Simple and easy
Use for irs and other logins, seems very safe and secure. Extremely quick after verification
Worst application ever
If this account ever breaks, and you have an issue or if you ever get a new address and you have an issue you are host I have moved from Kansas to Colorado and had to and when requesting to update my ID and they won’t the people there don’t seem to understand I’ve called customer service. I did their verification and their picture and their video and I cannot get the assistance I need to go in and do what I’m required to do so I just turned down a job because I can’t get verified to this stupid platform so I will no longer apply at any job that uses this horrible system and that’s that you know you guys just don’t seem to figure it out yet. You know I don’t know what else to tell you horrible system, if you set it up your first account and you have no issues with setting up the first account it’s great. It works the way it’s supposed to but God forbid you move or God forbid you lose your phone number. If you do any of those you’re absolutely hosed.
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Getting used to it.
Have a password to unlock phone and a password to open app, is authentication needed every time? Maybe just don’t know how???
Great App
This App has been a Great Saving for me when buying GE Appliances for our home and Merrill shoes for myself and as gifts for family members.
Support is nonexistent, don’t bother with this crapp
Support takes a week to a month to reply and when they do it is never with anything helpful.
You can only fill out a ‘contact us’ form to contact support, then they never get back to you.
If you try to reply to the initial email asking them to follow up, they reply with an email telling you to fill out a contact form, but never reply to the initial support email, they ignore it.
I have been waiting for a month to receive help regarding my account and still haven’t received it.
You can only fill out a ‘contact us’ form to contact support, then they never get back to you.
If you try to reply to the initial email asking them to follow up, they reply with an email telling you to fill out a contact form, but never reply to the initial support email, they ignore it.
I have been waiting for a month to receive help regarding my account and still haven’t received it.
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Id’s
There needs to be more types of id choices because I don’t fit into any of the categories listed here
The best!
Thank you for a wonderful resource. And thank you to all the companies who are offering such great discounts
Cannot sign in on the app itself
It’s unfortunately your company has a problem with your app that needs to be upgraded or updated to use operate correctly. Unfortunately, your app does not allow. Anyone to sign in unfortunately through the app it comes up with an air report.
Review
Customer service is level zero people are loosing out on benefit’s because there is no help. Oh and I need a nickname for this crappy review and they all been taken what a joke.
Face ID?
Nice app though wondering why logging in with a Face ID isn’t part of it yet?
Id wallet
I enjoy id wallet because it is another layer of protection from id theft
Response from developer
Thank you for your review! -ID.me Support
I can’t delete my account
This app wasn’t helpful at all and I don’t know how to delete it or the account that I created
Identity Verification is expired
My verification for my identity has expired and there’s no way to submit my new drivers license or any kind of documents to verify my identity.
Unfortunate
This app seemed to have tons of potential. But it’s unfortunate how the app carries such a “secure” philosophy for just a persons identity information. Can only carry one account across multiple devices if you’re using a single state identification card. I can’t have a card on one device without that credit card following on all my devices. Worthless.
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Overly complicated
Using the app I find myself having to login about every other minute just trying to upload documents to verify my identity.
And while using my PC, the front of my license uploads, but the back twirled for over ten minutes before I just quit and closed the page.
I have used other security programs that are FAR more user friendly.
Just who did you blow to become the chosen security protocol for the federal government???
And while using my PC, the front of my license uploads, but the back twirled for over ten minutes before I just quit and closed the page.
I have used other security programs that are FAR more user friendly.
Just who did you blow to become the chosen security protocol for the federal government???
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Doesn’t work
They don’t update your info even when you are validated.
Terrible Customer Support
It’s been days since I submitted a support request and have received no answer at all. It’s shameful they don’t even have a phone number.
Good app but annoying login prompts
Downloaded the app for convenience, but it keeps prompting for logins with in-app browser pop-ups. Defeats the purpose. I understand if pop-ups occur for security settings change, but to logout, it even pop-ups for browser login. You can’t cancel, just keeps popping up login window over and over again. You can’t go back in the app even after closing the app; it goes right back to login window in the app. It seems like QA process was skipped, and causes doubt for a secure platform performing id verification to not pay attention to details. I will just use the web site for now if the product is still useful, but any configuration workflow within the app is not up to normal software standards. Hoping it improves!
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Bare bones app
Unfortunately, the app is pretty lacking when it comes to features. In addition, I highly recommend NOT using two factor authentication because the app forces you to sign in again every time and there’s no way to turn two factor authentication off. This is an issue because cell service is often terrible at sporting events (because so many people are there) so it’s impossible to sign in to show one’s proof of vaccination. The app should be able to work offline without having to sign in every single time.
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Great App!
I only wish it had Face ID.
