Changing plan really unclear
I wanted to change my plan to SIM only at the end of my contract term. The app was pushing me for more expensive upgrades when I just wanted the same data allowances as my old contract - this option was pretty hidden on the app. When I found it it was really unclear on the contract length when I went to change plans and so I had to speak to somebody to be sure that I was only signing up for one month rolling contract. It should be clear if it a a 1 month, 12 month or 24 month contract. The whole process took far longer than it should’ve done.
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Poor
Rip off, don’t use if you’re travelling out of Europe. Used in America and bought an add on which didn’t benefit me at all…. One 3 second call to an my son’s answerphone cost £1.70 total bill £117.00 absolute joke
Poor service
At home in Cumbria I can virtually never get mobile data even though there is four bars and 4G showing on my phone.
Now I’m travelling in Europe, the service was good through partner servers. I entered Montenegro, no text from ID to tell me I would be charged. Next day, 24hrs later after I left Montenegro into Albania, ID texted to say “Welcome to Montenegro” and “welcome to Albania simultaneously, and detailing the charges. This is poor service. I’d never recommend IDMobile, or go with them again.
Now I’m travelling in Europe, the service was good through partner servers. I entered Montenegro, no text from ID to tell me I would be charged. Next day, 24hrs later after I left Montenegro into Albania, ID texted to say “Welcome to Montenegro” and “welcome to Albania simultaneously, and detailing the charges. This is poor service. I’d never recommend IDMobile, or go with them again.
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Great value
Good coverage!
login issue
i still cannot login to this app showing name in database is not found,it’s about to be week and my sim is cannot port.
Customer Service Feedback
ID mobile has the worst customer service. I case them for a week to port my SIM card or improve the network. They did neither of this.
Rip off
Beware going abroad. Landed in Tunisia, had a few messages ping through…. Charged £50. Can’t wait to leave ID the moment I land back in the UK.
Update…. Had a reply from ID mobile… absolute waste of time. ID Mobile - mobile done right 😂. Hilarious. Only gave one star because I have to. Will never recommend these to anyone.
Update…. Had a reply from ID mobile… absolute waste of time. ID Mobile - mobile done right 😂. Hilarious. Only gave one star because I have to. Will never recommend these to anyone.
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Great app and service but…
Great value too, but the 3 network upon which ID sits is really quite poor and patchy, even in central London
Easy
Very easy to follow app and good deals too
Offers
Brilliant
Avoid this company
Unethical and charges extra and mandatory final bill payment
Out of plan charge
Charged for being in Albania when I was in Corfu
Awesome
Great service app is very easy to use
Tricked
Luckily my bill cap was set low, I had spent my £10 without leaving the airport on arrival. I had to have roaming on to activate my eSIM.
Great network
Been with ID mobile for a couple of years great for signal and when you go on holiday doesn’t seem to have an issue with signal and no hidden charges
Fantastic
Great
Tricked
Luckily my bill cap was set low, I had spent my £10 without leaving the airport on arrival. I had to have roaming on to activate my eSIM.
Poor service
Poor service from Help. Pointless chat bot, and live chat is utterly useless. Now thinking of cancelling the service it’s so bad.
Billing scams
Not happy about the bill and I’ve had enough of this network kept getting scams billing scams
The app that isn’t useful
When an app is this bad I know I should leave for an easier customer experience. Cannot find answers to questions. Cannot find out why suddenly I’m being g threatened with the bailiff for £8 I’ve not paid. You will one day become a case study in poor customer service due h to over reliance on tech