Only works sometimes
It’s ok. When it works. And even when it does, it’s really clunky to use.
Haven’t been able to change since the clocks changed last weekend and the support is woeful.
The fact that they boast on their website that they have industry leading software is laughable.
With hindsight, would avoid. If I wrote software this bad, I’d be fired.
Haven’t been able to change since the clocks changed last weekend and the support is woeful.
The fact that they boast on their website that they have industry leading software is laughable.
With hindsight, would avoid. If I wrote software this bad, I’d be fired.
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Rubbish
The ICS system has been changed once and now within a month the system has thrown yet another wobbly. Can’t even access the app now having to use a local charging network at over 10 times the cost. What a waist £1100 having this system installed, frustrating to say the least😤
Poor
Very poor.
Really wouldn’t recommend this charger or app.
Charger regularly drops off from WiFi so bought a sim card for the charger - still drops off.
The cards - seems to reset and don’t work.
And as for the app.. don’t get me started - yet again in a situation where the app is frozen and I can’t log in to charge the car.
Really wouldn’t recommend this charger or app.
Charger regularly drops off from WiFi so bought a sim card for the charger - still drops off.
The cards - seems to reset and don’t work.
And as for the app.. don’t get me started - yet again in a situation where the app is frozen and I can’t log in to charge the car.
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Only works sometimes
It’s ok. When it works. And even when it does, it’s really clunky to use. The fact that they boast on their website that they have industry leading software is laughable.
Currently can’t log in at all otherwise the review might have been 2 stars.
With hindsight, would avoid. If I wrote software this bad, I’d be fired.
Currently can’t log in at all otherwise the review might have been 2 stars.
With hindsight, would avoid. If I wrote software this bad, I’d be fired.
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Not letting me log in so can’t charge
App and phone both up to date, WiFi working. When I try and log into app it just times out so I can’t travel now today because the car hasn’t charged overnight. Not a very good system/app.
Poor
Installing the app and adding the charge point via Bluetooth is relatively straightforward. Adding WiFi details is awkward. There is little in the way of positive confirmation that the WiFi details have been accepted, and if they have not, the app just replaces them with defaults. Once you have it connected and the app reports the charger is online, the app then crashes if you attempt to change any settings. Dreadful.
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Probably the worst App on my phone
If I had a choice to install another charger I would do the research on which one was easiest to use. ICS is poor..
Works perfectly
I’m not sure what all the negative reviews are about , I have installed an ICS charger which was straight forward and looks great . I was disappointed when I came to download the app and seen all the negative reviews . However the app is simple to use, works faultlessly. Maybe others are having IP and setup issues. Some of the set up options are a little confusing but apart from that a great experience.
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Poor app
This app is full of bugs and is frustrating to use.
Works.
App works perfectly.
After reading the bad reviews I can only imagine it is user error.
After reading the bad reviews I can only imagine it is user error.
Very Unstable
App and charger constantly dropping out, just when you want to charge. Support is there and responds promptly but with inane responses which don’t actually answer your question.
If my problem of constant dropouts isn’t solved soon it’s going on ebay.
If my problem of constant dropouts isn’t solved soon it’s going on ebay.
Messing with people’s lives!
I have had the unfortunate experience of having an ICS charger for 2 years now and I am at breaking point. If I’d have known how poor the app is prior I would not have purchased the ICS charger. Always as soon as Apple have an update or ICS have an issue, I can’t charge the car until they sort it and that means days of work, missed appointments, no school run. You really need to get your act together.
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AVOID AT ALL COSTS!
This app is a headache. Its stuck on the sign-in page and therefore I cannot charge my car. No customer support. The RFID card says ‘invalid authorisation’
Doesn't even deserve 1 star.
Doesn't even deserve 1 star.
The worst!
Terrible charger and app to boot! Customer service is non existent and if you do choose to use I’d say expect to be visiting charging stations as home charging (which is the point of this) is intermittent at best. This is not intelligent charging!! I inherited this as we bought a new build but so wish we brought our easee car charger from our previous house (so much easier!) to charge
Awful set up…i would seriously avoid if possible
Awful set up…i would seriously avoid if possible
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App freezes on sign in page
Not good that whenever you need to charge your vehicle the App just freezes on sign in page
Rubbish!
Keeps loosing contact very slow sending commands after sending multiple time. Does not work with iPhone password chain or face password. I would not give it 1 star but that’s the minimum excepted.
Terrible
Honestly terrible, the app randomly stops working and you need to delete the app and re-register which means re-syncing with the EV charger.
Avoid both the chargers and the app.
Avoid both the chargers and the app.
Avoid
The app, the charger, customer service if you can ever get anyone to answer the phone, absolutley horrendous for a so called “premium product” had problem after problem and now the app won’t even do anything! If it’s not randomly disconnecting the app just won’t do anything at all including signing you in.
I very rarely complain but this product and app is absolutely garbage.
I very rarely complain but this product and app is absolutely garbage.
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Works until it doesn’t!
Has been fairly reliable for last year but now the app has stopped working and unable to charge the car. I’ve paired RFID cards previously but currently not authorised. Incredibly frustrating there’s no back up option to re-pair RFID card (outside of app) and no clear instructions for using QR code. Definitely needs more thought in design and execution
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Poor
Having to keep deleting and reinstalling the app to set my start time. I have experienced issues with the app since I first had an iCS charger installed. Not impressed.
