闪退
最新版本，每次选择快捷回复一点发送就闪退，消息也是红色感叹号未发出状态
一分都不想给
手机端消息提示屏蔽一个设置项都没有，吵死了
体验不错
同类产品很多，用下来这个体验最好，果然网易出品必属精品
七鱼真心推荐啊，界面友好又稳定
七鱼真心推荐啊，界面友好又稳定
解决大问题
配套网页版使用的，虽然功能简单一些，但该有的都有了。
About
This SaaS cloud customer service product uses AI-powered robots to reduce business costs and improve customer satisfaction. It offers a comprehensive solution for customer service efficiency, awareness, and professionalism, integrating with multiple channels and CRM systems.
✓AI-powered customer service robots
✓Multi-channel information access (APP, WeChat)
✓Image and emoji communication support
✓CRM integration
✓Ticket creation for cross-departmental collaboration
✓Data reports and analysis
Show original description
What's New in 网易七鱼
6.18.0
April 13, 2026
同步灰度版本的更新内容
User reviews
Developer apps
FAQ
What is 网易七鱼?
网易七鱼 is a SaaS cloud customer service product developed by NetEase. It aims to reduce enterprise management costs and improve customer satisfaction through its AI-powered customer service robots.
What channels does 网易七鱼 support?
网易七鱼 supports information access from multiple channels, including mobile apps and WeChat. It also allows for communication via images and emojis.
Can 网易七鱼 integrate with other systems?
Yes, the cloud customer service system can be integrated with a company's CRM. It also supports creating tickets in various ways for cross-departmental collaboration and issue tracking.
What kind of data analysis does 网易七鱼 provide?
网易七鱼 provides enterprises with data reports and analysis to help them understand customer service performance and identify areas for improvement.
What is the user sentiment for 网易七鱼?
Based on 239 ratings, 网易七鱼 has an average rating of 2.2 stars, indicating a generally negative user sentiment.
When was 网易七鱼 last updated?
The latest version of 网易七鱼, 6.18.0, was last updated on April 13, 2026.
Is 网易七鱼 available on multiple devices?
网易七鱼 is supported on iPhone, iPad, and iPod, making it accessible across various Apple devices.
Does 网易七鱼 have ads?
No, 网易七鱼 does not contain advertisements.