Inaccessible health services, totally unacceptable, and illegal.
Hebrew-Only in 2026 — Violates Ministry of Health Directive
This app has zero English support. No language toggle, no settings option, nothing. This isn’t just poor UX — it’s a regulatory violation.
Ministry of Health Director General’s Circular 7/11 (effective February 2013) explicitly requires HMO websites and digital services to be accessible in Hebrew, Arabic, Russian, and English. The Patient’s Rights Law (1996) requires that medical information be provided “in a language that is close and understandable to the patient,” reinforced by a 2014 amendment addressing patients who have difficulty understanding Hebrew.
Maccabi’s response? Use Google Translate. For medical information. They even put a disclaimer on their website saying they take no responsibility for translation accuracy. That’s not accessibility — that’s liability shifting.
Maccabi claims WCAG 2.0 AA compliance on their website. That standard covers screen readers and color contrast — it says absolutely nothing about providing multilingual content. Claiming AA compliance while delivering a Hebrew-only app to a country with hundreds of thousands of English, Russian, and Arabic speakers is misleading at best.
Post-2024 immigration from English-speaking countries hit a 30-year high. Maccabi markets itself as having a high percentage of Anglo staff and patients. Yet the app those patients actually need to use daily — booking appointments, viewing test results, communicating with doctors — remains locked behind a language wall with no accommodation.
One star until there’s full compliance the law as it pertains languageq. Not Google Translate. An actual interface.
This app has zero English support. No language toggle, no settings option, nothing. This isn’t just poor UX — it’s a regulatory violation.
Ministry of Health Director General’s Circular 7/11 (effective February 2013) explicitly requires HMO websites and digital services to be accessible in Hebrew, Arabic, Russian, and English. The Patient’s Rights Law (1996) requires that medical information be provided “in a language that is close and understandable to the patient,” reinforced by a 2014 amendment addressing patients who have difficulty understanding Hebrew.
Maccabi’s response? Use Google Translate. For medical information. They even put a disclaimer on their website saying they take no responsibility for translation accuracy. That’s not accessibility — that’s liability shifting.
Maccabi claims WCAG 2.0 AA compliance on their website. That standard covers screen readers and color contrast — it says absolutely nothing about providing multilingual content. Claiming AA compliance while delivering a Hebrew-only app to a country with hundreds of thousands of English, Russian, and Arabic speakers is misleading at best.
Post-2024 immigration from English-speaking countries hit a 30-year high. Maccabi markets itself as having a high percentage of Anglo staff and patients. Yet the app those patients actually need to use daily — booking appointments, viewing test results, communicating with doctors — remains locked behind a language wall with no accommodation.
One star until there’s full compliance the law as it pertains languageq. Not Google Translate. An actual interface.
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הפסיקה לעבוד
עדכון התוכנה ניתק את היכולת להכנס לאפליקציה עם FaceID
No English is a threat to health
After 3 years with so much of my health information only available online in Hebrew, I find that both my quality of care and health are deteriorating. Potential olim from the English-speaking countries should consider the consequences to their health if they are not Hebrew-fluent.
הפקת קבצי pdf מבדיקות מעבדה לא עובדת
בגרסה האחרונה הפקת קבצי pdf מבדיקות מעבדה לא עובדת והאמת שזה די מעצבן.
No English!!
Why is this website inaccessible to elderly people who do not navigate easily in Hebrew. An English version is really needed but you have known that for a long time!
Please, make the application in English!
English
English is necessary
I don't understand why there's no English. It would take me years to learn enough Hebrew to read tests and results, etc. with a huge amount of English speakers, all of us trying to learn Hebrew I don't understand why we can't have an English interface
Why isn’t there English?
As one of the leading healthcare providers in Israel, Maccabi should be setting the standard for accessibility and inclusivity. It’s shocking that in 2025, a country known for its high-tech leadership still offers no proper English version of its app or website.
Thousands of olim (immigrants) rely on your services, many of whom have not yet learned Hebrew — and some are elderly or vulnerable. Navigating medical needs without language access is not just difficult — it’s a serious barrier to care.
This is not a minor oversight. It sends a clear message: that Maccabi is not prioritizing the people it claims to serve. If you’re committed to supporting all Israelis — including new immigrants — this must be corrected immediately.
It is unacceptable that a health service so essential to the public is not accessible in one of the most widely spoken and understood international languages. English access is a basic requirement, not a luxury.
Please address this with the urgency and seriousness it deserves.
Thousands of olim (immigrants) rely on your services, many of whom have not yet learned Hebrew — and some are elderly or vulnerable. Navigating medical needs without language access is not just difficult — it’s a serious barrier to care.
This is not a minor oversight. It sends a clear message: that Maccabi is not prioritizing the people it claims to serve. If you’re committed to supporting all Israelis — including new immigrants — this must be corrected immediately.
It is unacceptable that a health service so essential to the public is not accessible in one of the most widely spoken and understood international languages. English access is a basic requirement, not a luxury.
Please address this with the urgency and seriousness it deserves.
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Troubleshooting
No troubleshooting!
poor data quality/updates
data is missing constantly , prescriptions , references , doctor visits. app just won’t sync. i keep going back to the web portal.
Hard to use
Not easy to make appointments- easier to call and make appointments and also it’s logging out too quick sometimes in the middle of me doing something….
Language
I need all correspondence and phone calls in English
מחלקת הדיגיטל של מכבי חייבת לעבור שינוי מלא מהיסוד
כשנכנסים לאפליקציה מקבלים הודעה שצריך לעדכן אותה. כשלוחצים על אני רוצה לעדכן עכשיו אין שום גירסא חדשה שזמינה להורדה. בפועל לא ניתן להשתמש באפליקציה יותר!
גם כשהאפליקציה עבדה - הרמה המקצועית של כל מחלקת הדיגיטל במכבי נמוכה ביותר. התמיכה הטכנית לא קיימת, באגים מדווחים לא נפתרים במשך חודשים, נציגים ״רובוטיים״ שלא פותרים כלום. בושה וחרפה שלקופת חולים הכי גדולה במדינה יש אפליקציה כל כך נוראית ורמה כל כך נמוכה בשירותים דיגיטלים. ולראיה גם כל הביקורות האחרות כאן.
גם כשהאפליקציה עבדה - הרמה המקצועית של כל מחלקת הדיגיטל במכבי נמוכה ביותר. התמיכה הטכנית לא קיימת, באגים מדווחים לא נפתרים במשך חודשים, נציגים ״רובוטיים״ שלא פותרים כלום. בושה וחרפה שלקופת חולים הכי גדולה במדינה יש אפליקציה כל כך נוראית ורמה כל כך נמוכה בשירותים דיגיטלים. ולראיה גם כל הביקורות האחרות כאן.
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Doesn’t work
When I try to sign it is just says “authentication failed.” I can log in with the same credentials on my computer. I’ve deleted and reinstalled the app multiple times to no avail. Useless.
UN LABYRINTHE SANS SORTIE
Impossible de réserver une rendez-vous avec un médecine je suis malade depuis 2 ans j’ai toujours pas réussi à me soigner
Terrible App
This is an app that is very important for members if maccabi. Unfortunately IT DOESNT WORK!!!
Stupid design, the customer service are idiots
I spent 10mins on the phone just to speak to customer service who told me that dentistry appointments are in another app/service. I explained to her that from the perspective of a customer (especially one who has waited for service), this makes little sense. She then proceeded to tell me that my perspective is dumb…. Lovely…
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יש שגיאות באפליקציה ולא מראה את תוצאות הבדיקות האחרונות
יש שגיאה באפליקציה כבר הרבה זמן ולא מראה את תוצאות הבדיקות האחרונות
שפות ?!
איך אפשר לפחות להתעלם מאנגלית במדינה שבה אנו באים מכל רחבי העולם? אז תתרגם!
No language options
Although I am learning Hebrew, it is a slow learning process for me and there is just no way I can navigate this app. Even when I put it into Google Chrome it won't translate. So for me the app is useless as I know it is for many other other English speakers that have not yet mastered the language
