Pathetic Customer Care Experience
Pathetic customer care experience. This was my first time dealing with IDFC FIRST Bank. I applied for a FASTag, and while the application process was smooth, the shipment experience has been a complete headache.
I received an AWB number via SMS, but when I tracked it, the status showed “Rejected AWB Inscanned” for three straight days. I contacted IDFC FASTag customer care, and the executive checked the details and saw the same issue herself. However, when I asked her to raise a complaint, she refused and told me I had to wait seven working days before they could take any complaint.
What kind of customer care is this? The executive could clearly see that there was already an issue with the shipment, yet instead of helping or escalating it, I was told to suffer for seven days and only then could a complaint be filed. On top of that, I was expected to contact the logistics partner myself to find out what was wrong.
A bitter first experience with IDFC. I would not recommend IDFC FASTag because of such pathetic customer support.
I received an AWB number via SMS, but when I tracked it, the status showed “Rejected AWB Inscanned” for three straight days. I contacted IDFC FASTag customer care, and the executive checked the details and saw the same issue herself. However, when I asked her to raise a complaint, she refused and told me I had to wait seven working days before they could take any complaint.
What kind of customer care is this? The executive could clearly see that there was already an issue with the shipment, yet instead of helping or escalating it, I was told to suffer for seven days and only then could a complaint be filed. On top of that, I was expected to contact the logistics partner myself to find out what was wrong.
A bitter first experience with IDFC. I would not recommend IDFC FASTag because of such pathetic customer support.
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Response from developer
We are keen to help you! It’d be great if you could call us at 1800-266-9970 or mail us at customer.service@idfcfirstbank.com mentioning your registered mobile number and vehicle registration number for us to assist you better. Thank you!
False Toll Deduction and Worst Customer Support
I had one of the worst experiences with IDFC FIRST Bank FASTag. My vehicle was parked outside my house, yet toll was deducted twice from my FASTag account (₹665 + ₹45). This is a serious system failure.
When I reported the issue through email, instead of investigating the incorrect toll deduction, the support team kept asking for unnecessary documents like front and rear photos of the vehicle, RC copy, and other details. Customers should not have to prove their innocence for a mistake made by your system.
Wrong toll deductions and poor customer support have completely destroyed my trust in this FASTag service. I would never recommend IDFC FIRST FASTag to anyone until they improve their system and customer grievance process.
When I reported the issue through email, instead of investigating the incorrect toll deduction, the support team kept asking for unnecessary documents like front and rear photos of the vehicle, RC copy, and other details. Customers should not have to prove their innocence for a mistake made by your system.
Wrong toll deductions and poor customer support have completely destroyed my trust in this FASTag service. I would never recommend IDFC FIRST FASTag to anyone until they improve their system and customer grievance process.
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Response from developer
We are keen to help you! It’d be great if you could call us at 1800-266-9970 or mail us at customer.service@idfcfirstbank.com mentioning your registered mobile number and vehicle registration number for us to assist you better. Thank you!
Dont by idfc fast tag
There isno support from this bank when you sale your car, the game start now , they dont give any suport from their local branch, today i am at patan, gujarat branch i just want to close my fast tag because there is some issue when i am doing online by my self , may be i did mustake or some system error , so i visited here in41 degre temp . but in they even just said we dont have rights, my que is if your desk how may help you not doing there job . Then it was there ? Is for only legal compliance purpose ? Bcoz if i want buy fast tag then they agresivly jump and help wothout any rights? So if not usefull then remove it and save the cost, by the way that lady is not a helping employee?? At least she can guide. And dear all fast tagbuyer dont bh fast tag when you want to close your fast tag they only send otp otp and otp no closing support system by them .
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Response from developer
We are keen to help you! It’d be great if you could email us at customer.service@idfcfirstbank.com for us to assist you better. Thank you!
I have been facing the issue from months. Please resolve it
Access Denied: Remote
Access Detected
We've detected that you're trying to log in using a remote access application. For security reasons, access from remote desktop or screen-sharing apps is not allowed.
Please log in from a direct device and try again.
Access Detected
We've detected that you're trying to log in using a remote access application. For security reasons, access from remote desktop or screen-sharing apps is not allowed.
Please log in from a direct device and try again.
Response from developer
We have enabled this to ensure security and also to ensure customers do not get defrauded due to lapses from such screen sharing apps. Requesting temporary removal of such apps before logging into IDFC app.
very very worst service
.. On March 31 and April 1, 2025, an excessive amount was deducted from my tag for Toll Charge and I have filed a complaint with you regarding this. The excess amount will not be refunded and today, May 3, 2025, the same excess amount is being deducted. My vehicle number is KA 02 AJ 5999 Toyota Innova. We are suffering from this low level and very very bad service from your (IDFC fastag). We have never seen such bad service from any other fastag. Keeping this in mind, I request you to resolve our problem and refund our money immediately.
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Response from developer
We are keen to help you! It’d be great if you could call us at 1800-266-9970 or mail us at customer.service@idfcfirstbank.com mentioning your registered mobile number and vehicle registration number for us to assist you better. Thank you!
Super service by IDFC
I had airtel and icici banks Fastag. Even if I have balance in my Fastag it was showing me hell in toll telling that balance is not there.
Once I switched to idfc the experience is seamless . Getting notifications on proper time and balance getting updated. Passing tolls hassle free now . Thank you IDFC bank
Once I switched to idfc the experience is seamless . Getting notifications on proper time and balance getting updated. Passing tolls hassle free now . Thank you IDFC bank
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Response from developer
Thank you so much for the perfect 5-star rating. We are delighted to hear that our App is helpful to you.
Separate Vehicles on separate apps
I have 2 vehicles logged in. Obviously 2 separate people use 2 vehicles. So I need the app to show one vehicle on one device and another on another device. This app doesn't allow that. It shows both vehicles on same device at a time. Only one device can have data of vehicles. It's ridiculous.
Response from developer
We are keen to help you! It’d be great if you could call us at 1800-266-9970 or mail us at customer.service@idfcfirstbank.com mentioning your registered mobile number and vehicle registration number for us to assist you better. Thank you!
Very bad user experience
I have very bad experience with this app, I bought a new car and initially fasttag was issued with chasis number, after some time I got the message about updating vehicle number, I tried doing that multiple time from the app but it was not working at all, at the end I tried to close the fasttag but it was not working as well, even their helpline number is not helpful. I’m stuck with this app and fasttag now.. so frustrating
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Worst app ever seen so far
Looks like this company hired freshers from third degree college that built this app. This app barely works. If you are logged in into app and try to tap on any button like update vehicle number then it will take you on browser and there it will ask you to login again and will tell you that you are logged in on another device 🙃 and will tell you that you will be signed out if you continue 😩 what the hell. Try setting a new password where it will take the password from you and when it sends otp and asks you to enter otp, then it will say “invalid password”😭😭 Please take down this app and stop confusing people if you can’t implement a basic app that just works
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Keep option to change linked mobile no
Keep a provision to transfer or change mobile number linked to FASTag in the app itself.
Very poor service.
I purchased a new car and along with that a Fastag from IDFC First Bank.
It worked for a few days and then stopped abruptly. My mobile app shows that the FASTag has been hotlisted and has a balance of Rs. 2094 to my credit. Since then, for the last few weeks I have been trying to identify the issue and solve that. Neither the dealer nor IDFC First Bank has given me any solution. Meanwhile for travel I have pay double the toll amount at the booths on the way. The officials whom I contacted said that it could be a problem with the software. The problem that I have is the bank has apparently started this service as a bait to gather potential customers but is not serious in understanding their inconveniences in case any issues crop up. Very immature management! I shudder to think that I was attracted with the rate of interest advertised by the bank and was about to invest my life’s savings in the bank.
It worked for a few days and then stopped abruptly. My mobile app shows that the FASTag has been hotlisted and has a balance of Rs. 2094 to my credit. Since then, for the last few weeks I have been trying to identify the issue and solve that. Neither the dealer nor IDFC First Bank has given me any solution. Meanwhile for travel I have pay double the toll amount at the booths on the way. The officials whom I contacted said that it could be a problem with the software. The problem that I have is the bank has apparently started this service as a bait to gather potential customers but is not serious in understanding their inconveniences in case any issues crop up. Very immature management! I shudder to think that I was attracted with the rate of interest advertised by the bank and was about to invest my life’s savings in the bank.
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Fake transactions
The Fastag dispute mechanism is useless, Chhajarsi toll charged ₹265(LCV price) whereas I am using a LMV/CAR/JEEP Fastag, also my car was in parked in AGRA at the time I received the message.
The executives respond that the toll plaza says that you crossed their toll plaza so you won’t get any refund, even after requesting to show proof they ask to write a mail, of they have stopped responding to.
The NHAI authorities direct me to IDFC and IDFC direct me towards the particular toll plaza.
I would recommend using Paytm Fastag which is much more reliable.
The executives respond that the toll plaza says that you crossed their toll plaza so you won’t get any refund, even after requesting to show proof they ask to write a mail, of they have stopped responding to.
The NHAI authorities direct me to IDFC and IDFC direct me towards the particular toll plaza.
I would recommend using Paytm Fastag which is much more reliable.
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Full fraud,
First they will change in you app, if you by mistake click on the that link, without any confirmation they will deduct 300 rs for some stupid max cover, and black list your fastag also, and you have to pay double charge , if you give call to their cust care, they are one of the best namuna, as per them they don’t know any thing, and can’t help in any matter, like why 300 rs deducted, why fast tag is blacklist, even you have more then 1000 in your account, , please avoid if some one can, because, agency has give me this fastag, other wise i had never taken this company fasttag
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Unreliable app
Most valuable features like tag replacement, vehicle RC update etc. are either not available or have been placed at a location which cannot be found easily. Even now, when I did not intend to provide review, I was automatically diverted to this page despite not even touching any option on the app.
The cherry on the cake is taken by their customer care email and phone number - Call is never picked up even if one waits for more than 20 minutes on hold, email never gets any response.
Overall the app reflects the DNA of the organisation. I am now going to change my FasTAG to any better company who understands the need of the customer and values them as assets.
The cherry on the cake is taken by their customer care email and phone number - Call is never picked up even if one waits for more than 20 minutes on hold, email never gets any response.
Overall the app reflects the DNA of the organisation. I am now going to change my FasTAG to any better company who understands the need of the customer and values them as assets.
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Fast tag not delivered
I purchased a fast tag through the app but it has been more than 20 days but there is no update on courier delivery status. When I call the bank they say that they don’t have access to check the order details. Multiple times I have sent email about the complaint but there is no reply. Horrible experience with this app and with IDFC bank. There was no option for 0 stars so had to give a 1 star
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Most features doesn’t work!!
There are features which I am not able to figure out how it’s supposed to work or what rhe developer had intended to do with it😢
‘Update User ID’ - no matter whatever combination of user id or password , you input, it just throws some gibberish errors.🙄
Auto Recharge - Not sure how many IDFC Credit Cards need to be applied until the app figures out you do have a credit card!!🤣
Email them and try your luck! At least I wasn’t..
‘Update User ID’ - no matter whatever combination of user id or password , you input, it just throws some gibberish errors.🙄
Auto Recharge - Not sure how many IDFC Credit Cards need to be applied until the app figures out you do have a credit card!!🤣
Email them and try your luck! At least I wasn’t..
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Disaster
This app deserves “0” star. Forget about recharging or updating the RC details. I am not even able to log in properly on time. It’s like winning a lotto. Sometimes if you are lucky enough you may be able to log in. Or else it’s always time out. What a disaster. I have my another car on paytm fasttag. So simple and easy. I am stuck with this just because this was the one provided to me by my dealer for the new car. I am a person who travels a lot and I am not planning to get another fasttag from paytm. Guys please avoid this one.
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Efficient and Convenient
I have been using the IDFC Etoll app for a while now, and I must say it has made my toll payment experience seamless and hassle-free. The app's user-friendly interface makes it easy to navigate and perform transactions quickly.
One of the standout features is the ability to recharge my account directly from the app, eliminating the need to visit physical recharge centers. The app also provides real-time updates on toll charges, ensuring I stay informed about my account balance and transactions.
I appreciate the smooth and fast payment process. The app integrates well with the toll plazas, and I've never encountered any issues while making payments. It saves me valuable time during my daily commutes.
Furthermore, the customer support team has been prompt and helpful whenever I've had queries or needed assistance. They respond in a timely manner and provide effective solutions.
Overall, the IDFC Etoll app is a reliable and efficient tool for managing toll payments. It has simplified my commuting experience, and I highly recommend it to fellow drivers who want a convenient way to pay tolls. Great job, IDFC!
One of the standout features is the ability to recharge my account directly from the app, eliminating the need to visit physical recharge centers. The app also provides real-time updates on toll charges, ensuring I stay informed about my account balance and transactions.
I appreciate the smooth and fast payment process. The app integrates well with the toll plazas, and I've never encountered any issues while making payments. It saves me valuable time during my daily commutes.
Furthermore, the customer support team has been prompt and helpful whenever I've had queries or needed assistance. They respond in a timely manner and provide effective solutions.
Overall, the IDFC Etoll app is a reliable and efficient tool for managing toll payments. It has simplified my commuting experience, and I highly recommend it to fellow drivers who want a convenient way to pay tolls. Great job, IDFC!
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Pathetic App
This app deserves 0 rating, out of no where when they issued the tag, they registered my fastag using the vehicle chassis number instead of vehicle registration number. Due to this I cannot recharge my fastag using any other application such as phonepay, Paytm or any bank app (as it asks for the vehicle Reg number and not the chassis number). This makes me solely reliable only on their dumb fast forward app, when I try to login to this app, it sends out an otp which I’m not receiving, tried this for almost 7 days now but not even a single time otp was received. This is a pathetic feeling and customer service is very limited. IDFC tags are definitely not recommended as per my opinion.
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Response from developer
Dear Customer, we would need your contact details to address the issue. Please send a mail with your registered mobile number and Vehicle number to etollservices@idfcfirstbank.com Thank You.
Very Poor Site and Customer Support
As per them everyone is Bombay based. There is no way out to update users address. Wrote emails, but no response. Submitted Aadhaar as KYC document but profile not updated using the same. Went to nearest Branch, they feel why this stranger has come to trouble us. With earlier car, I had ICICI Bank FASTAG and I was able to update and maintain latest my profile details. They have greased palms of some Maruti Showrooms and they give IDFC First FASTag. They too don’t have option to change users/customers profile. Address of everyone is Mumbai. By the way, if they have to do region or area wise users analysis, how will they approach without exact users address. Unchi Dukan Fika Pakwan.
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