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海尔智家

海尔智家

海尔智能家居体验交互平台

11K ratings
66 reviews
With Ads
🔧 Utilities
🌟 Lifestyle
Free
With Ads

Details

  • Released
  • Updated
  • June 9, 2015
  • September 18, 2026

Features

Developer

haier
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海尔智家 screenshot #1 for iPhone
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海尔智家 screenshot #5 for iPhone
海尔智家 screenshot #6 for iPhone
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About

This app serves as a central hub for managing all smart home appliances from Haier Group brands. It enables seamless connectivity, scene-based control, and access to comprehensive home appliance services and shopping.

✓Connect and control Haier smart appliances
✓Create personalized smart home scenes
✓Access appliance purchase and service information
✓Shop for Haier appliances and ecosystem products
✓Exclusive member benefits and activities
Show original description

What users say

Summarized from real user reviews of 海尔智家. Based on 11K reviews and a 3.4/5 average, it highlights the 10 positives and 34 negatives reviewers mention most about this Lifestyle app.

Positive things

  • 👍Convenient remote control of appliances
  • 👍Good product quality (Haier appliances)
  • 👍User-friendly interface (some users)
  • 👍Useful for managing Haier smart home devices
  • 👍Good for smart home design planning
  • 👍Simplifies appliance control without remotes
  • 👍Practical home assistant
  • 👍Improved usability over time (some users)
  • 👍Clean and clear interface (some users)
  • 👍Humanized and intelligent program design (some users)

Negative things

  • 🐛App is slow and always loading
  • 🐛Frequent crashes and unresponsiveness
  • 🐛Not supporting English language
  • 🐛App is cluttered with ads
  • 🐛Poor user experience
  • 🐛Forced location permissions
  • 🐛Unstable network connection
  • 🐛App is bloated and takes up too much space
  • 🐛Updates often break functionality
  • 🐛Difficult to use without Chinese language
  • 🐛Inconsistent performance across devices (iOS vs Android)
  • 🐛Features are removed or阉割ed after updates
  • 🐛App is described as 'garbage' or 'trash'
  • 🐛Difficult to find device manuals
  • 🐛Overly complex and feature-rich
  • 🐛Poor optimization for iPad
  • 🐛Updates cause devices to disconnect
  • 🐛App is not intuitive or user-friendly
  • 🐛Developers ignore user habits
  • 🐛Lack of basic features like timers
  • 🐛App is more like a social platform than a control app
  • 🐛Slow startup times
  • 🐛Devices disappear after adding them
  • 🐛Forced transfers to new apps
  • 🐛Privacy concerns (reading personal data)
  • 🐛Inability to connect to open Wi-Fi networks
  • 🐛Poor development quality, like a 'small workshop'
  • 🐛Multiple apps for the same hardware
  • 🐛Not well-adapted for iPad
  • 🐛App is too large in size
  • 🐛Constant prompts to update that don't work
  • 🐛App is described as '智残' (intellectually disabled)
  • 🐛Misleading product descriptions
  • 🐛Remote unlock advertised but not true functionality
See all reviews

What's New in 海尔智家

11.0.0

September 18, 2026

1.全新换肤功能上线，多款主题随心切换； 2.已知问题的修复和优化。

User reviews

Most RecentHighest RatedLowest Rated

Please add the English language and Egypt country

The problem is not supporting the English language and my number is Egyptian so the app can’t sign in or login so what can I do?
Mostafa Bin AymanMostafa Bin Ayman

智残的App

非常粗糙原始的App！ 被误导的产品描述骗了， 而买了海尔“智能门锁”。App基本只有2个有用功能： 开关门记录， 以及产生临时开门密码。 远程产生临时开门密码被吹嘘成 “远程开锁 ”。绝大部分设置操作是必须在“智能门锁”上操作。
J. Ian HaanJ. Ian Haan

Response from developer

智能门锁作为家庭安全的重要设备，大多数操作需在门锁本地完成，以确保安全性。远程开锁属于应急功能，使用时需确保有家人或用户在门锁旁配合操作（例如，家人按门铃后，在app弹窗提示的1分钟内点击开锁）。感谢您选择我们的产品，使用中如有任何疑问，欢迎随时联系我们，我们将及时为您提供帮助！

Super slow and always loading

Roomba map takes forever to load
richahaharichahaha

What a shame

Really? Your app is not in English? With all of your customers what if they don’t have a Chinese number or literally DON’T READ CHINESE !!!
Abi’Abi’

更新后根本用不了

还不如不更新呢
雪茄烟头雪茄烟头

Response from developer

您好，非常抱歉给您添麻烦了，小海向您真诚道歉，目前APP已于7月3日凌晨0点08分全面恢复运行，请您查看使用。感谢您的支持与包容。

See 61 more reviews

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User experience

🐞

Reported Bugs

24 issues

App crashes frequently

Bug

App becomes unusable after updates

Bug

Devices disconnect after updates

Bug

App is slow and constantly loading

Bug

Saved schedules are not saved

Bug

Devices disappear from the app

Bug

Login issues and inability to log in

Bug

App prompts for updates that fail

Bug

Water heater loses WiFi connection after update

Bug

App is unresponsive or freezes

Bug

Cannot stop music playback with voice commands

Bug

App crashes on startup

Bug

Washing machine program errors and incorrect model recognition

Bug

Automatic login loop

Bug

App does not display correct device model or features

Bug

Push notification badge count increases continuously

Bug

App closes immediately on opening

Bug

Constant update prompts that don't work

Bug

Remote control function is not working

Bug

App not connecting on iOS

Bug

App not saving timer settings

Bug

App not showing device status

Bug

App not responding to device clicks

Bug

App not loading options

Bug
✨

Requested Features

14 requests

Add English language support

Feature

Add Egypt country support for phone numbers

Feature

More integration with other smart home platforms (e.g., Xiaomi, Apple, Google Home)

Feature

Add support for more appliance types

Feature

Improve remote control convenience (e.g., widgets)

Feature

One-click to clear unread message notifications

Feature

Allow users to connect to Wi-Fi networks without passwords

Feature

Add a 'clear cache' option

Feature

More intuitive and less cluttered interface

Feature

Better iPad optimization

Feature

Add a timer reminder for fabric softener in washing machines

Feature

Allow users to control devices without granting excessive permissions

Feature

Improve app performance and reduce loading times

Feature

Add advanced analytics

Feature

FAQ

What does the Haier Smart Home app do?

The Haier Smart Home app is a comprehensive platform for managing Haier Group's smart home appliances. It allows users to discover, connect, and control various smart devices, enabling interconnectedness and scene-based automation for a smarter living experience.

What are the key features of the Haier Smart Home app?

Key features include device interconnection and quick control of Haier smart appliances, the creation of personalized smart scenes, direct access to home appliance services like purchase, installation, maintenance, and repair, and a dedicated shopping mall for Haier products and ecosystem items.

Is the Haier Smart Home app free to use?

The app itself is free to download and use. While the description mentions in-app purchases, it's likely referring to the purchasing of appliances and related products through the integrated shopping mall, rather than direct in-app purchase mechanics for app features.

What kind of services are available through the app?

The app provides a full range of services for your home appliances, including purchasing, delivery and installation, maintenance, and repair. You can also easily check the progress of maintenance and repair services, as well as view purchase and warranty information for your appliances.

Who is the target audience for this app?

This app is designed for users who own or are interested in Haier smart home appliances. It aims to provide a convenient and integrated experience for managing their devices, accessing services, and shopping for new products, ultimately helping them achieve a high-quality smart living experience.