No response from Support
Applied to be a seller about a month ago in May. Heard they were doing a convention so was like “alright they’re super busy I get it”. Decided to send an email to them after about a week or so and there was no response. I emailed two more times after that over 3 weeks and still haven’t heard from anyone.
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Easy To Use
Straight forward, set up my account in seconds, was able to pick up some books from sellers that disappeared off Whatnot, been told they are cracking down on sellers and censoring everything.
Love the app keep it up, appreciate the deals!
Love the app keep it up, appreciate the deals!
Account and Support Lack of Help
I am extremely frustrated with my experience with Icona. I have contacted support multiple times requesting assistance, yet I have received little to no response. My main issue is that I want to delete my account, but the app literally will not allow me to do so.
Users should have the ability to manage and delete their own accounts without jumping through hoops or being ignored by customer support. The fact that I have repeatedly reached out for help and still cannot delete my account is unacceptable.
If there is a technical issue preventing account deletion, it should be fixed immediately. If support is available, they should actually respond to customer requests. At this point, I feel trapped in an account I no longer want, with no clear way to remove my information.
Please address this issue and help me delete my account.
Users should have the ability to manage and delete their own accounts without jumping through hoops or being ignored by customer support. The fact that I have repeatedly reached out for help and still cannot delete my account is unacceptable.
If there is a technical issue preventing account deletion, it should be fixed immediately. If support is available, they should actually respond to customer requests. At this point, I feel trapped in an account I no longer want, with no clear way to remove my information.
Please address this issue and help me delete my account.
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Response from developer
Hi! Sorry for the lack of response we work oldest to newest on support request but, we got that deleted for you! Thanks!
Zero Response
Joined this app well over two weeks ago and says waiting for approval. Messaged the admin about approval and zero response. Nothing. If you’re going to run an app run it.
Response from developer
Sorry about the delay. We’ve been slammed with convention prep and onboarding requests this week. Seller approvals are processed oldest to newest, but if you still haven’t heard back, message us directly on Instagram @geticona and we’ll get it sorted out ASAP. We appreciate the feedback and the patience while we grow the platform. If we’re able to resolve the issue, we’d appreciate you updating your review afterward.
5 Stars All Day 🙌
I love seeing sellers and artists have more freedom! And buyers being able to see the mature covers before purchasing is a huge improvement compared to similar apps.