Come on Human Touch. Do better.
Come on Human Touch. Recently got your Super Novo X chair and what an amazing device. Best massage chair out there IMHO. But the app that you developed (at least for this top of the line chair model is sorely lacking). The voice control feature does not work, and if you try to save any of your personal settings to your favorites tab…anytime you activate that saved favorite tab, it basically just turns the chair off !! What the heck ?!
I see it’s been over a year since you have updated your app. Please get your tech team to improve this app to help control and match the level of your chairs capabilities.
I see it’s been over a year since you have updated your app. Please get your tech team to improve this app to help control and match the level of your chairs capabilities.
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Great chair, horrible app
UPDATE: After a month of trying to use this app off and on, I can confirm my initial impression that it is useless. I’m not sure why it even exists. And I don’t understand how it has any positive reviews. “Functions” like voice control, etc., still don’t actually function as far as I can make out. I’m especially disappointed that “Favorites” doesn’t work. My only significant gripe with the Super Novo 2 chair is that you can’t configure settings such as intensity before a massage program starts. “Favorites” is supposed to solve that. But it doesn’t—selecting a Favorite in the app just turns the chair off!
I want to stress that I still LOVE the Super Novo 2 chair itself. It’s a game changer for recovery from physical activity, pain relief, stress relief, etc., and it is a show piece in my living room. I HIGHLY recommend the chair. But plan to control it with the remote control, not this mystifyingly bad app.
I hate to be so critical of something from Human Touch, which is a good company that makes AWESOME and durable massage chairs. (I actually also own an older, less advanced HT chair that still functions after 18 years!) I’m hoping they take this constructively as suggestions for improving this app. In the meantime, you can buy their CHAIRS with confidence.
ORIGINAL REVIEW:
Recently took delivery of my Super Novo 2.0, just in time for Christmas. Love the chair so far. Amazing technology! But I can’t make sense of this app. It doesn’t seem to do much, and it doesn’t do things it’s supposed to do. E.g., the voice control function seems to not work at all past the initial demo of that feature. Maybe it does a lot of things, but I can’t figure it out. It’s totally non-intuitive. If a reasonably competent user can’t even figure out how to use the app, that’s a problem in itself. Maybe I will figure out more as I go along and will revise this review. But it shouldn’t be this hard—especially for a product intended to relax you.
I want to stress that I still LOVE the Super Novo 2 chair itself. It’s a game changer for recovery from physical activity, pain relief, stress relief, etc., and it is a show piece in my living room. I HIGHLY recommend the chair. But plan to control it with the remote control, not this mystifyingly bad app.
I hate to be so critical of something from Human Touch, which is a good company that makes AWESOME and durable massage chairs. (I actually also own an older, less advanced HT chair that still functions after 18 years!) I’m hoping they take this constructively as suggestions for improving this app. In the meantime, you can buy their CHAIRS with confidence.
ORIGINAL REVIEW:
Recently took delivery of my Super Novo 2.0, just in time for Christmas. Love the chair so far. Amazing technology! But I can’t make sense of this app. It doesn’t seem to do much, and it doesn’t do things it’s supposed to do. E.g., the voice control function seems to not work at all past the initial demo of that feature. Maybe it does a lot of things, but I can’t figure it out. It’s totally non-intuitive. If a reasonably competent user can’t even figure out how to use the app, that’s a problem in itself. Maybe I will figure out more as I go along and will revise this review. But it shouldn’t be this hard—especially for a product intended to relax you.
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Great chair, horrible app
Recently took delivery of my Super Novo 2.0, just in time for Christmas. Love the chair so far. Amazing technology! But I can’t make sense of this app. It doesn’t seem to do much, and it doesn’t do things it’s supposed to do. E.g., the voice control function seems to not work at all past the initial demo of that feature. Maybe it does a lot of things, but I can’t figure it out. It’s totally non-intuitive. If a reasonably competent user can’t even figure out how to use the app, that’s a problem in itself. Maybe I will figure out more as I go along and will revise this review. But it shouldn’t be this hard—especially for a product intended to relax you.
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does not work
Your app does not work. The link to verify my email address is broken so I can’t even create an account. I expected more from a chair that was so expensive. Do better!
Best of both worlds
I have a Gravis and switch between the remote and app, depending on when I use it. The app is great when I’m multitasking on my phone and trying to loosen up a bit during work. Then I use the remote when I want to completely unplug and just unwind and recover from the day.
Connection is buggy
Trying to connect is intermittent. Their virtual assistant Willow cannot understand any commands.
Certus chair not on app
We have the Certus but the app does not support this chair.
Latest update broke the app
The app no longer connects to my chair after latest update.
App needs work
* No way to shut off the “therapist”
* settings in custom massages are not synched / restored.
* settings in custom massages are not synched / restored.
No Go Gravis
Pay $4,500 for a chair that says it’s connected but provides no menu to control the chair. And no, the Gravis app does not work. Ridiculous and can not strongly enough DO NOT BUY HUMAN TOUCH PRODUCTS. Disgusted.
Poor app. Hoping for improvements.
App crashes reliably every time I go into settings within my super novo x bluetooth remote.
No virtual assistant for super novo x yet.
If you are on remote in the app and press the home button to navigate around the app, your massage will be stopped short.
Otherwise does everything the attached remote does I suppose.
No virtual assistant for super novo x yet.
If you are on remote in the app and press the home button to navigate around the app, your massage will be stopped short.
Otherwise does everything the attached remote does I suppose.
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Chair
I tried the chair at Costco and I feel amazing so well I’m trying to get my mom to get me one
Impossible to read, another mistake by this company
This app has helped personalize the experience because the remote control that comes with the unit is an absolute disaster, one of the worst things I’ve ever used.
How is the app messed up? The font is so small. You can’t even read it. They need to look at their demographic and realize that we are not kids that use these chairs. We are elderly or at least well seasoned adults, we need to be able to see the remote without strong glasses and, it’s not possible to see it with this small font. It needs to have more functionality, but at least it shortcuts all of the things the remote lacks!
How is the app messed up? The font is so small. You can’t even read it. They need to look at their demographic and realize that we are not kids that use these chairs. We are elderly or at least well seasoned adults, we need to be able to see the remote without strong glasses and, it’s not possible to see it with this small font. It needs to have more functionality, but at least it shortcuts all of the things the remote lacks!
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Customized Programs Need Better Syncing
This app is a good effort but needs more work to fully sync the many settings stored in in a customized massage programs called Favorites. Some settings are not stored in the favorite at all, heat for example. Other settings are inconsistently synced and recalled, the level of incline for example. I cannot get the heat function in the app to control the chair heat at all. And, when recalling a Favorite custom program it always defaults to turning on the heat, even if the heat on the chair was off prior to starting the Favorite program. I saved a manual massage program for a focused zone and only had some airbags active. But when recalling that saved program all of the airbags were activated.
Hopefully the developers will continue to refine this app because it could offer a huge value to households with more than one person using the chair because it saves personal settings such as shoulder height. When using the remote to start a manual zone massage there are many settings in multiple menus to really tailor the massage for your needs. Being able to accurately save all of that customization and recall it at a later time by pressing one button in the app would be fantastic.
Hopefully the developers will continue to refine this app because it could offer a huge value to households with more than one person using the chair because it saves personal settings such as shoulder height. When using the remote to start a manual zone massage there are many settings in multiple menus to really tailor the massage for your needs. Being able to accurately save all of that customization and recall it at a later time by pressing one button in the app would be fantastic.
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Unable to add chair
I try to add my chair and the form is just blank. Not sure how to proceed.
Favorites!!
Lets me save settings for my Super Novo. The air massage in the calves and feet get a little too intense for me and I like to turn it off, but still like the air massage everywhere else. The app will save this as a favorite so I don’t need to change it every time I’m in the chair. It will save my favorite massage too. Game changer!
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Super Helpful for my Super Novo
Loving this new app for my Super Novo massage chair. I did have some trouble locating my confirmation email, but I figured out that it went to my spam folder, which actually seems to happen for a lot of “noreply@“ emails these days.
But the layout is really clean and easy to navigate, and I’ve enjoyed being able to enjoy more features for my chair (memory settings, meditation soundtracks, etc).
I didn’t think that I could love my Super Novo any more than I already do, but I thought wrong!!!
But the layout is really clean and easy to navigate, and I’ve enjoyed being able to enjoy more features for my chair (memory settings, meditation soundtracks, etc).
I didn’t think that I could love my Super Novo any more than I already do, but I thought wrong!!!
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Problem on sign up
Email verification link to sign up does not work.
