John
Worst app in the history of apps
Biometric authentication
This app used to be one of the best banking apps for me. However, over the past few months, the inconvenience caused by the lack of biometric authentication has been quite disappointing. Having to enter my password - and then an additional layer of password provision - every time has made using the app unnecessarily cumbersome.
As a result, I now find myself avoiding the app altogether whenever possible. It would be greatly appreciated if the biometric authentication feature could be reinstated or improved soon.
As a result, I now find myself avoiding the app altogether whenever possible. It would be greatly appreciated if the biometric authentication feature could be reinstated or improved soon.
Show more
Best in kenya
Best banking app in kenya but, its 2025 and no dark mode ??!!!!!
Worse than ever
Cannot change account types. Suddenly cannot make any transactions from our accounts. Only one visible is the loyalty account. Go back to previous version!
Works well
I saw these remarks but there must be some other issue. I find it works very well. Thanks I&M
Really good app
Works very well. And super user friendly
Buggy
Card activation & pin reset, and touch ID setup not functional otherwise still a wonderful app
App doesn’t open at all
After providing my password and one time password the app loads momentarily and closes.
It’s been like this for weeks. I wonder whether the devs tested the app on real devices. Poor quality. Please fix. Same for my mothers phone
It’s been like this for weeks. I wonder whether the devs tested the app on real devices. Poor quality. Please fix. Same for my mothers phone
Doesn’t work
I can’t even access my own account. I can’t do zero stars unfortunately
Unreliable
Ones you log in, page disappears again and again. Reported the case nothing done! I have uploaded this app more than 20 times. Please rectify it is frustrating.
Faulty app
When I try to log in it just closes the app. My phone is on the latest version and the app itself is up to date. I think it’s a developer problem can you please fix this as it makes the app totally unusable?
I&m on the go personal
Not very good at all. Had to resort to internet banking for payments as would not accept Mpesa account numbers with dashes
Suzie
This app works perfectly for me & easy to log on with facial recognition … thank you!
OTP
Automatic filling of OTP for log in gives an error unlike previous version. Have to now enter it manually.
Response from developer
Hello Wachnad, thank you for the feedback. To facilitate direct assistance, please share with us your details on customercare@imbank.co.ke and we will reach out for guidance. ^EN
OTG app
This is another dreadful upgrade which is becoming a hallmark of IMB
Gf
Rubbish. Tells you to update then doesn’t allow you to update. No online banking done for days coz of this !!!
Issues logging in
I don’t know why the old app was changed - it was fine! One thing I really don’t like about this new app - apart from the log in issues - is you can’t switch money between your own accounts without registering each as a new account. In the old app you could just switch between savings and KES for example in seconds.
Show more
Can’t even register
I have been trying to register on this app for the last 3 weeks and all I get is an error message saying service is unavailable, and user credentials are incorrect.
Steve
Unworkable ,very poor app. Won’t let you login . This is as bad as they come.
Endless updates
Having to update almost every week. Bure kabisa.
