Uploads disappear
Several attempts same result I have submitted requests and the error file etc and nothing. Very disappointed. Some updates great but every time I update I’m scared it’s gonna stop working again.
Can’t even open it!
Just downloaded macOS app and can see why 1 star, it crashes straightaway! I downloaded as I am trying to delete files out of browser window, but that just hangs when I do so, none of this too clever when informed over quota and being charged for it!
Private Cloud
One of the few cloud storage that does not harvest your data
Needs more fixes, very slow!
We are still using this app which we pay for.
It freezes, is really slow upon initially loading into the app viewing and opening photos and especially in video playback it’s really slow, lacks quality and precision.
Very slow uploading as well.
The App needs much more optimisation and fixes so it runs a lot smoother.
This is a paid for service that is keeping our very important family, work and life content.
Be nice to have a bit more from the software and company regarding the app.
It freezes, is really slow upon initially loading into the app viewing and opening photos and especially in video playback it’s really slow, lacks quality and precision.
Very slow uploading as well.
The App needs much more optimisation and fixes so it runs a lot smoother.
This is a paid for service that is keeping our very important family, work and life content.
Be nice to have a bit more from the software and company regarding the app.
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VERY limited use on iPad
I have been a satisfied iDrive user for many years - it is my primary backup solution for my Windows desktops. I was looking for a whole-device backup for my iPad to replace iCloud+ which i have “outgrown” (i.e. not enough space - sure, I could upgrade my iCloud to more storage, but why pay for that when I already pay for 5TB on iDrive, and have lots of room there for my iPad files?) But is appears that iDrive for iPad only does backups of photos, videos, contacts, and calendar - NOT files!! At least, I can’t find a way to make that happen - “Files” doesn’t appear on the list of items to back up, and I couldn’t find any online help which explains how I might do that. So, pretty disappointed.
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Recent update problem
Lately the app is constantly in the island with an error message saying “upload photos task failed” I always had that error but didn’t know why and now it’s constantly in the island. Please fix
Not a pleasant user experience
The service is a good value, but the iOS app has several annoying issues:
- It can get stuck in a loop trying and failing to upload media it already uploaded (clear the cache in the app settings).
- IDrive separates “devices” and “computers”. From a billing perspective this makes sense, but not from a functional perspective. The iOS app should not be limited to “devices” when you also have “computers”. It all feels like an artificial segmentation that has nothing to due with billing. They just don’t have a cohesive and efficient solution across the device apps, web, macOS, Windows, etc.
- the iOS app doesn’t back up documents, only media, contacts, and calendar. This may be Apples fault, I don’t know.
- It can get stuck in a loop trying and failing to upload media it already uploaded (clear the cache in the app settings).
- IDrive separates “devices” and “computers”. From a billing perspective this makes sense, but not from a functional perspective. The iOS app should not be limited to “devices” when you also have “computers”. It all feels like an artificial segmentation that has nothing to due with billing. They just don’t have a cohesive and efficient solution across the device apps, web, macOS, Windows, etc.
- the iOS app doesn’t back up documents, only media, contacts, and calendar. This may be Apples fault, I don’t know.
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Slow
It very slow going through the photo and video take sooooo take time to load wish it was fast. Soo can search photo
Not user friendly
I wanted to switch out devices to backup. I found no way to do that.
Great Backup!!
Works well with overnight backup.
Would LOVE to a DARK OPTION!!!! :)
Great pricing!
Would LOVE to a DARK OPTION!!!! :)
Great pricing!
Support
Support staff always helpful
Best value back up
I have used IDrive for many years, on all my devices, both Mac and Windows, and currently have the Mini package with 500gb storage which for $9.95 a year is unbeatable. I have never experienced any crashes as some have reported. It has proved to be 100% reliable in my own experience, and would never use any other online backup service. You have the option for two factor authentication, and to choose your own encryption code, so it’s very secure. Even if hacked, your encryption code is the only way to read the files. There is also an option to back up to an external drive should you prefer. I highly recommend this as a secure online backup service.
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Held hostage! After your IDrive subscription ends you cannot access your IDrive external hard drive
Horrible company! Read the most recent reviews in the Apple Store.
Don't make the mistake I and many others have made
Don't make the mistake I and many others have made
Doesnt back up anything
says 190 gb of backup but i am unable to view or retrieve anything
No files visible on my iPhone
Since getting a new windows 11 pc, I am unable to see my files on my iPhone. What happened???
Best in its class
Easy and perfect replacement for standard google drive or ICloud. Highly recommended
Alex
The best in the game really easy to use
Deleting
Paid for upgrade and now it’s saying you need to up grade . Then stop taking money out of my account 😡
Gahh!
I just want to back up a given folder or SD card in a USB reader. The app won't let me choose a folder to back up! It insists on using Apple's silly media framework! Forget this, man.
I made a mistake
I may have to go back to iCloud. I can’t open a file in the app like I did with iCloud and have it saved so that it syncs across all my devices.
