환불요청
Response from developer
안녕하세요. 불편을 드려 죄송합니다. 결제 및 환불은 Apple에서 직접 관리하고 있어 App Store의 구독 설정 및 Apple 고객지원 통해 환불 요청을 진행해 주세요. 앞으로 원치 않는 결제를 방지하려면 구독도 함께 취소해 주시길 권장드립니다. 감사합니다 💛📚
Te induz ao erro propaganda enganosa
Response from developer
Olá! Lamentamos pela frustração causada. Os testes gratuitos e cobranças são processados diretamente pela Apple, e em alguns casos o sistema pode converter a assinatura imediatamente conforme as condições da App Store. Recomendamos verificar sua assinatura nas configurações do Apple ID e solicitar uma análise de reembolso diretamente pela Apple.
환불처리 부탁드립니다.
Response from developer
안녕하세요. Apple은 사용자에게 평가판 기간이 지나면 청구될 것이라고 항상 경고합니다. 이 정보는 구독 프로세스 중에 사용 가능합니다. 상점 만 환불을 할 수 있으므로 상점 지원 팀에 문의해야합니다.
Sorry just another review for kidori
Reveals her name is Lindsay I mean, you guys saw my review earlier so you know what I’m talking about right either way, I can’t wait to see what’s the best to come with you guys in the future!
Response from developer
That’s a really fun idea 😊 Thanks for sharing this! We’ll pass your suggestion to the team so they can consider it for future updates. We’re always collecting ideas like this to improve the experience and add more fun story moments. And we really appreciate your excitement for what’s coming next - it means a lot 💙
무료 일주일사용하고 구독취소했는데 취소언제될까요!
Response from developer
안녕하십니까, 귀하의 의견에 감사드립니다. 구독 취소는 Apple 계정 설정에서 직접 진행되며, 취소 후에도 현재 결제 기간이 끝날 때까지 이용하실 수 있습니다. 취소 상태 및 종료 날짜는 설정 → Apple ID → 구독에서 확인하실 수 있습니다. 추가로 도움이 필요하시면 언제든지 알려주세요. 💜
tem que pagar
Response from developer
Olá, obrigado pelo seu feedback! Uma enorme equipe de designers e programadores está trabalhando na criação de nossos aplicativos. Infelizmente, há apenas uma maneira de pagar nossos funcionários. Oferecemos para tratar a compra do aplicativo, como para a compra de qualquer outro produto para o desenvolvimento de crianças.💜📚
I was charged AND we do not want IT
Response from developer
Hello, we’re sorry for the confusion; only the user can cancel the subscription directly through their App Store account - please go to your subscriptions in the App Store and select “Cancel” to ensure no further charges occur. 📚
Dreiste Abzocke - Finger weg!
Ich konnte auch nur das Jahresabo kündigen, nicht wie sonst üblich das Probeabo.
Bevor wieder eine überhebliche Antwort des Entwicklers kommt: Ich habe es sofort gekündigt und NICHT zu lange gewartet.
Absolut betrügerische Vorgehensweise.
Response from developer
Hallo. Sie haben Ihre Zustimmung erteilt, als Sie eine kostenlose Testversion ausgewählt haben. Wir weisen im Abonnementmenü darauf hin, dass diese App eine automatische Verlängerung beinhaltet. Um dies zu vermeiden, müssen Sie Ihr Abonnement manuell über Ihre Konto- und Geräteeinstellungen verwalten. Nur das Geschäft kann eine Rückerstattung vornehmen, daher müssen Sie sich an das Support-Team des Geschäfts wenden. 🧩
I was charged AND we do not want IT
We do NOT want a subscription
No option to cancel accidental subscription
Response from developer
All Apple subscriptions can be canceled directly in your Apple ID settings (Subscriptions section). As developers, we don’t control or manage cancellations on Apple’s side. If you need help finding the right settings or have questions, please contact us directly from the app via the Support section. We’ll be happy to assist. ✨
Cobrança
Response from developer
Olá! Lamentamos pelo transtorno. O reembolso é feito diretamente pela App Store após o cancelamento. Você pode solicitar o reembolso acessando a sua conta da Apple e escolhendo a opção “Solicitar reembolso”. Às vezes o processo pode levar alguns dias.📚
Frustrating Error
Response from developer
Hello. We are sorry to hear that you're having issues with the app, however, the sound is working as expected for other users and our testers. Please contact us at feedback@bini.games, and we'll do our best to help you resolve the problem. 📚✨
소리무엇
Response from developer
안녕하세요. 기기에서 무음/방해 금지 모드가 활성화되어 있는지 확인하시고 비활성화해 주세요. 그래도 문제가 해결되지 않으면 지원 섹션을 통해 문의해 주시면 최선을 다해 도와드리겠습니다. 🌞🍀
Frustrating Error
Response from developer
Hello. Thank you for your feedback. Switching in the system settings. Change from "Sound Lock" to "Screen Lock" and back - check. Also try to "press" the sound button inside the app. If after all those actions the problem will not solve, please contact us directly from your app in the “Support” section. We are always ready to help you. 🤍
Not that great good luck with the refund
Response from developer
Hello. We always warn users that they'll be charged after a trial period. This information was available during the subscription process. Refunds, like any other financial matters, are the responsibility of the store where the app was purchased.
Free 7 day trial is a hack
Wows😍
Response from developer
Thank you for this great feedback, but a few stars seem to be missing. Perhaps you faced a problem that we can fix? Caring for your kid and you, Bini Games💜📚🙌
