HSN User Reviews

Customer Experience

Positive experience38.1% of reviews
Neutral8.0% of reviews
Negative experience53.9% of reviews

~ Based on 953 written reviews from the US App Store.

What users say

Is HSN Safe?

HSN: Shopping App for Deals appears safe based on user ratings. AppsHunter Safety Score for HSN is 96/100.

This assessment is based on 297,470 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.9% of ratings point to a safe experience
1.6% of ratings suggest some concerns
2.4% of ratings point to a risky experience

~ Based on 297,470 App Store ratings for HSN.

Is HSN Legit?

HSN: Shopping App for Deals appears to be a legitimate app. AppsHunter Legitimacy Score for HSN is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Elle Embellished Jeans

Dissatisfaction no petite

HSN App does not work for IPad

This app does not provide full functionality for IPad, but does redirect you to the HSN shopping site. Why have an app on IPad that doesn’t work completely? In comparison, the QVC App works wonderfully for IPad, and offers a better user experience.

Lab top

Why does it take a month to get my tablet ?
I’m tracking my lab top it said it would be here 8th then all of a sudden from Phoenix,AZ it went to Goodyear,AZ
And it’s been held there till 8/11/26
That’s very odd.
It should have been in my possession. Very 😔 how my delivery is being handled . 🤔

No packing slip

I need to exchange my order for a smaller size and there was no packing slip in my order box whatsoever. So how am I supposed to return or exchange without the packing slip? No 800 number on the website to call to get help either.

Discount cod

I have a discount code but can not find where to enter the code. I am at the review order and no where to enter code???

Horrible

I purchased two NFL blankets with Philadelphia Eagles on it about 3 weeks ago to gift to a friend and my son only to open them today a couple of hours before I gave them as presents to find out they are both the WRONG TEAM! this is unacceptable and now I have to send them back to HSN and who knows when I will get the RIGHT ORDER. I’m beyond frustrated.
Show more

Lost order history

Where are all my previous orders

Just a Bunny

When you have a steady customer all the time, they should automatically get their credit card. That is how it used to be practically every time

Mattress

The worst customer service.

Not right

SHAME ON HSN FOR NOT OFFERING
JUDAIC JEWELRY
YOU HAVE PLENTY OF CROSSES BUT ONE PIECE OF STAR OF DAVID
SHAME ON YOU HSN.
YOU COME ACROSS AS BEING ANTISEMETIC.

Fashion

I love all of your fashion. There are a few vendors that I don’t really. Like as much as all the others, but I watched them anyways, and I also record record all your shows except for electronics keep up the good work HSN your sister station is not good. I wish you’d never join their group.

Called in and guy can’t process the order online I have no problem what a joke not sure if will shop

Customer service bad

New Customer

I love shopping with HSN on tv !! 📺 Very nice !! Very satisfied!!!

Poor communication

On the July Crafting Day I purchased 3 items from Stamps of Life and they were labeled on Extended delivery. 2 weeks later I received a poorly worded email indicating the orders were cancelled because they were sold out. (I ordered the second the appeared on air). Several days later I received another email indicating that due to a technical error my items were cancelled. HSN got this so wrong—poorly communicated. Still don’t know if they will send items or not.
Show more

Time to end HSN

No communication Don't receive items no explanation. Not the first time this has happened. Wait a month then get an email my credit card has been refunded??? Don't see that refund. Why, what happened? Can't find out because they refer you to check order status for details. But no order shows up!!!

Love shopping the app.

I find everything easy peasy and never have a problem..

Bad experience

I sent an item back & was charged 7.99 shipping then an additional 3.50 shipping.
I called about it & could barely understand the the agent. The 7.99 was a shock. I always thought it was 6.99 but the other charge is outrageous. It makes me nervous to purchase items in the future.
Unhappy customer

Impossible to get a hold of

It takes forever to try to get a return label. The help section gives you the runaround

HP 15”

Thank you HSN for making it easy to purchase a LapTop for my Nephew to use in his College Classes.

Waitlisted

Why is order said to available all of sudden on waitlist. The order cancelled and put on the website again as been available. You guys did this to me on a particular Heidi Daus necklace.