Had to get refund because they didn’t hold up their promise on their subscription
A Must-Have App for Video Lovers
Two Thumbs Up for iface
Unleash Your Creativity with Face Swapping
Just what I was looking for to add some humor to my video creations
I never knew I needed this app until I tried it – now I'm hooked
My Friends and I Can't Stop Laughing
Bait and switch
UPDATE: developer contacted me offering free gems. I’m not happy with this resolution, especially since I have no clue how many gems this will be. I paid for unlimited, I want unlimited. I contacted support through Tally as that is the only way I can find to contact support, and for the fourth time I have not gotten a response, so I can’t even get the gems I was promised. At this point I just want a full refund.
Response from developer
Thank you for taking the time to share your concerns with us. We're sorry to hear about your disappointment regarding the need to purchase gems even after subscribing for a year. We understand how this might feel misleading, and it's certainly not our intention to make anyone feel like they're not getting value from their subscription. Our subscription model is designed to provide users with access to many of our app's features at a reduced overall cost. However, certain premium features, which require more resources, are supported through the purchase of gems. We strive to make this clear in our app description and subscription details, but we appreciate that it can still come as a surprise. We value your feedback and are constantly looking for ways to improve our app and make it more user-friendly. To show our appreciation for your support and to help improve your experience, we would like to offer you some complimentary gems. Please contact our support team with your account details so we can make this arrangement. We're committed to ensuring our users feel valued and heard. Your feedback is crucial in helping us achieve this, and we hope to better meet your expectations in the future. Warm regards,
Bait and switch
My subscription is still active but I can’t even use what I paid for because gems are now required. If a subscription was made before the gem currency was implemented, the customer should receive the benefits agreed upon when they made the subscription. Changing the terms after the fact is robbery.
I’ve contacted support 2 times with no response. Put in a 3rd ticket, we will see if I ever get a response.
This screams lawsuit.
Response from developer
Thank you for taking the time to share your concerns with us. We're sorry to hear about your disappointment regarding the need to purchase gems even after subscribing for a year. We understand how this might feel misleading, and it's certainly not our intention to make anyone feel like they're not getting value from their subscription. Our subscription model is designed to provide users with access to many of our app's features at a reduced overall cost. However, certain premium features, which require more resources, are supported through the purchase of gems. We strive to make this clear in our app description and subscription details, but we appreciate that it can still come as a surprise. We value your feedback and are constantly looking for ways to improve our app and make it more user-friendly. To show our appreciation for your support and to help improve your experience, we would like to offer you some complimentary gems. Please contact our support team with your account details so we can make this arrangement. We're committed to ensuring our users feel valued and heard. Your feedback is crucial in helping us achieve this, and we hope to better meet your expectations in the future. Warm regards,
MISLEADING! Don’t but this app!!
Response from developer
Thank you for sharing your feedback, and we truly apologize for any confusion or frustration you've experienced. We understand how disappointing it can be to encounter unexpected costs. Our goal is to be transparent with our users about the app's operation and any additional purchases that might enhance the experience. The gems system is designed to offer optional, high-quality features that require significant computational resources, hence the need for additional support. However, we are continually striving to balance quality with accessibility and will take your feedback into account as we evaluate our pricing and gem usage policies. To address your concerns, we'd like to offer you a one-time bonus of gems to help you enjoy our premium features. Additionally, we're here to support you with any further explanations or help you might need regarding the app's functionalities. Please reach out to us directly through our support channel, and we'll ensure your experience is improved moving forward. Warm regards,
Still some work to do
BUT - if the video you’re putting the face in has anything going on involving the mouth (eating, drinking, sticking tongue out) that’s where this app takes a huge nose dive.
If they can just fix that, this app would be far superior than any other.
I do have hope as they seem to keep up with updates. Fingers crossed
Response from developer
Thank you for your valuable feedback and for highlighting what you love about our app, as well as areas where we can improve. We're thrilled to hear that you find our face swap realism superior to others - that's a huge compliment! We understand your concerns regarding the performance with videos involving mouth movements like eating, drinking, or tongue gestures. Rest assured, enhancing the realism and accuracy of these interactions is a top priority for us. Our development team is actively working on improving this aspect of the app to provide a seamless experience in all scenarios. Your hope and patience mean a lot to us. Keeping our app updated and improving upon feedback like yours is part of our commitment to excellence. We're confident that with our next updates, you'll see significant improvements in these areas. Please stay tuned, and feel free to reach out to us with any more insights or suggestions you might have. Your input is invaluable in our journey to make [App Name] the best it can be. Warm regards,
I have no idea…
Response from developer
Thank you so much for your positive feedback! We will make sure that we will keep providing best Face Swap AI technology in the world.
Changed pay model but it’s better now
Response from developer
Thank you for your feedback! We have been working really hard to improve AI quality and also loading speed for good sake. Please let us know if you find any issues or comments:)
Terrible quality
So far FaceMagic is still the best around I’ve found even though it’s not the greatest but it’s WAY ahead of iFace
Screwed over their paid subscription members
This is very unfortunate, everyone who purchased the subscription should be grandfathered in until our subscription ended. However, it is obvious this company rather to try reek in profits rather than satisfying those loyal customers. I requested a refund, but I highly doubt they will follow through due to this horrible attempt of already forcing their already paid subscription membership to pay even more for a service that we already paid for.
I do not recommend this app that puts profit above while screwing over their already paid subscription members.
Response from developer
Thank you for taking the time to share your concerns with us. We're sorry to hear about your disappointment regarding the need to purchase gems even after subscribing for a year. We understand how this might feel misleading, and it's certainly not our intention to make anyone feel like they're not getting value from their subscription. Our subscription model is designed to provide users with access to many of our app's features at a reduced overall cost. However, certain premium features, which require more resources, are supported through the purchase of gems. We strive to make this clear in our app description and subscription details, but we appreciate that it can still come as a surprise. We value your feedback and are constantly looking for ways to improve our app and make it more user-friendly. To show our appreciation for your support and to help improve your experience, we would like to offer you some complimentary gems. Please contact our support team with your account details so we can make this arrangement. We're committed to ensuring our users feel valued and heard. Your feedback is crucial in helping us achieve this, and we hope to better meet your expectations in the future. Warm regards, The [App Name] Team
ABSOLUTE SCAM: CHARGED FOR SERVICES NOT RECEIVED
Response from developer
Thank you for taking the time to share your concerns with us. We're sorry to hear about your disappointment regarding the need to purchase gems even after subscribing for a year. We understand how this might feel misleading, and it's certainly not our intention to make anyone feel like they're not getting value from their subscription. Our subscription model is designed to provide users with access to many of our app's features at a reduced overall cost. However, certain premium features, which require more resources, are supported through the purchase of gems. We strive to make this clear in our app description and subscription details, but we appreciate that it can still come as a surprise. We value your feedback and are constantly looking for ways to improve our app and make it more user-friendly. To show our appreciation for your support and to help improve your experience, we would like to offer you some complimentary gems. Please contact our support team with your account details so we can make this arrangement. We're committed to ensuring our users feel valued and heard. Your feedback is crucial in helping us achieve this, and we hope to better meet your expectations in the future. Warm regards,
Read if your subscription is no longer usable
Response from developer
We sincerely apologize for this inconvenience. We released a new version that fixed the issues you reported. Please update and try iface. Please contact us if you still encounter the same issues. We need your voice and opinion to improve your experience with iface.
Imposed charges after original subscription
Response from developer
Thank you for taking the time to share your concerns with us. We're sorry to hear about your disappointment regarding the need to purchase gems even after subscribing for a year. We understand how this might feel misleading, and it's certainly not our intention to make anyone feel like they're not getting value from their subscription. Our subscription model is designed to provide users with access to many of our app's features at a reduced overall cost. However, certain premium features, which require more resources, are supported through the purchase of gems. We strive to make this clear in our app description and subscription details, but we appreciate that it can still come as a surprise. We value your feedback and are constantly looking for ways to improve our app and make it more user-friendly. To show our appreciation for your support and to help improve your experience, we would like to offer you some complimentary gems. Please contact our support team with your account details so we can make this arrangement. We're committed to ensuring our users feel valued and heard. Your feedback is crucial in helping us achieve this, and we hope to better meet your expectations in the future. Warm regards,
Avoid this app
My issues are these:
Crazy slow. Like sometimes it’ll process for 15 minutes before it just boots you out. Not sure how that works now that you have to pay per use.
Surprisingly bad face swaps at times. Not willing to pay per use when I know an alarmingly high percentage of outputs are pure distorted nightmare fuel.
The introduction of gems and pay per use structure was not in place when I paid for my annual subscription. To switch it up mid subscription is probably a breach of contract. I’m going to discuss that with the App Store customer service and request a full refund, then delete the app shortly thereafter.
Other apps provide the same services and there are websites that do the same thing to far better results (and much cheaper)
The short of it is that the app is poorly managed, offering a sub standard product and seems to be moving towards a blatant cash grab without warning anyone. Look somewhere else
Response from developer
Thank you for sharing your feedback, and we truly apologize for any confusion or frustration you've experienced. We understand how disappointing it can be to encounter unexpected costs. Our goal is to be transparent with our users about the app's operation and any additional purchases that might enhance the experience. The gems system is designed to offer optional, high-quality features that require significant computational resources, hence the need for additional support. However, we are continually striving to balance quality with accessibility and will take your feedback into account as we evaluate our pricing and gem usage policies. To address your concerns, we'd like to offer you a one-time bonus of gems to help you enjoy our premium features. Additionally, we're here to support you with any further explanations or help you might need regarding the app's functionalities. Please reach out to us directly through our support channel, and we'll ensure your experience is improved moving forward. Warm regards,
AVOID THIS APP IT IS NO LONGER WORTH PREMIUM
This app is pretty much useless now in comparison to other similar apps. You minus well go get those as opposed to this. At least the other apps are trying to rip you off directly in front of your face. Like seriously?? You want us to pay you a premium subscription fee AND pay for these gems/tokens? Get real.
Response from developer
Thank you for taking the time to share your concerns with us. We're sorry to hear about your disappointment regarding the need to purchase gems even after subscribing for a year. We understand how this might feel misleading, and it's certainly not our intention to make anyone feel like they're not getting value from their subscription. Our subscription model is designed to provide users with access to many of our app's features at a reduced overall cost. However, certain premium features, which require more resources, are supported through the purchase of gems. We strive to make this clear in our app description and subscription details, but we appreciate that it can still come as a surprise. We value your feedback and are constantly looking for ways to improve our app and make it more user-friendly. To show our appreciation for your support and to help improve your experience, we would like to offer you some complimentary gems. Please contact our support team with your account details so we can make this arrangement. We're committed to ensuring our users feel valued and heard. Your feedback is crucial in helping us achieve this, and we hope to better meet your expectations in the future. Warm regards, The [App Name] Team
