Used to be better
2 years ago installed Alexa system and not it’s unusable. Idk if this is Alexa+ or HTD or what but it seems like they aren’t supporting the Alexa system anymore. I get 30 sec delay between commands and audio playing. The app works most of the time but drops connection decent amount.
Sometimes great
When this app works it’s very good but as soon as someone else in the home wants to control it it does not connect.
Unreliable
I have been struggling with this system for 10 years, because I invested in the amps and controller. When it works, it works well. However, the WiFi interface is incredibly unreliable and unpredictable. I can’t count the number of times that I have not been able to connect the system with a phone or iPad until I reinstall the program. Never seems to find the system on search. Really needs a major redesign.
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HTD for the win!
The more I use the app the more I love it. More than I love the app…I love the HTD system, and more than the HTD system is the support I’ve received from HTD. I have been on the phone with their technicians who have helped me solve complex audio challenges to someone new.
From using my older TV audio out to my older soundbar to having multizone control, I’ve realized the HTD system is an amazing foundation for entertaining.
Currently using a Lynx 6 and building out the zones. Paired with WiiM Ultra is a set and forget with music all day. Can’t recommend the app and HTD enough!
From using my older TV audio out to my older soundbar to having multizone control, I’ve realized the HTD system is an amazing foundation for entertaining.
Currently using a Lynx 6 and building out the zones. Paired with WiiM Ultra is a set and forget with music all day. Can’t recommend the app and HTD enough!
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New App Takes HTD Up a Notch
New app has been very easy to use and very intuitive. HTD did a great job with this upgrade. Also, overall HTD is a great company that has an incredible product. There equipment is only surpassed by their helpful employees. Would buy the same thing again.
Works perfectly
Not sure why others are so negative on this. Has worked flawlessly for over a year. Responds quickly and have not had any crashes. Lync 12 system and three amplifiers controlling everything. Streaming functions works great and have all my music on demand.
I suspect that anyone who is having issues has no idea how to use their home router or how to manually configure things if needed.
Best investment I’ve made in home audio over the years.
Customer support is also great. HTD has been stellar on hardware and software support on the VERY FEW times I had questions.
I suspect that anyone who is having issues has no idea how to use their home router or how to manually configure things if needed.
Best investment I’ve made in home audio over the years.
Customer support is also great. HTD has been stellar on hardware and software support on the VERY FEW times I had questions.
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Most clunky and troublesome app for the price
This app is probably developed back in the 1950s. It is clunky unfriendly and has so many bugs. I don’t understand how these guys can actually offer this app.
The system keeps disappearing from the app, and you have to load the back up for it to work. It takes forever to connect to the system, and I have to often reboot the system in order to get connected.
I had several calls with them, including the president of the company. They asked me to send them information which I did, but they never responded. This was close to a year ago and the problems persist.
I paid close to $4000 for the 12 zone system. Very disappointed and annoyed with myself for spending this kind of money for this level of technology.
The system keeps disappearing from the app, and you have to load the back up for it to work. It takes forever to connect to the system, and I have to often reboot the system in order to get connected.
I had several calls with them, including the president of the company. They asked me to send them information which I did, but they never responded. This was close to a year ago and the problems persist.
I paid close to $4000 for the 12 zone system. Very disappointed and annoyed with myself for spending this kind of money for this level of technology.
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Sluggish response
Previous app had no problem. This now takes several seconds to respond
HTD
We have a 12 zone system and absolutely love it. Simple to use even better with the new app.
Total fail
Only located the system automatically on 1 of 10 tablets and phones necessitating manual installs which did ultimately work. Stick with original app for now. The folks make great audio but are no tech firm.
Love the app. The support is even better.
I had written a review about some issues I was having with the Home Audio app that seemed to only happen when using it with my iPhone. Short version pf the story was that I just couldn’t get the system to connect reliably. Hit and miss. And I was pretty frustrated thinking I had something that would never work correctly I was very wrong. When Brian Wines and Chris Ashmore of HTD heard I was having problems they jumped in. We did a LOT of trouble shooting and Chris (after a whole lot of testing of the app) zeroed in on the possibility that my router was causing the issue. On his recommendation, I swapped out my router for the EERO solution. Problem solved. I would NEVER have found the issue had these guys not stayed with it, run a battery of tests with me and got to the root of it. The outcome? Perfect! Zero issues with app (there really never were) since changing out to EERO, which is definitely a mesh system worth installing. The problem I had been bumping along with for months went away. As soon as I fired up the new mesh. These guys know technology, they know their product and they know customer service. They are the best. Period. I am more than happy to admit that when I posted a critical review I was dead wrong. And should have spent some time with these guys early on. Do yourselves a favor. Buy their stuff. You will not regret it. And by the way—-they are staying in touch to make sure that all is still good. You just can’t find service like this a lot of places. Thanks guys.
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HTD - New app makes system more friendly
First, I love this system (Hardware) and the options for various types of connections. They make it as easy as “falling of a log” to get connected. GREAT CUSTOMER SERVICE!! Multiple source devices can be attached to the system. The source/output room can be mixed and matched as desired. One source for all rooms, different sources for each room and additional sources may be attached to the system via wifi, bluetooth or hardwired. There are simple ways to expand the number of input devices and availability of input locations. There are many device connection options and the more wired you location the more unique options are available.
The App is super easy to use and the network connection interface is simple to install and set up.
The app is very convenient, logical and easy to navigate. Set up (naming devices and output location) is straight forward.
After setup is completed the main screen (System Status) provides individual access to the room (zone), source and volume for each room (zone). Simply touch the screen over the parameter you want to change. To change all parameters on one screen touch the room (zone) name. Tone (bass and treble) controls as well as source and volume controls are found on this one screen.
Adjusting any of these parameters is easy. Simply touch the item you want to change and a list (on a rotary dial) appears. Touch your new setting on the rotary wheel and press select.
Another feature I like is the ability to group zones for quick selection, the ability to hide sources and zones and the availability of presets.
The App is super easy to use and the network connection interface is simple to install and set up.
The app is very convenient, logical and easy to navigate. Set up (naming devices and output location) is straight forward.
After setup is completed the main screen (System Status) provides individual access to the room (zone), source and volume for each room (zone). Simply touch the screen over the parameter you want to change. To change all parameters on one screen touch the room (zone) name. Tone (bass and treble) controls as well as source and volume controls are found on this one screen.
Adjusting any of these parameters is easy. Simply touch the item you want to change and a list (on a rotary dial) appears. Touch your new setting on the rotary wheel and press select.
Another feature I like is the ability to group zones for quick selection, the ability to hide sources and zones and the availability of presets.
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Love the app. When it occasionally works.
Continuing issue with the app. Only on iPhone. Open the app and it starts searching for the system. Times out. Reload the app. Same thing. Restart system and reload app. Same thing. Eventually, on the tenth try sometimes. Sometimes on a few less or few more—it will find the system. Only on the phone. My wife’s very old iPad works. Replaced phone. Worked for a few weeks. Now back to zero. It’s a shame. Amp and zone selector were mostly pretty good and Very Nice System when it works but I can’t rely on it.
At this point I may just bag it all and move to Sonos.
At this point I may just bag it all and move to Sonos.
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Not connecting
Have had this system for about 7 years. Had trouble when using multiple iPhones. System would freeze up. Now downloaded this app and doesn’t even see the system. Not even entering manually
First impression is great
I’ve used the HTD Lync system (12 stations with a total of 37 speakers) since 2014. Of the three apps HTD has offered, this one is far above the first two. It found my system and had me working quickly.
HTD
What a stand up company that has been there for any needs I have had. Mike S. Has been a celebrity every time I spoke to him about the minor glitches and he’s been able to solve very quickly each and every time. I’m a very satisfied with the units and especially the support.
Joke
Setting reset no way to move between devices really a joke I can’t believe this app was even published
Needs minor improvements
Love my HTD system. I have twelve zones. Works pretty much just like the old app, but it would be nice if the zone name column and the source name column widths could be adjusted. I find that I need more width for the zone name. Also would be nice if it would rotate to landscape for ability to see more text and controls if needed.
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