Something is always wrong
I cannot get into my account to pay my bill. I go to sign in and it takes me to a registration page but when i input the info it says that the account number is already registered. So how am i able to sign in? doesn’t seem very luxurious to me
Confusing
Using this app has gotten me so off track with payments. It says I have credits and nothing is due, then I log back in and suddenly I’m over due.
Always an issue
I can’t login to remote start my car, I get errors all the time. When I go in to make a car payment and ask me for my banking information every time. This is by far the worst app I have used.
P.o.Sh.
Just bought a new car and can’t make a payment because this p.o.s. doesn’t work. Infiniti you need to stop using a stupid dev team.
Horrible Service
Every few months the app will not load and will not allow you to pay your car bill, causing it to collect more interest. Who is going to waste time calling Infiniti every month? It’s almost like they do it on purpose to pocket a few extra dollars from anyone they can. Pathetic.
Horrible App
This app is horrible. I never had an issue until the last couple of years. Now, whenever you all do an update to fix bugs, the app stops working. You tell me to delete the app and then add it back, and it still doesn’t work. This is very frustrating for the client. I know you want these payments on time, but the app won’t cooperate. Can you please resolve these issues!
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Horrible new update
The app was fine until they updated it about a month ago. Now I have to access my email for a code every time I need to log in. And the payment due is more confusing than ever before. When I try to pay it says I have zero due, like they are trying to make me miss payments.
What is wrong with the service?
This new app continually doesn’t work it won’t remember me and I need to be sent a verification code and it only come outside of business hours. I haven’t been able to pay via app or online for over two weeks! The phone number on the site is incorrect and calling gets you transferred (I.e disconnected) when I finally got a human they told me we were notified service would be down. (I was not but you can send me 15 promotional emails a week but not a verification code) So I made a payment via checking account and have no way of verifying the payment went through. I haven’t no payments listed in the app and still can’t access my account via the web. and now I finally got into the app and it won’t let me make a payment because I don’t owe anything yet. You need to fire all of your web/mobile developers making these updates and revert to the old versions. What happened to quality assurance and bug test/fix before you go live? You’re not a small company hiring a neighbor as your web developer. This is unprofessional and unacceptable!!!!!!!!!!!!!!!!
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Terrible
I’m simply trying to pay a bill I’ve paid every month for years, and now I cannot even get into the app. I don’t have time for this.
Worst app ever
This app is always glitchy. Always a problem. Extremely frustrating! Bad for business.
Need easy access sign in
App needs to enact the option to sign in via face recognition or biometric for apps tech.
Payment
I do not know what happened, but I can’t make any payments through the app- it’s giving me an error message every time for the past several months. Awful experience. I have login on the computer or website on google to pay. It was very convenient to pay through the app- please fix it
Worst app ever
Worst app ever , each time there’s an update the app never works and you have to go thru safari to be able to pay . Such a big company and they can’t fix this issue so customers can pay their bill .
Horrible app
For a luxury car line your app definitely needs improvements. I absolutely hate this app. Please enable a save password setting, or Face ID detection also needs the ability to set reminders or a schedule.
Stuck in 2017
Been using it for a year now.. Needs updated! It never saves my password, doesn’t update accurately… You’ll pay your bill on the weekend and it’ll say it’s past due until Monday. I’ve also scheduled payments and it completely ignores that… it’s hard to navigate… Kinda annoying I’ll have to use it for awhile.
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Terrible app
This app will not work!
Terrible
Used to auto populate my info, now my username/password won’t work on the app but I can log into the Infiniti financial site?
Makes no sense. 0 star rating
Makes no sense. 0 star rating
Trash
Almost never even lets me log in
Alerts
Devs, can you fix it so I don’t get an email daily about my statement? Maybe when the statement comes out and a few days before it is due, would be better.
ENDS YOUR EBILLS
If you are enrolled in ebills through your bank, downloading/activating this app will disable it. No one could tell me why I had missed an automatic payment but they were very good at reading their three lines of script. It’s not my bank’s fault Infiniti didn’t send the ebill, it’s not Infiniti’s fault for not sending it, it’s my fault for thinking a car company would have a decent app.
Payment app with nothing other than the ability to pay. Bare bones, at best. Garbage, if we’re being honest.
Payment app with nothing other than the ability to pay. Bare bones, at best. Garbage, if we’re being honest.
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