About
This platform offers enterprise partners, customers, and engineers comprehensive product support and service. It facilitates efficient delivery, maintenance, access to product documentation, and community communication for Huawei products.
What's New in Huawei O3
13.0.0
July 10, 2026
Huawei hiknow App Upgraded to Huawei O3 App 1. Added Task Center to ensure no important tasks are missed. 2. The ""Me"" page has been moved to the top right corner of the home screen. 3. [Delivery] Added ""Delivery Assurance Meeting"" type issue tickets. 4. [Learning & Certification] Added PM/QA certificate acquisition. 5. [Documentation] Added quick reference for key specifications on the Datacom product overview page. 6. [Scan] One-tap sharing of scan results is now supported. Fixed some known issues.
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FAQ
What is HiKnow used for?
HiKnow is an after-sales delivery and service platform for enterprise partners, customers, and Huawei engineers. It provides product support, service management, documentation, and community features.
Can I get help with product maintenance using HiKnow?
Yes, HiKnow offers comprehensive maintenance features. You can enter the SN to query maintenance information, submit trouble tickets, request spare parts, and track their progress.
Does HiKnow offer direct communication with experts?
Yes, the Community feature in HiKnow allows you to communicate with Huawei experts, partners, and customers. You can share technical content, seek help, and learn about technical topics.
How can I access product documentation through HiKnow?
HiKnow helps users quickly obtain product documents, tools, cases, bulletins, product videos, online classes, and Info-Finder to enhance product understanding and support.
Is HiKnow available on multiple devices?
HiKnow is supported on iPhone, iPad, and iPod devices, making it accessible for users across various Apple mobile platforms.
How often is HiKnow updated?
The latest version of HiKnow is 12.1.8, and it was last updated on May 8, 2026. This indicates a commitment to regular updates and improvements.
What is the age rating for HiKnow?
HiKnow has an age rating of 17+, suggesting it is intended for mature users who require access to enterprise-level business and technical support services.
Does HiKnow have ads?
No, HiKnow does not contain advertisements. It is a free application designed to provide a seamless service and support experience without interruptions.
