Hopeless if you want to change your plan
I wanted to upgrade. The idMobile app simply hangs the process. So does the website.
Thus, the supplier of this app does not appear to bother supporting it.
Something worth recalling if you’re tempted to use Currys.
Thus, the supplier of this app does not appear to bother supporting it.
Something worth recalling if you’re tempted to use Currys.
Customer service
Very poor customer service and management/ response to network issues abroad
Love it just one thing
Absolute peak 500 gb per month + free calling texting 50 quid but on the app it doesn’t send you emails for some reason
CALLING WHILE IN CANADA
We were on holiday in Canada for 3 weeks and unable to make any calls. I was unable to increase my cap limit beyond £25. I was unable to speak to anyone at iD mobile. Every time I tried to make a call I was told I had reached my cap limit, even after depositing funds in my account. It was lucky I didn’t have an emergency and had to make an emergency call.
What a terrible service.
What a terrible service.
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Switching from a sim only to a contract
Absolute joke from start to finish wanted to keep my old number realised 3 weeks later that I now had 2 numbers - troubling that I’ve managed to access all my banking accounts accounts on the new phone using the old number - and customer services an absolutely farce and waste of time caused me so much grief - avoid and go elsewhere
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Absolutely love iD Mobile!
⭐⭐⭐⭐⭐
Such a genuinely customer-friendly product. The free roaming/data usage in 50 destinations just like at home is amazing, especially if you travel often. Add data rollover, a super easy-to-use app, and straightforward service, and it’s honestly hard to beat.
It feels like iD Mobile has actually designed its product around what customers want — simple, flexible and great value. I looove iD Mobile and would absolutely recommend it! 💚
Such a genuinely customer-friendly product. The free roaming/data usage in 50 destinations just like at home is amazing, especially if you travel often. Add data rollover, a super easy-to-use app, and straightforward service, and it’s honestly hard to beat.
It feels like iD Mobile has actually designed its product around what customers want — simple, flexible and great value. I looove iD Mobile and would absolutely recommend it! 💚
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Cheap price best company
Keep the flow. I love ID mobile. Best prices and coverage
Happy can flex up and down each month feel in control
Able to flex you and down my needs each month and I’m happy with the control the app gives me
Rob west
Can’t get to use my phone in turkey even after buying 2add ons
Not able to speak to anyone
Absolutely not able to speak to anyone when you have an issue other than having to go into store and even then some of the staff don’t have a clue
Poor customer service
Do not think you will ever get a solution to a query you have - takes ages to get through on the advisor chat then they answer you and make you wait another 10 minutes as they’re answering loads of other customers at same time as you so you end up disconnecting - exactly what they want - cannot wait until my contracts are up - would not recommend
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Great
Really great service and the app is so easy to use
Opaque
Charges out of nowhere with no explanation
Good network. Poor service.
Expect to solve your own problems through the community pages which is fine as far as it goes. Live chat links are buried so deep it’s off-putting- just put a link in the app Id.
Not happy with the service
It took .01 payment for unlimited data for £16 and now that option disappeared and it is charging me £18
App not working
Just says authentication failed. No other options
Clunky
Doesn’t work very well yet.
Can’t edit names/add nicknames
Seems fine as an App but I’ve recently added my children and it’s really frustrating that I can’t edit their name/add a nickname when I view all plans. Hopefully this will be updated soon.
Not happy
I just recently joined this network,having left Vodafone.The primary reason was free roaming.However, I did not realise that I have to pay extra for WhatsApp picture sharing.I wished I’d known this from the start,as I would not have joined this network.Will get a smarty or lebara sim and save lots of money.😡
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Poor customer service
Anyone tried contacting Id recently and getting a person to response within an hour - lucky you. Chat bot is useless and a delaying tactic. Waste of time and the AGENTS aren’t very useful either - if you dont make sure you constantly keep online then they cut you off..for another 30 min wait….Rubbish!
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