It takes a lot of money to get points
Response from developer
Hi Love my furbaby, thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this would be, particularly as a long‑standing customer. The IGA Rewards app was launched in April 2025; however, please note that IGA Morris Street, Innaloo is not currently a participating IGA Rewards store, as all IGA stores are independently owned and operated. To find your nearest participating IGA Rewards store, please visit: https://www.igarewards.com.au/stores. We appreciate you raising concerns regarding pricing discrepancies. Prices scanning differently to shelf labels is not the experience we want for customers, and we’ll ensure this feedback is passed on to the store for review. We encourage you to reach out to us directly quoting reference number 49482, so we can look into this further and assist where possible. Thank you again for your feedback—it helps us continue to improve.
Unoptimised in every way!
Can’t scan rewards card on every POS (forcing slow manual entry of card numbers).
Never feel like any benefit comes from scanning my rewards card (unlike Woolworths or Coles).
Additionally, it might be better not to have a such a poorly implemented rewards card system. Scanning rewards cards just adds to employee time (pushing up costs). And development and marketing further increases costs.
ALDI doesn’t have a rewards system and instead has cheaper pricing.
Response from developer
Hi Jamiel1234, we appreciate that you may not be used to a rewards program like IGA Rewards, but unlike some other programs where you earn pointless points, IGA Rewards offers IGA Cash back, money that you can use on future purchases. To learn more about how IGA Rewards works, head to: www.igarewards.com.au.
Doesn’t work for me
Response from developer
Hi aleoca118, there are currently over 900 participating stores across Australia, however some stores are still in a transitional period of being onboarded to the new IGA Rewards program. Once they are online you should be able to update to your local store in the app. If you have any issues, please feel free to reach out to the Rewards team via the app by going to "More" and then "Support". Or you can reach out to us at service@igarewards.com.au We hope that helps and that you have a great day.
Useless
Response from developer
Hello, thank you for your valuable feedback. We would love to gather more information from you on this matter. Could you please reach out to us at service@igarewards.com.au so we can discuss it further? We look forward to hearing from you about this.
Could be so much better
Love it!
Actual cash back in my pocket
Missing an UPLOAD button
Response from developer
Hi caasi09, Thanks for your feedback. Just to clarify - the IGA Rewards app does not require you to upload receipts. Your receipts are automatically linked in the “My Receipts” section whenever you scan your IGA Rewards member card at checkout. We’ll take your suggestion on board, but hopefully this makes it easier for you to enjoy the app without needing to manually upload anything. If you’re not seeing receipts appear after scanning your card, please reach out to us at support@igarewards.com.au so we can investigate. – The IGA Rewards Team
Disappointed
Response from developer
Hi Quvil, Sorry for the inconvenience - we completely understand how disappointing that would feel. Some older checkout systems may not always scan digital cards reliably. In those cases, you can ask the checkout attendant to manually key in your member number or alternatively enter your mobile number linked to your account. If you continue to experience issues, please contact us at support@igarewards.com.au so we can look into the specific store setup and make sure you’re able to enjoy your rewards. – The IGA Rewards Team
Cashback feature
Response from developer
Hi Hels bel, We’re so glad you’re enjoying the cashback feature and finding it easy to use! It’s great to hear you’re making the most of IGA Rewards across different stores. Thanks for being part of the program and for sharing your feedback. – The IGA Rewards Team
Loves2shop
Response from developer
Hi LJB Reviews, Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the savings with IGA Rewards and choosing to shop local. Your support means a lot to us and to independent retailers across the community. – The IGA Rewards Team
Show me the money
Response from developer
Hi Steinlager-hangover, We love hearing this! It’s great to know you’re finding the app simple to use and enjoying the rewards building up in your wallet. Thanks for supporting your local IGA and for sharing such positive feedback. – The IGA Rewards Team
Cash - not points!
Great app!
Updated review -
ORIGINAL Tried to get this app. First it wouldn’t work. Had to delete and reinstall to click through. Then it Said I already have an account and reset password. Try to do that and I keep getting a message that the link is not secure and can be read by others. Meantime I can’t use my key tag anymore and the app is useless.
Response from developer
Hi there, Thanks for sharing your feedback, and we’re sorry to hear about your experience. We’ve looked into the issue you described, and it appears this may not be related to the IGA Rewards app. We take security very seriously, and all account and password reset links are protected via secure protocols. To ensure we can support you directly and get to the bottom of this, please reach out to our team at support@igarewards.com.au with details about the issue, including any screenshots or error messages you've seen. We’re here to help. Thank you, The IGA Rewards Team