iCSee Home Reviews: Is It Legit?

iCSee Home
iCSee Home
HANGZHOU JF SOFTWARE CO., LTD.

Customer Experience

Positive experience34.8% of reviews
Neutral9.8% of reviews
Negative experience55.4% of reviews

~ Based on 204 written reviews from the US App Store.

Is iCSee Home Safe?

iCSee Home appears mostly safe based on user ratings. AppsHunter Safety Score for iCSee Home is 83/100.

This assessment is based on 208 user ratings, with an App Store average of 4.2/5.

Safety Analysis

84.1% of ratings point to a safe experience
1.4% of ratings suggest some concerns
14.4% of ratings point to a risky experience

~ Based on 208 App Store ratings for iCSee Home.

Is iCSee Home Legit?

iCSee Home appears to be a legitimate app. AppsHunter Legitimacy Score for iCSee Home is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Love it

I’m preparing for surgery and leaving my cat alone with cat sitter. So far I love the video feature and the feeder works great!

Response from developer

Thank you for your support. Your patronage is the cornerstone of our development and the driving force behind our quality service. We will strive to provide even better and faster service in return. Wishing you a pleasant life ahead!

Good

Improved

Баг с загрузкой

После обновления не загружается вовсе приложение. Колесо загрузки показывает и никакие кнопки больше нельзя нажать. В последнее время через свою сеть вовсе не загружается просмотр кормушки.
Просьба устранить баги и протестировать корректно приложение.
iPhone 16 Rro Max. Версия iOS: 26.5

Response from developer

Получите ваши отзывы и отзывы, подробно опишите проблемы / предложения, с которыми вы столкнулись, и другие отзывы на главную страницу приложения - значок центра обслуживания клиентов в решении О, мы поможем вам решить проблему в первый раз; Желаю вам счастливой жизни.

Dont buy this

This simply just doesnt work.

Response from developer

We have received your feedback and evaluation. In order to improve the user experience and solve after-sales problems in a timely manner, you can feedback the problem to the customer service center on the APP homepage, and we will help you solve the problem as soon as possible; Wishing you a happy life."

Cheio de bugs

O controle de rotação da câmera não está funcionando e tem muitos bug mas a pessoa faz o feedback e o desenvolvedor da uma resposta inútil.

Response from developer

Receber o seu feedback e avaliações, descrever detalhadamente os problemas que você encontrou / sugestões e outros feedback para a página inicial do APP - o ícone do centro de atendimento ao cliente entra para resolver Oh, vamos ajudá-lo a lidar com o problema pela primeira vez; Desejo-lhe uma boa vida."

Не работает

Вообще не подключается
Почему ваше приложение не удаляется с телефона????

Response from developer

Получите ваши отзывы и отзывы, подробно опишите проблемы / предложения, с которыми вы столкнулись, и другие отзывы на главную страницу приложения - значок центра обслуживания клиентов в решении О, мы поможем вам решить проблему в первый раз; Желаю вам счастливой жизни.

Great Product

So far, I’m really liking this product. It’s nice being able to check in and see your pet whenever you want. They can hear you and see you, which I feel gives them a sense of comfort and reassurance. It also gives the owner peace of mind knowing they can check in on their pet at any time.

Response from developer

Thank you for your support. Your patronage is the cornerstone of our development and the driving force behind our quality service. We will strive to provide even better and faster service in return. Wishing you a pleasant life ahead!

Приехала в Китай и перестало работать приложение

Кормушка работала отлично, пока я была в России. Купила для кошки специально на время дальней поездки. Но в Китае только с впн работает.

Response from developer

Получите ваши отзывы и отзывы, чтобы улучшить опыт и своевременно решить послепродажные проблемы, вы можете вернуться к проблеме service.icsee@gmail.com Мы поможем вам решить проблему в первый раз; Желаю вам счастливой жизни.

Awesome App

What a great app for an awesome machine I purchased - problem solver that allows me to watch over my pet and communicate with her while I’m away.

Response from developer

Thank you for your support. Your patronage is the cornerstone of our development and the driving force behind our quality service. We will strive to provide even better and faster service in return. Wishing you a pleasant life ahead!

Erro

Não consigo visualizar as Fotos do registro de movimento, elas aparecem como arquivos corrompidos. Coloquei o cartão de memória mas não consigo visualizar os vídeos salvos, aparece uma mensagem informando que os arquivos estão corrompidos. Já substituí o cartão mas o problema continua.

Response from developer

Receber o seu feedback e avaliações, descrever detalhadamente os problemas que você encontrou / sugestões e outros feedback para a página inicial do APP - o ícone do centro de atendimento ao cliente entra para resolver Oh, vamos ajudá-lo a lidar com o problema pela primeira vez; Desejo-lhe uma boa vida."

Notificações

Não está chegando notificações do app já tem um tempo mesmo pagando pelo serviço

Não funciona

Maior arrependimento, dinheiro gasto ato, mais de 500 reais em câmeras, fora a nuvem que mesmo assim não funciona.

Response from developer

Receber o seu feedback e avaliações, descrever detalhadamente os problemas que você encontrou / sugestões e outros feedback para a página inicial do APP - o ícone do centro de atendimento ao cliente entra para resolver Oh, vamos ajudá-lo a lidar com o problema pela primeira vez; Desejo-lhe uma boa vida.

No help when needed

There is no one to talk to. It says live chat which it isn't they give you a phone number that doesn't work they tell you to go on their website but they don't have it or anything!! Awfu awful customer service!!!

Response from developer

Received your feedback and evaluation. To ensure we provide you with better after-sales service, we recommend providing a detailed description of the after-sales issues to service.icsee@gmail.com. We will promptly assist you in resolving the problem. Wishing you a pleasant life.

Melhor doque a versão antiga

Como faço pra vincular no Google assistente ??

Response from developer

Receber o seu feedback e avaliações, descrever detalhadamente os problemas que você encontrou / sugestões e outros feedback para a página inicial do APP - o ícone do centro de atendimento ao cliente entra para resolver Oh, vamos ajudá-lo a lidar com o problema pela primeira vez; Desejo-lhe uma boa vida.

Goran

Osman

Нет фотографий в сообщениях

В первой половине июля 2026 перестали отображаться фотографии в уведомлениях. Такая же проблема и в iCSee.

Response from developer

К сожалению, вам нужно связаться с онлайн - сервисом приложения, чтобы отправить вам рабочий лист в техническую службу обработки, открыть приложение - мой - центр обслуживания клиентов - Нажмите онлайн - сервис для вас

None comparable

I have Xfinity WiFi. They typically run only on 5 GHz. Not to worry, Xfinity Will allow you to split up your connections onto different WiFi names. I just name them 1, 2, and 3. I set 3 up for 2.4 GHz and connect to it. Try setting the device up. Will not connect. Also has severe Blutooth connection issues. Overall, the coders for the company have no idea what they are doing. It does not work, the device will be returned. Customer support is non existent.
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Response from developer

Sorry, you need to contact the online customer service of the app to submit a work order to the technical service for processing. Open the app, go to "My", then click on "Customer Service Center" and click on "Online Customer Service" to handle it for you

Atualizar o horário

Precisa , atualizar o horário de acordo com o celular

Response from developer

Muito obrigado pelo seu reconhecimento e avaliação. Nós nos esforçaremos por fazer melhor e melhor! Esperamos que vocês possam continuar a nos seguir e apoiar, e nos fornecer mais sugestões e opiniões!

Useless

Absolutely useless. Don’t buy any product which using this apps. 3rd class apps

Erro

Não consigo visualizar as Fotos do registro de movimento, elas aparecem como arquivos corrompidos.

Response from developer

Receber o seu feedback e avaliações, descrever detalhadamente os problemas que você encontrou / sugestões e outros feedback para a página inicial do APP - o ícone do centro de atendimento ao cliente entra para resolver Oh, vamos ajudá-lo a lidar com o problema pela primeira vez; Desejo-lhe uma boa vida."