Tricked
Luckily my bill cap was set low, I had spent my £10 without leaving the airport on arrival. I had to have roaming on to activate my eSIM.
Poor service
Poor service from Help. Pointless chat bot, and live chat is utterly useless. Now thinking of cancelling the service it’s so bad.
Billing scams
Not happy about the bill and I’ve had enough of this network kept getting scams billing scams
The app that isn’t useful
When an app is this bad I know I should leave for an easier customer experience. Cannot find answers to questions. Cannot find out why suddenly I’m being g threatened with the bailiff for £8 I’ve not paid. You will one day become a case study in poor customer service due h to over reliance on tech
AVOID THIS COMPANY, Very Disappointing Experience
Please take 2 minutes to read this before getting a SIM from this company. It might save you from getting trapped and suffering unnecessary financial loss.
I wish there was an option for 0 stars or negative stars because this has been one of the worst experiences I’ve had with a mobile company.
The signal is extremely poor, and I would not recommend this company to anyone. I bought the SIM mainly for a visitor, as I don’t use it regularly. I was on a Pay As You Go plan.
My billing date was the 2nd of each month. I didn’t pay on the 2nd because I assumed that, since I wasn’t using the service, I could simply pay whenever I needed it again and then get 30 days of service from the date I paid.
I paid on the 28th, but they still charged me from the 2nd. What makes this even more frustrating is that they had already completely suspended my calls, texts and internet from the 2nd because I hadn’t paid the bill.
I contacted customer support through their online chat and explained that if they were going to charge me from the 2nd, then at least the service should have remained active from the 2nd. But I was told that this is simply how they operate: they can suspend your service from the 2nd and still charge you from the 2nd.
I have a friend using Three, and with their service, when he makes the payment, he gets 30 days of service from the payment date. Compared to that, this company’s approach feels extremely unreasonable.
Even after I cancelled the SIM, they continued sending me bills. They eventually passed my account details to a debt recovery company over just £10, and this has negatively affected my credit history.
This whole experience has been extremely frustrating and disappointing. Please do your research before taking a SIM from this company, because you may end up paying for a service you cannot even use.
Definitely not recommended.
I wish there was an option for 0 stars or negative stars because this has been one of the worst experiences I’ve had with a mobile company.
The signal is extremely poor, and I would not recommend this company to anyone. I bought the SIM mainly for a visitor, as I don’t use it regularly. I was on a Pay As You Go plan.
My billing date was the 2nd of each month. I didn’t pay on the 2nd because I assumed that, since I wasn’t using the service, I could simply pay whenever I needed it again and then get 30 days of service from the date I paid.
I paid on the 28th, but they still charged me from the 2nd. What makes this even more frustrating is that they had already completely suspended my calls, texts and internet from the 2nd because I hadn’t paid the bill.
I contacted customer support through their online chat and explained that if they were going to charge me from the 2nd, then at least the service should have remained active from the 2nd. But I was told that this is simply how they operate: they can suspend your service from the 2nd and still charge you from the 2nd.
I have a friend using Three, and with their service, when he makes the payment, he gets 30 days of service from the payment date. Compared to that, this company’s approach feels extremely unreasonable.
Even after I cancelled the SIM, they continued sending me bills. They eventually passed my account details to a debt recovery company over just £10, and this has negatively affected my credit history.
This whole experience has been extremely frustrating and disappointing. Please do your research before taking a SIM from this company, because you may end up paying for a service you cannot even use.
Definitely not recommended.
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Upgrade Request
Requested an upgrade which was not processed leave me with a handset that didn’t work. The service received from ID Mobile staff was poor. Would not recommend using ID Mobile.
Plan upgrade confusion
Recently had to upgrade plan because I was travelling in US, but the process was very confusing and ultimately very expensive. Trying to change my plan back to previous one was also not straight forward or explained properly.
Terrible
I have been sent an iPhone I didn’t order (I ordered a new SIM card) and have been charged for it, then my bill has gone up to reflect the order I didn’t make. This has still not been corrected despite me contacting ID straight away and sending the phone straight back. They even put my husband’s name on the bill for the phone and my husband passed away in 2020.
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Unlimited is limited
Basicaly i have entered new month and unlimited studd like kinutes arent even working
Can’t login
Time to upgrade, but can’t login to the app.
When I add a password I’m told not to use my name or email. I’m not using either of them.
When i try to pay on the browser, the screen gets stuck on check card.
I shall look into leaving if it isn’t possible to resolve this.
When I add a password I’m told not to use my name or email. I’m not using either of them.
When i try to pay on the browser, the screen gets stuck on check card.
I shall look into leaving if it isn’t possible to resolve this.
i can’t make toll free calls
i can’t make toll free calls (customer care calls)
Out of plan bill
I had 3 charges for sms that I could not trace unfortunately iD’s response was just to cap the out of plan charges. No explanation of what or why these charges were made.
EU
It’s too expensive to use ID abroad
SIM card
Oh dear, my SIM card has been blocked. I get a message to enter a PUK code. I can’t get to dorado a human and I can’t make or receive phone calls or texts. Please please help I am an OAP and not too clever with all these electronics.
Hopeless if you want to change your plan
I wanted to upgrade. The idMobile app simply hangs the process. So does the website.
Thus, the supplier of this app does not appear to bother supporting it.
Something worth recalling if you’re tempted to use Currys.
Thus, the supplier of this app does not appear to bother supporting it.
Something worth recalling if you’re tempted to use Currys.
Customer service
Very poor customer service and management/ response to network issues abroad
Love it just one thing
Absolute peak 500 gb per month + free calling texting 50 quid but on the app it doesn’t send you emails for some reason
CALLING WHILE IN CANADA
We were on holiday in Canada for 3 weeks and unable to make any calls. I was unable to increase my cap limit beyond £25. I was unable to speak to anyone at iD mobile. Every time I tried to make a call I was told I had reached my cap limit, even after depositing funds in my account. It was lucky I didn’t have an emergency and had to make an emergency call.
What a terrible service.
What a terrible service.
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Switching from a sim only to a contract
Absolute joke from start to finish wanted to keep my old number realised 3 weeks later that I now had 2 numbers - troubling that I’ve managed to access all my banking accounts accounts on the new phone using the old number - and customer services an absolutely farce and waste of time caused me so much grief - avoid and go elsewhere
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Absolutely love iD Mobile!
⭐⭐⭐⭐⭐
Such a genuinely customer-friendly product. The free roaming/data usage in 50 destinations just like at home is amazing, especially if you travel often. Add data rollover, a super easy-to-use app, and straightforward service, and it’s honestly hard to beat.
It feels like iD Mobile has actually designed its product around what customers want — simple, flexible and great value. I looove iD Mobile and would absolutely recommend it! 💚
Such a genuinely customer-friendly product. The free roaming/data usage in 50 destinations just like at home is amazing, especially if you travel often. Add data rollover, a super easy-to-use app, and straightforward service, and it’s honestly hard to beat.
It feels like iD Mobile has actually designed its product around what customers want — simple, flexible and great value. I looove iD Mobile and would absolutely recommend it! 💚
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