What We Love
- 👍 Convenient for family accounts
- 👍 Electronic vouchers are convenient
- 👍 Online application for cross-provincial medical treatment
- 👍 Good user interface (mentioned once)
- 👍 Improved over time (mentioned once)
Room to Improve
- 🐛 Registration issues (phone number, ID)
- 🐛 Frequent and mandatory face recognition
- 🐛 Poor user experience and design
- 🐛 App crashes and freezes
- 🐛 Difficult to use for elderly and children
- 🐛 Inconsistent functionality
- 🐛 High demand for personal information
- 🐛 Unclear error messages
- 🐛 Outdated interface
- 🐛 Inability to use with certain phone numbers (e.g., family sub-cards)
- 🐛 Lack of customer support
- 🐛 Mandatory app updates
- 🐛 Location permission requests
- 🐛 Inability to paste into fields
- 🐛 Inability to use with certain IDs (e.g., Hong Kong, Macau, Taiwan resident permits)
- 🐛 Inconvenient password reset process
- 🐛 Medical insurance not usable at hospitals
- 🐛 QR codes not supported at pharmacies
- 🐛 Login issues after updates
- 🐛 App is slow and laggy
- 🐛 Inability to add family members on iOS (mentioned once)
- 🐛 Security concerns with phone number registration
- 🐛 Inability to use with number portability phones (no SMS verification)
- 🐛 App not automatically logging out
