Tricked
Luckily my bill cap was set low, I had spent my £10 without leaving the airport on arrival. I had to have roaming on to activate my eSIM.
Poor service
Poor service from Help. Pointless chat bot, and live chat is utterly useless. Now thinking of cancelling the service it’s so bad.
Billing scams
Not happy about the bill and I’ve had enough of this network kept getting scams billing scams
The app that isn’t useful
When an app is this bad I know I should leave for an easier customer experience. Cannot find answers to questions. Cannot find out why suddenly I’m being g threatened with the bailiff for £8 I’ve not paid. You will one day become a case study in poor customer service due h to over reliance on tech
AVOID THIS COMPANY, Very Disappointing Experience
Please take 2 minutes to read this before getting a SIM from this company. It might save you from getting trapped and suffering unnecessary financial loss.
I wish there was an option for 0 stars or negative stars because this has been one of the worst experiences I’ve had with a mobile company.
The signal is extremely poor, and I would not recommend this company to anyone. I bought the SIM mainly for a visitor, as I don’t use it regularly. I was on a Pay As You Go plan.
My billing date was the 2nd of each month. I didn’t pay on the 2nd because I assumed that, since I wasn’t using the service, I could simply pay whenever I needed it again and then get 30 days of service from the date I paid.
I paid on the 28th, but they still charged me from the 2nd. What makes this even more frustrating is that they had already completely suspended my calls, texts and internet from the 2nd because I hadn’t paid the bill.
I contacted customer support through their online chat and explained that if they were going to charge me from the 2nd, then at least the service should have remained active from the 2nd. But I was told that this is simply how they operate: they can suspend your service from the 2nd and still charge you from the 2nd.
I have a friend using Three, and with their service, when he makes the payment, he gets 30 days of service from the payment date. Compared to that, this company’s approach feels extremely unreasonable.
Even after I cancelled the SIM, they continued sending me bills. They eventually passed my account details to a debt recovery company over just £10, and this has negatively affected my credit history.
This whole experience has been extremely frustrating and disappointing. Please do your research before taking a SIM from this company, because you may end up paying for a service you cannot even use.
Definitely not recommended.
I wish there was an option for 0 stars or negative stars because this has been one of the worst experiences I’ve had with a mobile company.
The signal is extremely poor, and I would not recommend this company to anyone. I bought the SIM mainly for a visitor, as I don’t use it regularly. I was on a Pay As You Go plan.
My billing date was the 2nd of each month. I didn’t pay on the 2nd because I assumed that, since I wasn’t using the service, I could simply pay whenever I needed it again and then get 30 days of service from the date I paid.
I paid on the 28th, but they still charged me from the 2nd. What makes this even more frustrating is that they had already completely suspended my calls, texts and internet from the 2nd because I hadn’t paid the bill.
I contacted customer support through their online chat and explained that if they were going to charge me from the 2nd, then at least the service should have remained active from the 2nd. But I was told that this is simply how they operate: they can suspend your service from the 2nd and still charge you from the 2nd.
I have a friend using Three, and with their service, when he makes the payment, he gets 30 days of service from the payment date. Compared to that, this company’s approach feels extremely unreasonable.
Even after I cancelled the SIM, they continued sending me bills. They eventually passed my account details to a debt recovery company over just £10, and this has negatively affected my credit history.
This whole experience has been extremely frustrating and disappointing. Please do your research before taking a SIM from this company, because you may end up paying for a service you cannot even use.
Definitely not recommended.
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