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Sync Energy

Sync Energy

Charged up sustainability!

2 ratings
57 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • August 16, 2024
  • September 24, 2026

Features

Developer

Luceco plc
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About

Manage your home energy, including EV charging and solar power utilization, with a single, integrated application. This app offers streamlined installation, intelligent energy management, and seamless control for both home users and installers.

✓Integrated EV charging and energy management
✓Streamlined installation and handover
✓Auto solar charging for EVs
✓Intelligent tariff-based energy optimization
✓Effortless product setup for installers
✓Installer account and installation history management
✓In-app support resources for installers
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What's New in Sync Energy

1.4.3

September 24, 2026

• Grid-tied inverter support • Redesigned EV charger settings menu • Added anti-brute-force protection for setup PINs • For Flow HEMS - added a new way to view energy history- providing Day / Week / & Month view on an updated UI graph • General UI improvements

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User reviews

Most RecentHighest RatedLowest Rated

App Needs work

BG Sync EV charger is neat and simple. App lets it down, been a real trial and error struggle to get car to charge.
"Charge Now" doesn't , says msg sent but Status is Charge Suspended - no idea why!
"Remote Start transactions are not permitted....." this type of jargon is no help. Is it the car, the charger or what?
No problem with Luceco/Masterplug granny charger, it just works ... slowly!
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SitheBruceSitheBruce

Awful App in my opinion

Forced to swap from BG EV charging recently. Setup of the device was fine? For some reason it picks up every WiFi except mine which is annoying but sure, can use it without that. My main issue is the actual charging. This may be an issue with the charger I have and not the app but when doing the “charge now” option, it says a randomised delay has been set on this charger? Nothing I’ve never set. It does have an option to override now, click it and it just errors out saying it’s not permitted. I think this caused the charging to take a lot longer than it probably should.
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sync energy reviewsync energy review

Poor

App keeps disconnecting from WiFi then takes multiple resets & app see’s charger but won’t connect to it at WiFi stage even when I connected to same WiFi update after I called had amazing tech help & in the end got problem resolved what great customer service
fil3332fil3332

Response from developer

Hi, please do contact our technical support (number in the app) to diagnose the issue and resolve!

Sync Energy

Easy to used had my car for two months and earned £10 on my charge paid in to my bank account with in tan minutes
Working on my next payment
BYD GordonBYD Gordon

Ev charger

Engineer came on time was very polite did the job very neatly. Explained everything and helped install the new app on the phone. Very pleased with how it turned out. Thank you very much. 👏🏾👏🏾👏🏾
303paddy303paddy

Response from developer

We're very glad it all went smoothly, and hope you continue to have a good experience with your Sync Energy charger!

See 52 more reviews

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FAQ

What does the Sync Energy app do?

The Sync Energy app provides a unified platform for managing your home energy setup, including electric vehicle (EV) charging and home energy management systems. It allows users to control their EV charging, utilize excess solar power, and optimize energy usage based on tariffs. Installers can use the app for product setup, account management, and accessing support resources.

What are the key features for home users?

For home users, key features include a single connected solution for EV chargers and home energy management systems, streamlined installation processes, auto solar charging to utilize excess solar power for EV charging, and Tariff Sense for intelligent energy management to optimize usage and reduce bills.

What are the key features for installers?

Installers benefit from effortless setup of Sync Energy products, seamless account and installation management with a detailed history, an installer-centric design for intuitive navigation, enhanced in-app help resources for commissioning, and instant access to support links and guides.

Is the Sync Energy app free to use?

The app is available for free download and use. While the description mentions 'free with in-app purchases' as a monetization model, specific details about what constitutes an in-app purchase are not provided in the text. The core functionality for both home users and installers appears to be accessible without upfront cost.

Which products are compatible with the Sync Energy app?

The Sync Energy app is compatible with Sync Energy branded products such as the Wall Charger 2, the Link EV Charger, and the Flow Home Energy Management System. For BG SyncEV branded products, users should continue to use the Monta app for home user functions, though installers can use the Sync Energy app for installations of both brands.