iPad Issues
The app no longer appears to work properly on an iPad A16 Model A3354 with iPadOS 27.0.1. The Demo CFD and Spread Bet accounts work (display example data) but no data is rendered for my Share Dealing account. Also, only a single “Account” icon is displayed the foot of the screen and it appears to have no function. Thus all started going wrong after the recent account switch over. Deleting and reinstalling the app does not fix the problem. I am now forced to use the Web browser interface.
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Login very difficult sometimes
To ages to sort out my LogIn problems but got there.
All’s Well that ends well.
All’s Well that ends well.
Worst platform ever
This is the worst app / platform . Many IT glitches resulting 1000s of losses . Options trading has no Greeks / support at all . Do not trade with this platform .
IPAd version of the app not working properly
I have been using IG for my trades for years on my iPad and my iPhone, the last couple of iPad version of the app I can no longer see any of my trades🤷
Open positions, working orders, position preview
Why the app doesn’t show open positions and working orders on the chart anymore?
Does not log out automatically
Also: unable to set up Two Factor Authentication either via customer service or app
Frustrating
Very frustrating app to use. Poorly designed, and hard to navigate, so much so I sold everything and moved to another app.
App has extremely limited functionality
Minimal functionality- I can’t even view my individual holdings. Need to log in via my computer to do more or less anything.
Plz keep this app
The new one us awful
Can no longer change timeframe
The latest version of the app means you can now no longer change the timeframe of your chart. You used to be able to tap on the timeframe (ie 5m - now displayed at the top centre of the chart) to reveal the timeframe options at the bottom that you could tap. This now longer works and you’re stuck with whatever default timeframe is set. This has been the case for over a week now. Please fix. Unusable without it.
Iphone 15 pro max
Ios 26.6
Iphone 15 pro max
Ios 26.6
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Service
Excellent platform interactive and generous
Gets the job done
Great app. No issues
Oct 2026 update. Spanner icon on charts is annoying
Update Oct 2026
App appears to be more stable recently and no longer logs me out continuously.
Strange spanner icon on the charts is annoying and in the way. What is it for?
Update May 2026
Continues to log out every few minutes even if active. Often says Reconnecting streaming…
Update Apr 2026
Has been fairly stable but still logs me out on a random basis. Can stay logged in for hours sometimes and other times logs me out every few minutes. Afraid to enter a trade in case it logs me out at the wrong time.
Update Jan 2026
App is logging me out as soon as I go to another app and back again. Frustrating to use and not good when positions are open or watching market closely.
Issue of alerts still not resolved.
Update August 2025.
Still cant see the message when a market alert is available. If the icon shows a 1 then going to alerts shows nothing but gets rid of the number. Still, it’s only been 18 months since I first reported it - maybe I’m being impatient!
2024 I sometimes get an alert on the screen about a large rise or fall in a stock but it is not available in the app. The icon shows 1 alert but nothing is listed. If the message is long I only see the first part and can’t get to see the rest of it.
App appears to be more stable recently and no longer logs me out continuously.
Strange spanner icon on the charts is annoying and in the way. What is it for?
Update May 2026
Continues to log out every few minutes even if active. Often says Reconnecting streaming…
Update Apr 2026
Has been fairly stable but still logs me out on a random basis. Can stay logged in for hours sometimes and other times logs me out every few minutes. Afraid to enter a trade in case it logs me out at the wrong time.
Update Jan 2026
App is logging me out as soon as I go to another app and back again. Frustrating to use and not good when positions are open or watching market closely.
Issue of alerts still not resolved.
Update August 2025.
Still cant see the message when a market alert is available. If the icon shows a 1 then going to alerts shows nothing but gets rid of the number. Still, it’s only been 18 months since I first reported it - maybe I’m being impatient!
2024 I sometimes get an alert on the screen about a large rise or fall in a stock but it is not available in the app. The icon shows 1 alert but nothing is listed. If the message is long I only see the first part and can’t get to see the rest of it.
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Great app MUCH better than bank apps
I’ve been using this app for several years and overall I’ve been very happy with it.
A couple of improvements, I would suggest include:
- The ability to set ‘market order’ as a default for buying or selling stocks.
- In the spread betting section, I would like the option to set a GBP figure for stop loss, and for taking profits. That makes much more sense to my brain than a certain number of points for both scenarios.
- IG also needs to architect their systems better so that when a massive number of people log in during major downturns, they didn’t have enough server capacity on the backend. Cloud services from AWS, Google and Micropayments Azure means that there should never be an issue with logging in and taking advantage of markets when they are in meltdown.
A couple of improvements, I would suggest include:
- The ability to set ‘market order’ as a default for buying or selling stocks.
- In the spread betting section, I would like the option to set a GBP figure for stop loss, and for taking profits. That makes much more sense to my brain than a certain number of points for both scenarios.
- IG also needs to architect their systems better so that when a massive number of people log in during major downturns, they didn’t have enough server capacity on the backend. Cloud services from AWS, Google and Micropayments Azure means that there should never be an issue with logging in and taking advantage of markets when they are in meltdown.
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The Old Version is Back
This my friends is the best trading platform in the world.
When you need them they're gone
Fx commission almost highest in market, customer services non existent. App functionality crashes every now and again which is horrendous and no one to solve it. Beware
APP DOES NOT WORK
Unable to view share dealing account platform on app, no option to access holdings, I see other people are complaining also, sort this bug out quickly or you will lose a lot of customers, only way to view share holdings is by not using the app and signing in via website. People should not have to spend ages trying to get through to your help desk, just fix the problem, or reinstate the old app.
UPDATE:
App still does not work, given the run around by the so called “helpdesk”, more like “nohelpdesk”, after numerous emails giving info and screenshots, nothing achieved and no fix forthcoming, then was told my case was being closed and I would have to start again!! Not MY problem!!! I give up, App deleted
UPDATE:
App still does not work, given the run around by the so called “helpdesk”, more like “nohelpdesk”, after numerous emails giving info and screenshots, nothing achieved and no fix forthcoming, then was told my case was being closed and I would have to start again!! Not MY problem!!! I give up, App deleted
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Quote and deal removed
Lost the plot quote and deal removed in new app. You can’t place a deal on share dealing . Customer care waited 35 mins to speak to a monkey. Give up IG you have lost the plot
Poor service
Always poor service. They have no need to contact me or help because they never do.
Mess
As stupid as it gets.