Kein Internet
5G
Stopped working with no notice
Arnaque
Response from developer
Bonjour Denisducanada, Merci d'avoir pris le temps de nous faire part de votre expérience. Nous sommes ravis d'apprendre que votre connexion à Miami a bien fonctionné et a répondu à vos attentes. Nous sommes sincèrement désolés d'apprendre les difficultés que vous avez rencontrées avec le forfait Cuba. Nous comprenons à quel point cela doit être frustrant d'acheter un forfait et de ne pas pouvoir l'utiliser, surtout en voyage. Vos commentaires concernant à la fois la qualité du service et l'expérience du service client sont très importants pour nous. Veuillez noter que la connectivité dans certaines régions peut parfois être affectée par des limitations du réseau local, mais nous sommes tout à fait d'accord sur le fait que cela devrait être communiqué plus clairement. Nous travaillons en permanence à l'amélioration de la fiabilité de notre couverture et de la réactivité de notre service client. Si vous êtes disposé à nous en faire part, nous serions ravis de pouvoir examiner votre cas plus en détail et de remédier à la situation. Merci encore pour vos commentaires sincères.
Unkompliziert und einfach
Response from developer
Here’s a natural and polished reply in German: Hallo Flexxwatch, vielen Dank für dein Feedback! Es freut uns sehr zu hören, dass du mit dem Startguthaben gut in den Urlaub starten konntest und das Nachladen weiterer GB für dich einfach und unkompliziert funktioniert. Genau diese einfache und flexible Nutzung ist unser Ziel. Vielen Dank für deine Unterstützung und weiterhin eine tolle Reise!
I recommend this app
Difficult to use
Doesn't work on my iPad which supports eSIMs (that's how I'm writing this review). And the app error message confusingly says the device doesn't support eSIMs.
Response from developer
Hello, Thank you for your detailed feedback, we’re sorry to hear that your experience didn’t meet expectations. We understand your concerns about the data allowance and validity period, as well as how offers are presented in the app. Your feedback about navigation and promotions is very important, and we will share it with our team to improve clarity and user experience. Regarding activation, while it typically only takes a few minutes, it can sometimes take longer depending on the device and network conditions. For iPad compatibility, only certain models support eSIM, and we apologize if the message you received was unclear or misleading. We appreciate you taking the time to highlight these points. If you need help checking your device compatibility or resolving any issues, please feel free to reach out to our support team, We’d be happy to assist. Thank you again for your feedback.
This app is foolproof
Response from developer
Hello F.Musk, Thank you for your feedback! We’re really glad to hear that you found the app clear, easy to use, and helpful in keeping track of your remaining data. Making things simple and understandable for everyone is exactly what we aim for. We appreciate you taking the time to share your experience.
Blessing Excel
Response from developer
Thank you for your review, Nkem King! We truly appreciate your support and are glad to have you with us. If you ever need any assistance, we’re always here to help! 😊
Worked well
Response from developer
Thank you for your great review, Onwurah Valentine! We’re delighted to hear you had a great experience with Hubby eSIM and that you’d recommend it for frequent travelers. That means a lot to us! We truly appreciate your support and look forward to being part of your future trips. 😊🌍
Great Experience 😊
Response from developer
Thanks so much, David! 😊 We’re glad you had a great experience and truly appreciate your recommendation. It means a lot to us! If you ever need help, our team is always here. Stay connected on all your travels with Hubby eSIM! 🌍📱
Click clack tadam
Response from developer
Thanks so much, oksajasko! 😊 We really appreciate your support. Glad to have you with Hubby eSIM! If you ever need any help or have questions, our team is always here for you. Stay connected wherever you travel! 🌍📱
eSIM doesn’t work
I tried to restart mobile or reinstall eSim and could not get it to work.
Changed to another provider which can buy and get it worked in few mins.
Response from developer
Hello Neohazard233, We’re sorry to hear that you experienced issues getting your eSIM to connect in Hong Kong. We understand how frustrating it can be when a service doesn’t work as expected, especially after trying multiple troubleshooting steps like restarting your device and reinstalling the eSIM. Connectivity can sometimes depend on local network compatibility or initial provisioning, but we completely understand that this doesn’t make your experience any less disappointing. If you’d like, our support team can review your specific eSIM details and device setup to better understand what happened in your case. Thank you for taking the time to share your feedback.
Waste of time
Response from developer
Hello Katie09051989, We’re very sorry to hear about your experience and understand how frustrating this must be, especially while traveling and relying on your data connection. What you’ve described, installing and activating the Hubby eSIM but not being able to access mobile data can happen for a few technical reasons, such as incorrect APN settings, network selection issues, or device configuration conflicts. However, we completely understand that from your perspective, the result is simply that it didn’t work when you needed it. We’d really like to look into your case in detail and help identify exactly what went wrong. If you contact our support team with your Hubby eSIM details and device model, we can investigate and assist you further. Thank you for taking the time to share your feedback.
Terrible installation process
Response from developer
Hello Jakafrican, We’re sorry to hear that your installation experience was so frustrating. This is definitely not the experience we aim to provide. We understand how important a smooth setup process is, especially when using an Hubby eSIM while traveling. Your feedback is valuable, and we will make sure it is shared with our team so we can improve the installation flow and user experience. If you’re open to it, our support team would still be happy to review your specific case and see if there’s anything we can clarify or help resolve. Thank you for taking the time to share your feedback.
Fehlermeldung
Response from developer
Hallo Marschi_x3, es tut uns sehr leid zu hören, dass du nach dem Kauf deiner Hubby eSIM nur eine „INTERNAL“-Fehlermeldung erhalten hast. Wir verstehen, wie ärgerlich das ist, besonders wenn man sich auf eine funktionierende Verbindung verlässt. Diese Art von Fehler kann gelegentlich durch eine technische Störung beim Aktivierungsprozess entstehen. Trotzdem entspricht das natürlich nicht dem Erlebnis, das wir bieten möchten. Bitte kontaktiere unser Support-Team mit deinen Bestelldaten, damit wir den Fall genau prüfen und dir schnell weiterhelfen können. Danke, dass du dir die Zeit genommen hast, dein Feedback zu teilen.
Rubbish
The best eSIM out there!
Response from developer
Thank you for your review, Nins1010! We’re delighted to hear that you found our support team friendly and knowledgeable, and that you enjoy using the app. Your kind words mean a lot to us and motivate us to keep improving. We truly appreciate your support! 😊
Do not use as it is a scam
Response from developer
Hello IzSpe, We’re sorry to hear about your experience and understand how frustrating this must have been, especially regarding unexpected data usage and the outcome of your support interaction. Data consumption can sometimes occur in the background even when mobile data appears turned off, due to system services, app updates, or network switching. However, we completely understand that this does not lessen your concern or the impact of the situation. We also regret that you felt the support experience was not helpful or clear. This is not the experience we aim to provide. If you’re open to it, we would encourage you to reach out again with your case details so it can be properly reviewed by our team for a more in-depth investigation. Thank you for taking the time to share your feedback.
Overcharged, Misled, and Terrible Customer Service
The support team keeps giving vague reassurances, offering “1GB codes” instead of refunding the money they wrongly took from me. This is misleading, frustrating, and feels like theft. I would not recommend this app to anyone — it wastes your time, money, and patience.
Response from developer
Hello Harryb51, We’re very sorry to hear about your experience and understand how frustrating this situation must be, especially regarding the pricing discrepancy and the refund process. This is not the experience we aim to provide, and we regret that our resolution has not met your expectations so far. We understand your concern about the partial refund and the alternative compensation offered, and we appreciate you bringing this to our attention. We would like to take another look at your case in detail. Please reach out to our support team again with your order information so we can escalate this and ensure it is properly reviewed. Thank you for taking the time to share your feedback.
