FaceID is working again!
Response from developer
Hi, thank you very much for the updated feedback. We are pleased to hear that the matter has been resolved to your satisfaction. Kind regards, IBI SMART
No Face ID! IBI can’t help
Response from developer
Hi final boss, We’d really like to solve this annoying issue for you. Please send us a screen recording to smart@ibi.co.il or just send us your account number so we can coordinate a call with our specialists. Kind regards, IBI SMART
Latest IBI’s Jan 26 app update is broken
Response from developer
Hi, thank you for reaching out to us again. We’re very sorry to hear about your experience, and we truly want to help resolve the issue. To better understand what happened, we’d be happy to arrange a call with our Product Manager and Development Manager. In order to contact you, we just need one identifying detail, for example, mobile phone number or email address. Alternatively, please feel free to email us directly at Smart@ibi.co.il, including your contact info, and we’ll get in touch with you as soon as possible. Best regards, IBI SMART
Still no Biometric Login Option in iOS26!
[Previous Review] As per November 2025, it is still not possible to login via FaceId. A couple of days ago I spent more than 20 mins over the phone with IBI’s support and they also don’t know what is going on with this app. It’s just a pain to every single time have to enter the email, then the password, then the authenticator code only to follow my company stock! Please devs, fix the FaceId on IBI’s app! For reference, I am running the latest iOS 26.1 on an iPhone 13 PRO.
[Previous Review] Hi again! There is no Biometric Login Option in IBI’s app, despite your instructions. I rechecked every single icon and option in the app and it is just not there. To help diagnose the issue: I am running the new iOS26 in an iPhone 13 Pro.
[Original Review] Hi! Ibi’s app for iPhone is being very difficult to use recently. The ability to login via FaceID was removed, and worst than that, the app does is now unable to remember the user id itself in the login screen. This means that a user like me with 2FA has to complete 3 steps to login: Enter the email, then the SMS code, then the 2FA via authenticator app. It’s terrible. Several apps does this automatically via FaceID effortlessly in one step. Hopefully Ibi will fix the app soon!
Response from developer
Hi, thank you for reaching out to us again. We’re very sorry to hear about your experience, and we truly want to help resolve the issue. To better understand what happened, we’d be happy to arrange a call with our Product Manager and Development Manager. In order to contact you, we just need one identifying detail, for example, mobile phone number or email address. Alternatively, please feel free to email us directly at Smart@ibi.co.il, including your contact info, and we’ll get in touch with you as soon as possible. Best regards, IBI SMART
Still no Biometric Login Option in iOS26!
[Previous Review] Hi again! There is no Biometric Login Option in IBI’s app, despite your instructions. I rechecked every single icon and option in the app and it is just not there. To help diagnose the issue: I am running the new iOS26 in an iPhone 13 Pro.
[Original Review] Hi! Ibi’s app for iPhone is being very difficult to use recently. The ability to login via FaceID was removed, and worst than that, the app does is now unable to remember the user id itself in the login screen. This means that a user like me with 2FA has to complete 3 steps to login: Enter the email, then the SMS code, then the 2FA via authenticator app. It’s terrible. Several apps does this automatically via FaceID effortlessly in one step. Hopefully Ibi will fix the app soon!
Response from developer
Hi, thank you for reaching out to us again. We’re very sorry to hear about your experience, and we truly want to help resolve the issue. To better understand what happened, we’d be happy to arrange a call with our Product Manager and Development Manager. In order to contact you, we just need one identifying detail, for example, mobile phone number or email address. Alternatively, please feel free to email us directly at Smart@ibi.co.il, including your contact info, and we’ll get in touch with you as soon as possible. Best regards, IBI SMART
No Biometric Login Option in iOS26
[Original Review] Hi! Ibi’s app for iPhone is being very difficult to use recently. The ability to login via FaceID was removed, and worst than that, the app does is now unable to remember the user id itself in the login screen. This means that a user like me with 2FA has to complete 3 steps to login: Enter the email, then the SMS code, then the 2FA via authenticator app. It’s terrible. Several apps does this automatically via FaceID effortlessly in one step. Hopefully Ibi will fix the app soon!
Response from developer
Hi, We would really like to assist and a quick phone call would be the easiest way. Could you please share your mobile number with us? Best regards, IBI SMART
