Bait and switch
I feel quite stupid for trying this app multiple times to redeem the gift cards offered. Fool me once…. Multiple clerks tried valiantly but failed to know how to use the gift card offered. The birthday reward was promised and never came despite in person visits and email to concierge. Very disappointed.
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Useless bait and switch!
So frustrating with this rewards program! They give a gift card and offer perks or rewards and the stores don’t know how to use them. I feel like I’m tricked into shopping at the stores and then have to pay full price. Shame on Hudson Yards for not doing their due diligence.
Does not work
Does not allow you to log in. Constantly says “oops! Email not valid!” even though there is nowhere to type your email (only asks for your phone number, which is “being used by another account”). So incredibly frustrating. It’s been a year and I’ve yet to get it to work.
Response from developer
Thank you for your feedback and for reaching out to us. We apologize for any inconvenience or frustration you may have experienced. We would be happy to help you resolve this issue. Please get in touch with us directly at hudsonyards@thanx.com.
Missing rewards
Seems like the purchases are not being captured towards spend. I tried sending the receipts to the support, but they keep asking for more info. Who has time for that? Regret saving my credit card info to this app.
Response from developer
Thank you for taking the time to leave feedback! We're sorry to hear you're having trouble getting credit for your purchases. In order for our Support team to add your purchases, we need to see the store name, purchase date, and purchase amount. If you have those, please send them to hudsonyards@thanx.com and we'll be happy to add your purchases. Thanks!
Awesome!!
Thank you Hudson yards.
