Annoying buggy app
App is buggy. I connected my external bank account once. when I decided I didn’t want it on this app, I disconnected it but it still shows up with old info. There is no way for me to “remove” it. So frustrating. The only way for me to not see it is to switch the hide toggle because the close account feature doesn’t work. The most annoying part, is I have to do this EVERY time I log in.
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Please Update More Often
The app runs okay. Some of the menus don’t work well or not at all. Please fix the “internal system error” issue. It pops up every time I do anything in the app. The developers really need to update this app more often. The last update as of today (9/5/23) was 11 months ago. That is unacceptable. My other banking apps are updated at least twice a month.
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Very Intuitive App
I’m an 80 yrs young individual . I bank at this institution and with USAA. Both of these institutions have many strengths; the one I like best is the Hughes On-Line Banking App. As a first time user I found the apps deposit feature very straightforward and intuitive. As a second time user I know that the check was successfully deposited into my account, and it only took 5 minutes while sitting comfortably at home. MBM
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Very frustrating app
You have to login using a user name and password, then when you want to pay a bill it requires you to type in your email and another password.
The “express pay” option requires your first and last name, account number and a security question so I’m not sure how that’s faster or more convenient.
Of all my banking apps this is by far the most inconvenient and frustrating.
The “express pay” option requires your first and last name, account number and a security question so I’m not sure how that’s faster or more convenient.
Of all my banking apps this is by far the most inconvenient and frustrating.
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Never Works!
The worst app. I would give 0 stars if I could. It’s worked *maybe* twice for me. I always have trouble logging into my account even after updating my password. I’m able to log in via my computer without any problems, but when I try to log in through the app it always gives me “authentication failed”. It’s a completely useless app. Do not recommend.
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I don’t understand why they don’t take gift cards with money on them that’s unbelievable
I don’t understand why they don’t take gift cards with money on them that’s unbelievable it’s the same as cash
Mobile deposits NEVER take the check
I’ve tried so many times with so many checks. The photos just don’t work. You have to go into the bank to make deposits, and since you write “for mobile deposit only” on the back, they make it really hard to deposit in person. NOT GREAT SERVICE.
App Experience
Easy to use, love the face recognition easy login. Haven’t experienced any bugs or glitches since I started using it. I am happy knowing I can go here and take care of all my needs.
No option to pay Car loan bill???
I only have a car loan with Hughes FCU. I see that in my app. I go to click on that account and it shows me many details EXCEPT the important stuff, (due date, amount due, link to actually pay the loan). There literally isn't an option to pay it on the app. Like how confusing can that be? Every other app, you click on the credit card/loan account, one of the first options is to "Pay amount due". It's very frustrating how complicated an app is making it to pay a simple loan payment. At least provide instructions or a link within my loan profile page on how to pay it. It's ridiculous.
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Hughes app
I think this app is user friendly and easy to access all your needs quickly.
This app is horrible!
You cannot access your credit card info. When you go into card management you should be able to see the interest-rate that you have on your credit card and you cannot. I file requests through the branches and through customer support and they still haven’t changed it and it’s been two years plus. I’d give 0 stars if I could.
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Super buggy and logs me out very often. Doesn’t let me log back in
Kinda disappointed they haven’t fixed this issue. I read comments like three years ago having the same issue. Please fix this. Super annoying.
Hughes Banking App
I’ve been with HFCU for 20 years. When they created their smart app, I was thrilled!! It makes my life easier in the busy world we live in. Occasionally, the app will reset, wiping user name and passwords. I could NOT be happier that Hughes offers this app to its’ members. Thank you HFCU!!
Easy App to use
I’ve never had any problems with the App. It’s plane and very simple to navigate. Facial recognition I’m sure helps logging in (because we all have fat filters at times!) The customer service at the branch level was wonderful and they go the distance to help you with whatever your needs are. All and all, I’d rate you guys a 10 if possible!
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Awesomely awesome Credit Union!
I’m so happy to be with a up to date Credit Union not only treats you rights but calls and make sure you’re ok with everything.. thank you for helping my family and I on refinancing our vehicles.
Auto loan payment $$ amounts are not available
Good app, however the monthly $$ payment amount for Auto loans are not listed in the app. You have to login to the website to see them. Small annoyance, but annoying nonetheless.
Hello developers 🖐 next update please!😊
Hello developers 🖐 next update please!😊
Difficult to pay bill.
It took me a while to figure out how to pay my auto loan while navigating through the app. I got used to that, even though they have you create a second log in account inside of the initial one you use to sign into Hughes (go figure) now they are charging a $5 convenience fee to pay my bill. I think that is unacceptable.
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Good app
I use this a lot. Works great. And they are a great Credit Union as well. Have had them as my main banking for years! Highly recommend.
Iloilo
Easy access to the account, also it's linked to my other account.
Customer service
I would like to take this opportunity to say thank you to Andy and customer service he goes beyond and way above his job description to make sure that his customers and members are completely serviced it taken care of I spent an hour with him on Friday on the phone with another credit union in order to get the situation straightened out that was happening to my payments he offered to check on it once a month for me to make sure that the payments were getting made and he was also making sure that it got transferred from my savings accounts to my loan accounts out of all the years that I have been with this other credit union which is been over 25 years I have never received a service from them and I have received from Hughes federal credit union in Tucson thanks once again for the above and beyond service Andy very personal thank you
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