Quick & Easy!
No issues at all. Great app!
The worst FSA company I’ve ever dealt with
My last FSA company was so smooth - never had any issues at all with my funding. Now, my card gets declined nearly every time I use it because they always think the expenses aren’t mine. It is incredibly annoying and I’d never use this company ever again or recommended it.
Juan
Perfect
Easy and Quick
I love the App. It makes submitting a claim quick and easy.
This app is nonsense
Let me make this very simple. Every single medical receipt you receive digitally is going to come in PDF format.
Guess which format this app DOESN’T allow you to upload receipts in? You guessed it, PDFs.
Just complete useless nonsense.
Guess which format this app DOESN’T allow you to upload receipts in? You guessed it, PDFs.
Just complete useless nonsense.
Cumbersome and inaccurate
I get returned claims frequently even though all necessary info is there. I resubmit the same receipt and info and they get approved. Such a pain
Horrible experience
App is junk. Any time it request you to verify identity, it emails you a code. When you switch to your email, to get the code, then switch back, the app restarts. Horrible experience.
Basically have to beg to use your own money.
The card is basically worthless. I have only ever had it go through for a purchase ONCE and then they required a receipt which I was unaware of that requirement beyond using it for medical supplies and they froze my card WITHOUT notifying me. Once I called and they then notified of the freeze I then had to REPAY my own claim before it would be reinstated. I paid it and it’s been a month and it has still never worked. SO FRUSTRATING.
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Awesome Customer Service
Always responds and handles my questions and claims well.
Service
I have a great experience every time I use this app.
Could be better
Not very user friendly
Service
I have a great experience every time I use this app.
Horrible
Extremely annoying to reimburse, they hold everything up and it is an absurd amount of work to access YOUR FSA funds. Receipt has one tiny typo? Sorry! Not gonna reimburse! Almost seems like they are fruadulently trying to keep as much money in their accounts as possible to “expire”
Great App
The App is very easy use. I have been using for years and have never had a problem with any of my transactions.
HRPro
Great customer service all the time. Using the app is user friendly. Response times very reasonable.
Always Amazing and Timely
I’ve been with this app since 2016 and it is by far the most professional and easy app to use. Every response is timely and professional- they truly care for us and our questions, and especially getting us our money back.
Smart Scan never works
I have to manually enter all info. Not sure if it’s because EOB is provided printed landscape or not.
Deb Ireland
The most UN HELPFUL COMPANY they used to be good they deny everything the first time they tell you need to submit your EOB’s when they are right in your file
Efficient
Thank you for giving us an efficient way to send in our medical receipts.
Quick & Easy!
No issues at all. Great app!
