Needs to be updated
It was perfect up until the recent iOS updates. It no longer showing if device is being charged and no matter how charged the device is, it shows running low on battery.
Awful
Doesn’t display the battery charge for my headset, won’t upgrade my headset. I’m not sure what the point of this app is.
Desktop app is better.
Desktop app is better.
App is not good
I need to download desktop to update my free 20 case is so dumb
Does Nothing
Always shows battery at 60%. No useful purpose for having this app!
Battery reporting issue
Hi, the software report 30% of the available battery, while the iPhone reports 100%, and the Desktop (Windows 11) version also reports 100% (Voyager Focus 2 headset). It keeps bipping and notifying me about this.
To complete , the release notes for the firmwares are also not available through the software , I’m receiving an error when i try to access them.
I’m also facing another issue. The release notes for the firmwares are not available through the software, and I’m receiving an error message when I attempt to access them.
To complete , the release notes for the firmwares are also not available through the software , I’m receiving an error when i try to access them.
I’m also facing another issue. The release notes for the firmwares are not available through the software, and I’m receiving an error message when I attempt to access them.
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Can’t launch the app
App installed but can’t be launched properly.
I hate this headphone it’s horrible.
do not buy it, it constantly says “ pc disconnected “ I might be getting a refund horrible device useless would not reccomend buying 1 star
App doesn’t open
When I try to log in the app shows a spinning wheel for a few seconds and then nothing happens
Back buttons
There are no back buttons from manuals or t&cs
Update fails
The update keeps failing for the past year. They need to detect and fix update failures better.
No support for 4320
No support for 4320
It’s ok, but needs work
If you have two or more devices, the app doesn’t support that. Or at least, I have not been able to get both my 8200 series and my 5200 series to work.
Does not see connected headset
Does not see a connected Poly Voyager Focus 2 UC. Have restarted iPhone and selected the device as headphone type in the Bluetooth settings. Works fine with Windows app but not with the mobile app. iPhone 11 with iOS 26. This probably explains all the reviews where people say they can only see user guides because their device is not being listed on the entry page. Please fix.
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Update keeps failing
Can’t get the update for poly vfree 60 series to work. Keep getting Houston we have a problem. Which is annoying because it doesn’t give me an opportunity to report the issue and possibly get the issue resolved in the future.
Useless app
I have a new Voyager PLT_Legend (Aug 2025) and this app doesn’t connect to it, so it’s absolutely useless.
In the old days of Plantronics (before HP took it over), a Plantronics app used to connect and you could configure it, check for new firmware etc.
Now, the only way to connect to it is using the PC desktop version and even then it’s very limited as to what it can do. It seems it’s just for information.
I’ve now updated the firmware (using the PC), as it said a new version was available. The “new” version however had a lower version number, but I updated it anyway. So it’s strange. Maybe a mistake, so holding my breath.
In the old days of Plantronics (before HP took it over), a Plantronics app used to connect and you could configure it, check for new firmware etc.
Now, the only way to connect to it is using the PC desktop version and even then it’s very limited as to what it can do. It seems it’s just for information.
I’ve now updated the firmware (using the PC), as it said a new version was available. The “new” version however had a lower version number, but I updated it anyway. So it’s strange. Maybe a mistake, so holding my breath.
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Plantronics Customers are Forgotten
Not able to connect to Backbeat Pro 2 headphones
Used to work
This app used to work for me. Now it force closes every time I open it. This is on an iPhone 15 Pro Max with every thing up-to-date, including this app.
Doesn’t support original Legend
Can’t update or change settings on original Legend!
BOO!
BOO!
Very Detailed Settings
Connects perfect. I can easily see the battery charge level
and all of the detailed settings for noise block selection and more. Excellent!
and all of the detailed settings for noise block selection and more. Excellent!
Popping sounds
I own 5 of these headsets. Now they are all stuttering and popping. Why. Can’t get an answer from the company. Put ENGLISH speaking people on your USA calls. Now I’m going to find a better product from a company that cares
