Pathetic Customer Care Experience
I received an AWB number via SMS, but when I tracked it, the status showed “Rejected AWB Inscanned” for three straight days. I contacted IDFC FASTag customer care, and the executive checked the details and saw the same issue herself. However, when I asked her to raise a complaint, she refused and told me I had to wait seven working days before they could take any complaint.
What kind of customer care is this? The executive could clearly see that there was already an issue with the shipment, yet instead of helping or escalating it, I was told to suffer for seven days and only then could a complaint be filed. On top of that, I was expected to contact the logistics partner myself to find out what was wrong.
A bitter first experience with IDFC. I would not recommend IDFC FASTag because of such pathetic customer support.
Response from developer
We are keen to help you! It’d be great if you could call us at 1800-266-9970 or mail us at customer.service@idfcfirstbank.com mentioning your registered mobile number and vehicle registration number for us to assist you better. Thank you!
False Toll Deduction and Worst Customer Support
When I reported the issue through email, instead of investigating the incorrect toll deduction, the support team kept asking for unnecessary documents like front and rear photos of the vehicle, RC copy, and other details. Customers should not have to prove their innocence for a mistake made by your system.
Wrong toll deductions and poor customer support have completely destroyed my trust in this FASTag service. I would never recommend IDFC FIRST FASTag to anyone until they improve their system and customer grievance process.
Response from developer
We are keen to help you! It’d be great if you could call us at 1800-266-9970 or mail us at customer.service@idfcfirstbank.com mentioning your registered mobile number and vehicle registration number for us to assist you better. Thank you!
Dont by idfc fast tag
Response from developer
We are keen to help you! It’d be great if you could email us at customer.service@idfcfirstbank.com for us to assist you better. Thank you!
I have been facing the issue from months. Please resolve it
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We've detected that you're trying to log in using a remote access application. For security reasons, access from remote desktop or screen-sharing apps is not allowed.
Please log in from a direct device and try again.
Response from developer
We have enabled this to ensure security and also to ensure customers do not get defrauded due to lapses from such screen sharing apps. Requesting temporary removal of such apps before logging into IDFC app.
very very worst service
Response from developer
We are keen to help you! It’d be great if you could call us at 1800-266-9970 or mail us at customer.service@idfcfirstbank.com mentioning your registered mobile number and vehicle registration number for us to assist you better. Thank you!
