Ichigo User Reviews

Name: Ichigo: Japanese Marketplace
Rating: 3.61538 (26 reviews)

Ichigo: Japanese Marketplace

ICHIGO Inc.

🍔 Food & Drink

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Great Products!

Ever since visiting Japan I’ve been looking for places to buy candies and snacks like I found there. Ichigo has a good selection, reasonably priced with free shipping over $100, and a convenient app.

April411

a year ago

Response from developer

Hi there, Thank you so much for your kind review! We're delighted to hear you're enjoying our Japanese snacks.

Links don’t work at all

If you send a link of an item to someone, it never takes that person to the item, just a tranfer page to the Apple store, even if you have the app downloaded and up to date. I have to take screenshots to share anything with anyone for purchases.

PortalPuzzle

a year ago

Response from developer

Hi there! Thank you so much for taking the time to share your feedback, and we’re truly sorry to hear about the trouble you've experienced when trying to share links from our app. We understand how frustrating that must be. We’ve looked into this issue on our end, and so far, everything appears to be working as intended. However, since you're still encountering this problem, we'd really appreciate it if you could send us a screen recording of the issue to help@ichigo.com. This will help our team investigate further and get a better understanding of what might be going wrong. Thank you again for bringing this to our attention, and we’ll do our best to get this resolved for you.

Love the app but its very buggy...

when i open the app sometimes it opens properly and other times it just stops on the title screen. Ive also tried tracking on the app sometimes and it does the same except sometimes it opens and sometimes it just shows a blank page with borders showing me where my items WOULD be. all of my packages thus far have arrived properly and in great condition i just wish the app was more usable. besides all the downsides i love how easy it is to find all the things i like and all of the categories are super fun to browse. sometimes i just go on the app just to see what kinds of new things there are to eat! all of the product photography is also gorgeous! give that photographer a raise!

piyopilled

a year ago

Response from developer

Hi there! Thank you so much for your feedback. We're glad to hear that your order arrived in a timely manner. We're very sorry for the trouble you've experienced with the app. Our team is actively working to improve its performance and stability. We truly appreciate your support and look forward to bringing you an even better experience soon!

Currency

Would it be possible to have multiple currency options as I use this app from the UK, and having to convert everything to GBP so I know how much I’m spending is a nuisance. Thanks

SkrubLeo

a year ago

Slow delivery

I was really excited to get this order for my significant other for Valentine’s Day, and the package is still not here. Now I won’t have anything to give him for our plans. I ordered over a month ago.

brindill05

a year ago

Response from developer

Hi there, we sincerely apologize for the delayed shipment you encountered with your box. There was an issue previously due to customs clearance, and we have compiled this information in the help center here: https://help.tokyotreat.com/hc/en-us/articles/42685839214361--LIVE-FAQ-Update-2025-2-17-Customs-Delay-Impacting-Deliveries. However, as for now, most of the boxes have been shipped out ahead of schedule, as the process moved faster than expected. In the meantime, if you would like to know an update on your box shipment, please don't hesitate to contact our support team via your customer portal or email us at help@ichigo.com as they will be happy to check the current status of your box shipment. Thank you.

Glitchy

It won’t open! I’ve tried deleting and reinstalling, but it still fails. I managed to order once off this site and was happy with my purchase, but the annoying glitches which they have not fixed keep me away. Customers have complained about this issue for over a year, it’s still isn’t corrected.

christmas kelly

2 years ago

Response from developer

Thank you for sharing your feedback with us. We sincerely apologize for the trouble you experienced with the app. We’ve escalated the issue to our respective teams, and they’ve now resolved it. Please try once again on your end. If you encounter any further issues, please don’t hesitate to email us at help@ichigo.com. We’re more than happy to assist you and address any concerns you may have.

Deleting App // Buyer Beware

App consistently crashes on opening, often repeatedly before working.
Emailing directly was blocked by system, forced to contact help through app.
Customer service is dubious at best; response to failure to meet listed delivery window is akin to grifters. Yet to respond to second email.
Product is substandard for price (got it, I took a risk ordering chocolate in summer, but maybe if it didn’t take 21 calendar days from warehouse to door it wouldn’t all be ruined).
Hopefully your experience with this company will be better, but I’m done.

OlSpanky

2 years ago

Response from developer

We apologize for the issues you've experienced with our app and service. We take your feedback seriously and want to address your concerns. Please continue the conversation with our support team through the app, or you can email us directly at help@ichigo.com. We are committed to resolving this matter and improving your experience. Thank you!

App crashes as soon as it connects to google account

I have tried everything but the app crashes as soon as I connect it with my google account.

XoExue

2 years ago

Great experience so far!

I have used this app for around a year now, and have really enjoyed my experience! The layout is easy for me to understand, and I really like how everything is categorized. My experience has been smooth when purchasing and tracking items, but I do sometimes have issues with the app crashing and having to reopen it several times before it stays open. That being said, the staff has been extremely responsive in the times that I have communicated with them, and they have been nothing but helpful and kind!

I know that making an app is not an easy process, but I have seen improvements being made during my time having had this app, and they are much appreciated! Thank you for being a one-stop shop for a bunch of lovely products that I have purchased!

Kermit the Anxious Hermit

2 years ago

Response from developer

Thank you for your kind words and for being a loyal user of our app for the past year! We’re delighted to hear that you enjoy using it and that your purchasing and tracking experiences have been smooth. Also, we apologize for the occasional app crashes you’ve encountered. Our team continuously works to improve the app, and your feedback is invaluable in helping us improve. We look forward to continuing to serve you and making your experience even better. If you need any assistance, please don't hesitate to contact us at: customer support team at help@ichigo.com.

Literally unusable

Downloaded the app today and every time I open it, it crashes immediately. I can’t even use it!

leecherscreepers

2 years ago

Response from developer

Hi, we apologize for the inconvenience you've experienced with our app. We understand how frustrating it must be to encounter such an issue. Please know that we're deeply committed to resolving this issue promptly. Our team is actively investigating this problem to ensure a swift resolution. In the meantime, please reach out to us at help@ichigo.com, and our support team will work closely with you to address this issue and provide any necessary assistance. Thank you!

No Apple Pay

It’s quite a good storefront for Japanese snacks, but the lack of Apple Pay on an Apple device makes purchasing quite inconvenient. Please consider adding support for it in the future.

Ben Ayers

2 years ago

Response from developer

Thank you for taking the time to provide us with your feedback. We greatly appreciate this. Your feedback is invaluable to us, and we will be sure to pass it along to the respective teams for further consideration. If you have any further suggestions or questions, please don't hesitate to reach out to contact our support team by using the app or by sending an email to help@ichigo.com.

Great deals, poor app

I love the offerings on this app. Unfortunately it never loads my past orders, doesn’t update payments or shipping addresses, and I can’t track orders reliably. I love everything I’ve ordered but the app itself is frustrating to use even when it’s updated.

The puddingninja

3 years ago

Response from developer

We sincerely apologize for any inconvenience you may have experienced while using our app. To investigate your issue further, we kindly request you to send an email to help@ichigo.com with detailed information about the problem you faced. Our team will immediately check this issue and provide you with the necessary assistance to address the issue promptly. Thank you!

One stop shop for all my Japanese snack cravings 🤤

I was already a subscriber to Sakuraco but I really love how this app brings all kinds of Japanese snack brands together into one convenient app! I can now shop to my heart’s (stomach’s) content! 💙😋

Mitch Hollander

3 years ago

PLEASE READ DEVS!!

I really wanna buy stuff, from this app but it won’t let me. Every-time I try to check out it doesn’t let me because of how laggy & glitchy this app is.

imsomuchcoolerthanu

3 years ago

Response from developer

Thank you for sharing your feedback with us. We apologize for the bad experience you encountered while using our app. Your satisfaction is most important to us, and we are committed to providing a smooth and seamless experience for all our users. In order to fix the problem, we suggest you kindly update the app to the most recent version. You may also contact our support team by using the app or by sending an email to help@ichigo.com if need assistance. We are more than happy to help and answer any questions you may have.

Glitchy

It puts random things in your cart without you choosing them. Shopping cart button is poorly placed and is easily accidentally touched. Once in your cart, it’s difficult to remove.

christmas kelly

3 years ago

Response from developer

Thank you for sharing your feedback with us. We apologize for the trouble you encountered while using the app. We would like to investigate the issue thoroughly to ensure a smoother and more user-friendly shopping experience. To better understand and resolve the issue, we would like to encourage you to send an email to help@ichigo.com. They will be more than happy to assist you and address any concerns you may have.

Not very functional

I was excited for the app but it is very underwhelming. I tried to change my shipping address via the app but could not do it- I thought it was a location problem but I was able to change it perfectly fine on the website. The same thing happened when I tried to open a ticket. It kept saying I was missing something in the message, however I filled out everything. I did it online and the ticket was opened with no problem. Please fix these issues! It makes it annoying to use the app

MsM.S

3 years ago

Response from developer

Thank you for sharing your feedback with us. We apologize for the inconvenience you encountered while using the app. To help resolve the problem you encountered, we recommend that you have the latest version of the app installed. If you encounter any further problems or have any additional feedback, please don't hesitate to send an email to help@ichigo.com. We will take a deeper look at your problem and assist you better.

App crashes as soon as I open it

Really wanted to buy from this app, but as soon as I open it and try to use it it closes, I tried uninstalling and reinstalling, but it doesn’t work either, I’m very confused (the first time I opened the app it worked like normal until it had to show me the home page)

Providenceum

3 years ago

Response from developer

Thanks for sharing your feedback with us. We apologize for the trouble you encountered while using the app. To understand your issue better, please contact our support team by sending an email to help@ichigo.com. We are more than happy to help and answer any questions you may have.

crashes

app instantly crashes as soon as it opens - shame because i really looking forward to browsing!

Elise✨🌺

3 years ago

Please fix the issue with Lootly rewards

I tried making a purchase and use my coins as payment credit but it keeps giving me an error saying “Something went wrong while redeeming the reward from Lootly.” There are items that are low in stock so I really want to make my purchase but I also wanted to use the $32 in rewards that I have to pay for the purchase!

TitiPao18