Decent content but please don’t serve ads to kids
Our kiddo like the content in the app but this is the only app that serves ads to kids, and you need an adult to bypass the ads.
升级账号密码形式登录
开发者你好，我买了四款软件永久包，由于个人原因更改后的手机号又不能用了，现在想了各种办法始终解决不了，希望你能帮我改下，或者升级成账号密码登录的，只用手机号太单一了，如果遇到特殊情况真的很不方便，建议升级
Response from developer
尊敬的洪恩用户您好，洪恩为保护用户账号隐私安全，当前不支持密码设置功能哦，为保护您的账号安全，请您使用验证码登录账号，并不要设置密码哦。手机号不能正常使用，请您提供购买支付凭证，尽快联系“家长中心”—进入“在线客服”咨询，我们协助反馈直至帮您解决问题哦，感谢您的耐心等待，祝您生活愉快！
Fun but kind of scary
Well to dragon looks very weird it gives me nightmares
Math games no longer working English
I am a blind and autistic user from the US and I absolutely love our human apps. They are absolutely amazing apps that have taught me so much including things about COVID-19 like wearing a mask and what doctors wear to protect themselves from Covid. Also learning about what to do in case of emergency which I did no but I needed a reminder, and not to let random people look at parts of my body that I’m not comfortable with. The way that things are explained where it’s explained like he would to any other person, but yet simply and clearly in a way I can understand even if there’s some words, I don’t understand. that message works really well for me. The method of this whole company and their apps works really well for me and I love this learning method! I’ve use the math app before on android, and absolutely loved it! Ever since I got it this time on iOS the math games have not been in English and I wish you were back in English so I could play them again because it’s kind of like playing a computer game or video game. Please put the lessons and games in English again. It would really help out other users like me who this message works really well for in who want to be able to use apps that meet their needs.
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吐槽和建议
本来就是想让宝宝跟着学学加减法的，可是很失望，宝宝看完软件教程后还是不会，因为关卡设计的不好，练习题孩子都是随便蒙的，没有给孩子思考的时间，也没有给引导怎么算出来的，建议一开始的计算可以题目少而精，不要三选一，应该让他们自己写出等于几，否则就是学了个寂寞。还有应该多给孩子讲解和运用凑十法等方法而不是注重游戏的花样。哎还是得老母亲想其他办法教呀
Response from developer
尊敬的洪恩用户您好，非常感谢您对洪恩产品的使用与支持。您提出的宝贵意见对洪恩的成长非常有帮助，我们会整理反馈至开发团队，期待洪恩能为您和宝宝带来更好的体验。
挺不错的软件
孩子用了之后，对于小孩的思维能力有了明显的提升效果。平常下班以后和孩子一起用这个软件学习使用，寓教于乐，孩子也非常喜欢。希望增加更多的板块功能，越来越好。
Response from developer
非常感谢您的赞美，用户的喜爱是我们前进的动力。期待为您提供更好的使用体验！
怎么切换中文版
怎么切换中文版
fraud, takes money
I really liked this app so i bought the 37$ version in the app, it didnt work at all but my money was gone. i was given a number, when i tried calling it, it was in Chinese and i dont speak that language so it didnt help with anything. i even wrote an email and been trying to contact them ever since august 2020 and i wrote a previous preview and it got deleted. i want my money back.
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Response from developer
亲爱的家长您好，感谢您对洪恩拼音拼读的关注，洪恩产品致力于为孩子提供优质的学习体验和服务体验，陪伴孩子快乐成长。您所反馈的缓存课程文件一直提示下载中的问题，我们非常重视，为尽快帮您解决该问题，需要进一步了解您的情况，辛苦您致电客服热线400-888-3337，我们将竭诚帮助您，为您解决遇到的困扰。
Scam
Paid lifetime membership. The app language suddenly changed to Chinese, and there is no way I could change it back to eng. Been emailing and the email kept bounced back. No reply from the developer via the app. This is indeed a scam. Can I make a police report ? Update: useless response. So I have to wait till july. And meanwhile my daughter can’t use the app. Even the Chinese app is also giving me issues. Words are missing! Please give better mode of communication for non- mainland users , how to call your mainland number? If not possible, at least respond to our feedback and email.
Update Jul 2021= I can’t login via Facebook account again suddenly.. stating I do not have the permission to. No one is responding To my complaints. Really disappointed with their services and I really want to report them to the police
Update Jul 2021= I can’t login via Facebook account again suddenly.. stating I do not have the permission to. No one is responding To my complaints. Really disappointed with their services and I really want to report them to the police
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App cannot auto rotate when iPad is turned
Please fix
付费后无法登陆使用
付费后用了两天后续再用就一直无法登陆了，也联系不上客服
请问是在割韭菜吗？😔
请问是在割韭菜吗？😔
L1 foundation is broken
L1从大到小排序有问题
“From big to small” level is broken. It just doesn’t work at all. I’ve opened it on my iPhone and iPad. It’s just this level so far. But my son really enjoys this app and it doesn’t work. I’ve contacted the customer 4 times already. No response. The customer service is useless.
“From big to small” level is broken. It just doesn’t work at all. I’ve opened it on my iPhone and iPad. It’s just this level so far. But my son really enjoys this app and it doesn’t work. I’ve contacted the customer 4 times already. No response. The customer service is useless.
老是登录不了。
已经付了费用。可老是登录不进去。这个软件的登录系统有很大的bug。
The App is very slow
I found the contents are good but the app itself is so slow, every time it takes long time to launch the app and longer than 1 mins to get back to the home page after finish one course. I also found although the app is in English, but some videos are still speaking Chinese.
永久包購買半年後已不能使用
騙子，永久包購買半年後已不能使用了。
Good
Kid likes it
Fraud
Paid for membership, but still unable to use paid features as a member, no refunds .
This App should be removed from App Store.
This App should be removed from App Store.
不可轉到ipad用？
用電話買了，想開ipad學時開不到
晋级不了
游戏卡在了第4关然后就说要先通过前面的知识点。通过了也不给我过。第一次的客服态度很好，让我卸了再装。第二位就直接不理人了。我觉得如果改进这些缺点这个游戏肯定是好的。希望快点解决一下！ 谢谢
语言问题
洪恩数学，上个月底突然无法更换英文教学，只有中文，至今还是不可以选择语言。孩子中文不好，中断学习两周了！
