register and make use this app.
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Response from developer
Hi Sir/Ma'am, We are sorry about the inconvenience caused . Pl. register first with the same mobile number as registered for LPG . For any other issues ,please write your concern with screenshots at care@hppay.in with your registered mobile number , so we can look into it and have it fixed at the earliest. Team HP Pay
Unable to verify mobile number
Though while clicking it is showing ok but then while trying to enter date of birth again and again showing verify mobile number
Response from developer
Hi Sir/Ma'am, We are sorry about the inconvenience caused . We are working on the issues highlighted by you . Please bear with us for some time, we will resolve the issue with our next update/ Team HP Pay
Very Useful
This application really help to know the exact volume of petrol or diesel like in 100 rs how much Fuel we can fill .very smooth wallet credit and payment to QR . and other information also useful HP pay Aplication .also we know payback points value in rupees.
Thanks for Launching this Useful Aplication
Regards
Durgesh Tiwari
Thanks for Launching this Useful Aplication
Regards
Durgesh Tiwari
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Response from developer
Thank you very much. Keep using our app :)
Loading Money in wallet
Am unable to add/load money in wallet through net banking. I had tried 3 times to add money through net banking of my SBI account but it is failing after the OTP is generated by bank. As soon as the OTP is received and when we open new app, this transaction closes and go back.
Request to fix this issue on priority.
Regards
Request to fix this issue on priority.
Regards
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Response from developer
Hi, sorry for the inconvenience caused. We have fixed the issue. In case the issue still persists, kindly send the error screenshot to care@hppay.in along with the contact details so that we check this.
Unable to get the payback points for the transaction on 05-Feb-23
Hi
This is to acknowledge that I have been using HPPay for years and it has been observed that I am Unable to get the payback points for the transaction on 05-Feb-23 amount of 672.
Please check with your internal team and looking forward your valuable resolution.
This is to acknowledge that I have been using HPPay for years and it has been observed that I am Unable to get the payback points for the transaction on 05-Feb-23 amount of 672.
Please check with your internal team and looking forward your valuable resolution.
Best app for all ur travel needs
This is the best app any oil company is providing with all in one solution to your all fuel and related needs. Add to it are numerous benefits such as payback points on recharging as well as fueling. You can book gas cylinder, purchase lube oils and also use your fast tag account for payment of fuel.
A must try app.
A must try app.
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Vinay
Ridiculously bad app. I could earlier make payments online directly, without having an App. Now I’m forced to have an App, and have been trying to register myself for over a month. Every time I enter the captcha and try to “Register”, it takes me back to the “Enter Captcha” field. Sack the developer, please.
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Excellent App
I heard some negative comments about this app. However, In my opinion it is an excellent app with a number of advantages. No other Petroleum Marketing Company gives such high rewards as HP PAY. The Rewards are in the form of Payback Points. I am able to redeem all my payback reward points earned at ICICI Bank, and various other Payback partners through HP PAY App for taking Fuel. It is a substantial amount. Otherwise, I hardly used to redeem my Payback Points which I had earned through various Payback Partners. Now you can also book HP Gas through HP PAY and get the rewards through various Campaigns. ⭐️⭐️⭐️⭐️⭐️
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No hope from services
Unable to get the OTP .. whenever we call the call Center they have only one answer” issue with server” .. guess no use in downloading the app they are unable to provide basic service not sure what they will do once you put in your money .. scary it is.. don’t download the app and waste your time 🤣😂
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