Useless
The sign in process in the welcome email doesn’t work and if you email asking for assistance nobody responds. HSBC should be ashamed to promote this as a card “benefit”.
Can’t login and no support
One of the worst apps out there. You can’t create your account or login.
Eventually was able to create a login using the website but then unable to use those credentials to login to the app.
Tried multiple emails to the support email and no response.
Going by the reviews the app doesn’t really work not sure why hsbc will send an email to download an app they know doesn’t work!!!
Eventually was able to create a login using the website but then unable to use those credentials to login to the app.
Tried multiple emails to the support email and no response.
Going by the reviews the app doesn’t really work not sure why hsbc will send an email to download an app they know doesn’t work!!!
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Have to provide personal details to use it
When creating an account I have to provide my phone number to “personalise my experience”.
Login not working
Entering the correct id and pass doesn’t even log you in. Reset password functionality is broken as well.
Some faults of this app
Something wrong of this app, I can register on the link of website that I’m HSBC’s email provide to me, but after I registered and try to login from the app site, some how it doesn’t work, I literally just registered not even a minute ago and also activated my account already but on app just doesn’t let me log in so how can I use it and enjoy the instant saving app I really don’t know 🤷🏻♀️
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Doesn’t recognise my log in.
Doesn’t work for iPhone 11 Pro.
Size of UI
Seriously? You could at least update the dimensions.
App seems fine for now - iPhone11Pro
Had complimentary access when applied for HSBC card - was worried as mega rice reviews but app seems fine for me on iPhone 11 Pro.
Interface is straight forward, could be a little bit more user friendly but I remember having it ages ago when I had an old account and it looks like it hasn’t changed as much.
Alas you are just using the app to get discounts for merchants where applicable
Interface is straight forward, could be a little bit more user friendly but I remember having it ages ago when I had an old account and it looks like it hasn’t changed as much.
Alas you are just using the app to get discounts for merchants where applicable
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It only having the spinning circle once logged in
The app only showing the spinning circle and won’t load once an account had been log in using the credentials used.
Its not working after change phone
Not working
Doesn’t work at all
There are blank pages, maybe 25% of the links actually work. It’s just not functional.
Doesn’t work in iPhone
This seems a permanent issue with app not working on iPhone. I logged in yesterday but app is still not logged in today.
Please fix the issue permanently so I can use it phone. I would not like to carry my laptop to every restaurant.
Please fix the issue permanently so I can use it phone. I would not like to carry my laptop to every restaurant.
Response from developer
Hi there, please give us a call on 1800 008 533. We can give you a run through over the phone to help fix this up
Misleading information
I tried to book a hotel at the star grand residences (formerly astral residences), instead of getting 40% or 50% of discount, I just got 15% of discount. On the app says I get 40-50% of discount. What a trap! I shouldn’t put my expectation too high with this app.
Response from developer
Hey there, as per the offer it is up to 40% off with a minimum of 10%. The discount rate depends on the time of year and availability at the property itself
Not working anymore
App worked perfectly on my iPhone 6s but doesn’t work at all on an XR. Not sure if it’s me or the app
Response from developer
Hi there, please give us a call on 1800 008 533. We can give you a run through over the phone to help fix this up
App doesn’t work
When it used to work on my old phone it was ok but since getting a new phone and redownloading the app and reentering my details none of the vouchers show up. No value app. Don’t bother downloading.
Response from developer
Please call us on 1800 008 533. This may be an issue with your login, but we'll be able to fix this up for you
Doesn't seem to work with iPhone xr
This app doesn't seem to work with iPhone xr. Loads forever on multiple screens. E.g. search and near me
Response from developer
Try deleting and reinstalling the app on your phone, turn your phone off and back on between deleting and reinstalling also. The app works fine on my XR, so please feel free to give us a call on 1800 858 033 for assistance
The App leaves a lot to be desired
There appears to be a problem with the app - It certainly does not work properly with my iPhone Xs. When you click on an offer using the interactive map, very often the offer does not display in the small window, and when you click on the window a new page comes up but there is nothing on it. This problem does not exist on the web version, so I would save yourself the trouble and give this App a miss until the developer confirms the issues have been fixed.
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So far so good
App works well, albeit a little buggy.
A lot of coupons just disappeared overnight one time, but they seem to have re-appeared after a week or so.
A lot of coupons just disappeared overnight one time, but they seem to have re-appeared after a week or so.
Response from developer
Please check your Offer Refinements as they may be limiting what you're seeing
Very Frustrating
None of the promotion link works! The app also slow as hell!
Response from developer
Hi Istiak, try logging out and logging back into the application. If that doesn't help, give us a call on 1800 008 553 and we can help fix this up over the phone
Just awful experience
Can’t believe HSBC have put their name to this. Confusing interface, slow to navigate, map is unintuitive and the deals are misleading and hard to redeem. Not worth persevering to see if there’s any value in using it!
Response from developer
Hi Svarrall, feel free to give us a call on 1800 008 553 if you need help with a run through of that app