No longer works
This app stopped working so called Ideal boilers to be told ‘as we no longer manufacture the Touch thermostat, we can’t help you’. Not exactly ‘Ideal’!
Could be really good but …
This app could be great but unfortunately it keeps signing me out of, therefore in gps mode sometimes the heating stays on when I leave the house !
Do not buy one of these boilers
Useless never connects, logs you out, server always go down therefore your left with no heating terrible terrible app and boiler😡😡😡
Update
This really needs an update, always logging me out of my account. Functions need to be made smoother.
The fact it has not been updated in 4 years says it all for a big organisation like Ideal surprised more finances have not been allocated to improving this product.
The fact it has not been updated in 4 years says it all for a big organisation like Ideal surprised more finances have not been allocated to improving this product.
Rubbish App
I have been in Technology all my working life and have never seen an application so poor .
As usual as soon as the clocks go back or forward , you can guarantee that someone has not taken this into account and the server fails .. Probably won’t be fixed until Tuesday.
Full of bugs and hasn’t been enhanced for years .. I hope Ideal are not paying their App support company to much money !!
As usual as soon as the clocks go back or forward , you can guarantee that someone has not taken this into account and the server fails .. Probably won’t be fixed until Tuesday.
Full of bugs and hasn’t been enhanced for years .. I hope Ideal are not paying their App support company to much money !!
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UPDATE THE APP
This app needs an update to solve the bugs, forgetting about customers because you have a more expensive “smarter” solution isn’t good customer service. 0 stars rating
Does not work
This app really needs an update. Whatever time or temperature you set it at on the app, it just changes it to what it feels like moments later. You would think they would update it with the amount you pay for the product. Pretty poor service from ideal.
Waste of time!
Absolutely rubbish, doesn’t do what you ask it to do, very rarely stays connected!!
Crap app that’s what it should be called!!
Never works, always a problem. Wish I had the Worcester boiler now!!!!!
Doesn’t Work
Regret asking for a smart device when fitting replacement boiler. This is terrible. When I want to use the app it never remembers password so I have to type it in (and remember what I set it to) so rather than a simple few clicks to update settings it takes a lot on more effort. Often changes made in the app never make it to the boiler so you end up using the battery hungry room stat instead. Few updates for the app make me think fixes are not coming anytime soon. I’m also not sure how easy it would be to replace this with an alternative controller due to the way it integrates with the boiler. This should be avoided.
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Crap
I can’t even give this 1 star. It never works always offline. I’m previous home I had nest. Nest was 100%. Don’t know why I was told by boiler installer that this was fantastic ideal you are crap. Please Don’t buy one go to nest.
This app is total rubbish!!
I have had this app around 18 months now. It has been not working more than working. It has now been ‘off’ for 2 days now saying ‘we are currently experiencing difficulties communicating with our servers’. This is what it always says.
It’s about time you got this problem resolved!!
My ideal boiler is great but why this company promote this app I can’t imagine.
I think it’s time to find another app to work with my boiler.
It’s about time you got this problem resolved!!
My ideal boiler is great but why this company promote this app I can’t imagine.
I think it’s time to find another app to work with my boiler.
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Dave
The app worked fine for 1 year controlling the boiler and then it did not pass any commands to the boiler and shows a different temp to the thermostat, have reset several times , no help from ideal , can’t recommend would get a nest .
This is Cr-app!
Doesn’t work how it’s supposed to. Eg if I want to put the hearing on for a period of time using the manual function, I am asked to set the timer, which I do then it just turns the heating on permanently and often to a temperature I didn’t select or want. Also the app lives in an alternate reality to the WiFi thermostat. Boiler is decent - tech is crap!!!! SORT IT OUT Ideal!
Wish I’d read these reviews before listening to my plumber- would have gone for a different system
Wish I’d read these reviews before listening to my plumber- would have gone for a different system
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Wouldn’t even give it one star
This only gets one star as I need to rate it to make a review
The whole system is beyond poor, you tell the hearing to do something in the app and it does whatever it feels like doing, there is no rhyme or reason to it either. To give you an example I set the app to turn heating on temporarily, and it sets the heating to a temp you don’t want then reverts to auto on its own accord, then today found it had set the heating to auto at 19C for no reason, but only showed on the app not the thermostat!
I’ve spoken to ideal for 6 months now and all I get back is “this is with R&D”, which has so far done zero to resolve this, every time you speak to them they say “I’ve never seen this before” but look around on the net and I’m not alone. They need to get their act together and sort this or pull it from the market
I can honestly say the boiler is fine but the remote system called touch connect is one to absolutely AVOID AVOID AVOID as they don’t seem to care it doesn’t work and are not looking like they will do anything to resolve it
The whole system is beyond poor, you tell the hearing to do something in the app and it does whatever it feels like doing, there is no rhyme or reason to it either. To give you an example I set the app to turn heating on temporarily, and it sets the heating to a temp you don’t want then reverts to auto on its own accord, then today found it had set the heating to auto at 19C for no reason, but only showed on the app not the thermostat!
I’ve spoken to ideal for 6 months now and all I get back is “this is with R&D”, which has so far done zero to resolve this, every time you speak to them they say “I’ve never seen this before” but look around on the net and I’m not alone. They need to get their act together and sort this or pull it from the market
I can honestly say the boiler is fine but the remote system called touch connect is one to absolutely AVOID AVOID AVOID as they don’t seem to care it doesn’t work and are not looking like they will do anything to resolve it
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It’s fab (sometimes!)
This is a great app that allows you to control the heating from your phone. I turn the heating up before I leave work.
It did have a funny 5 minutes when the app and the room thermostat wouldn’t synch. All it took was a phone call to the Helpdesk 01482 498663 and all sorted 😊
It did have a funny 5 minutes when the app and the room thermostat wouldn’t synch. All it took was a phone call to the Helpdesk 01482 498663 and all sorted 😊
All good
I initially had a problem setting up the touch connect app, this was easily resolved with a call to the service desk who reset the gateway while I waited, now all works perfectly and is user friendly.
Not good ☹️
Works sometimes and not others, very glitchy app with glitchy control. Very expensive for something that doesn’t work very well.
Not working and poor customer support
Avoid if you can. Unable to get the app to complete its set up with the gateway device. Phoned ideal and the told us to turn off the boiler and remove batteries from the thermostat. Unfortunately it didn’t work. Contacted them again another day asking for help and they asked if my warranty registered. After running through the details she said yes you’re registered, I will get someone to ring you back the same day to help you. No calls back! Hopeless customer help line, paid so much for it and not able to use it. Drayton was much better
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Terrible
Had the new boiler for a few months now and the app worked great. Recently the heating has started to turn itself off so when i come home the house is freezing. Defeating the object if having the geographical setting switched on. Also the app and thermostat have stopped working together and any changes i make on the thermostat dont show on my app. The app temperature doesn’t bare a resemblance to the thermostat either. Not a very reliable system. I should of gone with Hive.
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