不好用
不好用
扫一扫功能很nice
扫一扫功能确实挺实用，平时在设备管理和维护工作上面节省了很多时间，是工作变得方便了不少。
真棒👍
像移动版的企业服务网站，用手机查阅产品资料、命令告警什么的真呀真方便
文檔更新挺及时的
文檔更新挺及时的！哈哈哈
good
挺好，扫码功能有用
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About
This platform offers enterprise partners, customers, and engineers comprehensive product support and service. It facilitates efficient delivery, maintenance, access to product documentation, and community communication for Huawei products.
✓Enterprise service delivery channels
✓24/7 Q&A support
✓Maintenance information lookup
✓Service and spare parts requests
✓Product documentation access
✓Community for expert communication
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What's New in Huawei O3
13.0.1
August 6, 2026
1. The Help Center function is added to the Me page of the app. 2. [Scenario-based learning] Added precise recommendation scenarios. 3. [Delivery] PSD quality inspection and spot check now include a local draft function. 4. Fixed some known issues.
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FAQ
What is HiKnow used for?
HiKnow is an after-sales delivery and service platform for enterprise partners, customers, and Huawei engineers. It provides product support, service management, documentation, and community features.
Can I get help with product maintenance using HiKnow?
Yes, HiKnow offers comprehensive maintenance features. You can enter the SN to query maintenance information, submit trouble tickets, request spare parts, and track their progress.
Does HiKnow offer direct communication with experts?
Yes, the Community feature in HiKnow allows you to communicate with Huawei experts, partners, and customers. You can share technical content, seek help, and learn about technical topics.
How can I access product documentation through HiKnow?
HiKnow helps users quickly obtain product documents, tools, cases, bulletins, product videos, online classes, and Info-Finder to enhance product understanding and support.
Is HiKnow available on multiple devices?
HiKnow is supported on iPhone, iPad, and iPod devices, making it accessible for users across various Apple mobile platforms.
How often is HiKnow updated?
The latest version of HiKnow is 12.1.8, and it was last updated on May 8, 2026. This indicates a commitment to regular updates and improvements.
What is the age rating for HiKnow?
HiKnow has an age rating of 17+, suggesting it is intended for mature users who require access to enterprise-level business and technical support services.
Does HiKnow have ads?
No, HiKnow does not contain advertisements. It is a free application designed to provide a seamless service and support experience without interruptions.
