No show counsellor
My counsellor didn’t show up - I received appointment reminders from the app and was rather upset that I’d intentionally set aside time for the call only for it to be wasted time. I was looking forward to getting some counselling help… there doesn’t seem to be any function to provide feedback on such issues, please work on it developer
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Disappointing
I wasn’t able to connect with the therapist, the app is useless, not intuitive at all the instructions are unclear.
Password reset loop
Thre is a false reset password loop. I’m sure I’ve never used those new strings of password but it seems the app kept registered them as previously used.
It's to the extent that I started typed in random number and symbols yet the app thought those were registered password?!
If the developer is actually sincere to rectify the app they would have provided the email address or contact number , not just a "call us via phone" line without contact details
It's to the extent that I started typed in random number and symbols yet the app thought those were registered password?!
If the developer is actually sincere to rectify the app they would have provided the email address or contact number , not just a "call us via phone" line without contact details
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Unusable
As per the other comments, completely usable. Not a good way to start EAP program with a new client
ZPie
App in general is good, but only probem is when You on a video call and You switch a windows, for example to other app to check something, You are unable to back to video call anymore, You can hear a voice of person You talking to, but can see it anymore and only way to get back to the call is to person who have therapy with hang out and it will call You back, creating new call, then video is visible again :) small thing but could be improved, in general app work smoothly.
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Bad app
I am keep getting message that I have multiple notifications then it goes to notifications page then says there is not any notifications when I go back to dashboard it will show the message again and won’t let me stay in the main dashboard
Came here for anxiety. Left with more anxiety
The app is stuck on a loop where it tells you that you have multiple notifications, and you can’t actually use any of the features.
I can’t t use the app
Every time i enter the app i get prompt that i have a lot of notifications but I don’t have any, and it repeats every time so i can’t read any articles, making the app inaccessible.
A good app to trigger your anger!
there is a stupid loop of you have notifications to force you to go the notification tab to see you have nothing and back. no way to access anything else.
Unable to open app
Downloaded, Deleted and Uploaded app but still it won’t open
Bug fixes
App really needs improving, considering it’s a counselling app- I can’t even use it! I’ve logged in, signed up and yet it keeps coming up with a privacy notice which I accept then, saying I have new notifications (I have none since I can’t even use it) and it won’t let me use the homepage and access any of the actually facilities.
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Keeps saying there are notifications
Says I have notifications, but there are none. It won’t let me navigate because of that.
App keeps crashing when accessing self assessments
Crashing issues, no easily accessible contact for feedback to company for support or alternate online portal.
Keeps switching between multiple notifications and updated agreement
Unable to operate app
Awful app, but good people
There is no intuitive way to join an appointment, which should be the easiest and most basic function of the app. There are no obvious instructions to say how the appointment will work.
Even finding upcoming appointments is harder than it should be - going through a few steps of booking a new appointment to see existing ones makes no sense at all.
Once I eventually managed to get to my appointment, the counsellor was lovely and really helpful. A real shame that the app is a barrier, rather than a useful resource, for people trying to get the help they need.
Even finding upcoming appointments is harder than it should be - going through a few steps of booking a new appointment to see existing ones makes no sense at all.
Once I eventually managed to get to my appointment, the counsellor was lovely and really helpful. A real shame that the app is a barrier, rather than a useful resource, for people trying to get the help they need.
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Awful app and service
I had a video appointment booked and contacted the online chat to find out how to join as there was no video link to join or instructions. I was advised to wait on the app and a counsellor would send a link to me, which seemed bizarre. As anticipated, this didn’t happen at the appointment time. I tried to contact online chat again but realised you can’t multi task between the chat window and the schedule so I was concerned I’d miss the link if it was sent to me on the app. I phoned the helpline who eventually put me through to the counsellor, but by that point I was so frustrated I didn’t feel like talking. Utterly pointless, will be advising my employer to look for an alternative provider. The experience using the app made me feel worse rather than better.
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I would give this app a 0 stars if I could.
I would give this app a 0 stars if I could. This is a meant to be a psycholical counseling app, and twice now I’ve showed up for my meeting and been told I missed it, although no one ever called me. I wasted 30 minutes, both times, waiting for my session to commence and it never did.
The navigation is super unintuitive and when you request support via video call, the video feed cuts out. Very terrible ux, for an app that’s meant to deal with people looking to open up..
The navigation is super unintuitive and when you request support via video call, the video feed cuts out. Very terrible ux, for an app that’s meant to deal with people looking to open up..
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Can’t Join Scheduled Appointment
I made my first scheduled appointment for today. I couldn’t work out how to join and after trying different things over 35 minutes I have had to give up. I’ve rebooked and appointment for next weekend - hopefully it works as was very disappointing.
Appointment field doesn’t work 😮💨
When you login in the app, you go to the appointment field and you start the process to get an spot with a professional, and once you are in the last stage, it shows an error and doesn’t let you proceed. I give it 1 star for that.
App doesn’t open
App doesn’t open even after reinstalling several times. Not sure how I can’t use the service if I cannot access the app
