Inaccessible health services, totally unacceptable, and illegal.
Hebrew-Only in 2026 — Violates Ministry of Health Directive
This app has zero English support. No language toggle, no settings option, nothing. This isn’t just poor UX — it’s a regulatory violation.
Ministry of Health Director General’s Circular 7/11 (effective February 2013) explicitly requires HMO websites and digital services to be accessible in Hebrew, Arabic, Russian, and English. The Patient’s Rights Law (1996) requires that medical information be provided “in a language that is close and understandable to the patient,” reinforced by a 2014 amendment addressing patients who have difficulty understanding Hebrew.
Maccabi’s response? Use Google Translate. For medical information. They even put a disclaimer on their website saying they take no responsibility for translation accuracy. That’s not accessibility — that’s liability shifting.
Maccabi claims WCAG 2.0 AA compliance on their website. That standard covers screen readers and color contrast — it says absolutely nothing about providing multilingual content. Claiming AA compliance while delivering a Hebrew-only app to a country with hundreds of thousands of English, Russian, and Arabic speakers is misleading at best.
Post-2024 immigration from English-speaking countries hit a 30-year high. Maccabi markets itself as having a high percentage of Anglo staff and patients. Yet the app those patients actually need to use daily — booking appointments, viewing test results, communicating with doctors — remains locked behind a language wall with no accommodation.
One star until there’s full compliance the law as it pertains languageq. Not Google Translate. An actual interface.
This app has zero English support. No language toggle, no settings option, nothing. This isn’t just poor UX — it’s a regulatory violation.
Ministry of Health Director General’s Circular 7/11 (effective February 2013) explicitly requires HMO websites and digital services to be accessible in Hebrew, Arabic, Russian, and English. The Patient’s Rights Law (1996) requires that medical information be provided “in a language that is close and understandable to the patient,” reinforced by a 2014 amendment addressing patients who have difficulty understanding Hebrew.
Maccabi’s response? Use Google Translate. For medical information. They even put a disclaimer on their website saying they take no responsibility for translation accuracy. That’s not accessibility — that’s liability shifting.
Maccabi claims WCAG 2.0 AA compliance on their website. That standard covers screen readers and color contrast — it says absolutely nothing about providing multilingual content. Claiming AA compliance while delivering a Hebrew-only app to a country with hundreds of thousands of English, Russian, and Arabic speakers is misleading at best.
Post-2024 immigration from English-speaking countries hit a 30-year high. Maccabi markets itself as having a high percentage of Anglo staff and patients. Yet the app those patients actually need to use daily — booking appointments, viewing test results, communicating with doctors — remains locked behind a language wall with no accommodation.
One star until there’s full compliance the law as it pertains languageq. Not Google Translate. An actual interface.
Show more
הפסיקה לעבוד
עדכון התוכנה ניתק את היכולת להכנס לאפליקציה עם FaceID
No English is a threat to health
After 3 years with so much of my health information only available online in Hebrew, I find that both my quality of care and health are deteriorating. Potential olim from the English-speaking countries should consider the consequences to their health if they are not Hebrew-fluent.
הפקת קבצי pdf מבדיקות מעבדה לא עובדת
בגרסה האחרונה הפקת קבצי pdf מבדיקות מעבדה לא עובדת והאמת שזה די מעצבן.
No English!!
Why is this website inaccessible to elderly people who do not navigate easily in Hebrew. An English version is really needed but you have known that for a long time!
