VERY limited use on iPad
I have been a satisfied iDrive user for many years - it is my primary backup solution for my Windows desktops. I was looking for a whole-device backup for my iPad to replace iCloud+ which i have “outgrown” (i.e. not enough space - sure, I could upgrade my iCloud to more storage, but why pay for that when I already pay for 5TB on iDrive, and have lots of room there for my iPad files?) But is appears that iDrive for iPad only does backups of photos, videos, contacts, and calendar - NOT files!! At least, I can’t find a way to make that happen - “Files” doesn’t appear on the list of items to back up, and I couldn’t find any online help which explains how I might do that. So, pretty disappointed.
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Recent update problem
Lately the app is constantly in the island with an error message saying “upload photos task failed” I always had that error but didn’t know why and now it’s constantly in the island. Please fix
Not a pleasant user experience
The service is a good value, but the iOS app has several annoying issues:
- It can get stuck in a loop trying and failing to upload media it already uploaded (clear the cache in the app settings).
- IDrive separates “devices” and “computers”. From a billing perspective this makes sense, but not from a functional perspective. The iOS app should not be limited to “devices” when you also have “computers”. It all feels like an artificial segmentation that has nothing to due with billing. They just don’t have a cohesive and efficient solution across the device apps, web, macOS, Windows, etc.
- the iOS app doesn’t back up documents, only media, contacts, and calendar. This may be Apples fault, I don’t know.
- It can get stuck in a loop trying and failing to upload media it already uploaded (clear the cache in the app settings).
- IDrive separates “devices” and “computers”. From a billing perspective this makes sense, but not from a functional perspective. The iOS app should not be limited to “devices” when you also have “computers”. It all feels like an artificial segmentation that has nothing to due with billing. They just don’t have a cohesive and efficient solution across the device apps, web, macOS, Windows, etc.
- the iOS app doesn’t back up documents, only media, contacts, and calendar. This may be Apples fault, I don’t know.
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Slow
It very slow going through the photo and video take sooooo take time to load wish it was fast. Soo can search photo
Not user friendly
I wanted to switch out devices to backup. I found no way to do that.
Great Backup!!
Works well with overnight backup.
Would LOVE to a DARK OPTION!!!! :)
Great pricing!
Would LOVE to a DARK OPTION!!!! :)
Great pricing!
Support
Support staff always helpful
Best value back up
I have used IDrive for many years, on all my devices, both Mac and Windows, and currently have the Mini package with 500gb storage which for $9.95 a year is unbeatable. I have never experienced any crashes as some have reported. It has proved to be 100% reliable in my own experience, and would never use any other online backup service. You have the option for two factor authentication, and to choose your own encryption code, so it’s very secure. Even if hacked, your encryption code is the only way to read the files. There is also an option to back up to an external drive should you prefer. I highly recommend this as a secure online backup service.
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Held hostage! After your IDrive subscription ends you cannot access your IDrive external hard drive
Horrible company! Read the most recent reviews in the Apple Store.
Don't make the mistake I and many others have made
Don't make the mistake I and many others have made
Doesnt back up anything
says 190 gb of backup but i am unable to view or retrieve anything
No files visible on my iPhone
Since getting a new windows 11 pc, I am unable to see my files on my iPhone. What happened???
Best in its class
Easy and perfect replacement for standard google drive or ICloud. Highly recommended
Alex
The best in the game really easy to use
Deleting
Paid for upgrade and now it’s saying you need to up grade . Then stop taking money out of my account 😡
Gahh!
I just want to back up a given folder or SD card in a USB reader. The app won't let me choose a folder to back up! It insists on using Apple's silly media framework! Forget this, man.
I made a mistake
I may have to go back to iCloud. I can’t open a file in the app like I did with iCloud and have it saved so that it syncs across all my devices.
Vids ?
Just downloaded the app and it doesn’t automatically upliad videos for some reason
Poor customer-oriented safety strategy
Their whole security system hinges on an encrypted key. Key gone=all your data gone because there is no contingency plan for people being human. These young geeks think that everybody is perfect like them. But, are they perfect themselves?
So, one has spare keys for contingencies when our keys are lost. Do these guys have a contingency plan for a lost key? Mind you the account was set years ago. Maybe an encrypted key wasnt required then?
So, it is unusual that their system suddenly resets your domain, meaning that your data is ALL gone. I wouldnt even know how to reset the account. Yet, it was reset without my authorization. Attempts to log back in requires an encryption key… wtf… never needed one before. Of course, no idea what or where such might be, if there was ever one!
This happened on my desktop. After exchanges with their cust svc, they proposed using “another machine” to log on, where iDrive was installed, since such would have the encrypted key. The interesting aspect is that the same problem popped up when attempting to log on with either of my two iPads and my iPhone. Now can someone tell why all of a sudden an iPhone or iPad from which I have logged on so many times without problems suddenly loose the encrypted key?!
Interestingly enough, iDrive recognizes my iOS machines, but it only allows me to log on with a google acct, which I never used before for iDrive, and gives me the same amount of storage space I had contracted, but without paying, and, of course, there is no data stored at all… blank…
But such is the case. The questions remain: 1) Who reset my account? 2) Will there ever be a human-oriented contingency plan for imperfect humans? 3) Since iDrive holds no data of mine, not by my choice, can I get my money back? 4) When was the last system update or hacker security violation?
So, one has spare keys for contingencies when our keys are lost. Do these guys have a contingency plan for a lost key? Mind you the account was set years ago. Maybe an encrypted key wasnt required then?
So, it is unusual that their system suddenly resets your domain, meaning that your data is ALL gone. I wouldnt even know how to reset the account. Yet, it was reset without my authorization. Attempts to log back in requires an encryption key… wtf… never needed one before. Of course, no idea what or where such might be, if there was ever one!
This happened on my desktop. After exchanges with their cust svc, they proposed using “another machine” to log on, where iDrive was installed, since such would have the encrypted key. The interesting aspect is that the same problem popped up when attempting to log on with either of my two iPads and my iPhone. Now can someone tell why all of a sudden an iPhone or iPad from which I have logged on so many times without problems suddenly loose the encrypted key?!
Interestingly enough, iDrive recognizes my iOS machines, but it only allows me to log on with a google acct, which I never used before for iDrive, and gives me the same amount of storage space I had contracted, but without paying, and, of course, there is no data stored at all… blank…
But such is the case. The questions remain: 1) Who reset my account? 2) Will there ever be a human-oriented contingency plan for imperfect humans? 3) Since iDrive holds no data of mine, not by my choice, can I get my money back? 4) When was the last system update or hacker security violation?
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Slow and big
It uses 7GB without doing anything. Takes ages to backup one photo.
Great App and service
Great App and service
