Doesn’t display receipts properly
Also a download function for receipt would be handy for competitions or tax purposes.
Response from developer
Hello! Thank you for your feedback. We’re sorry for the inconvenience with the receipt display. You'll be pleased to know that we’re currently working on adding a printable receipt feature in a future update, which should help for competitions, tax purposes and record keeping. Watch this space, and please make sure you keep your app updated to the latest version to access new features as they become available. 😊
Won’t recognise the card I was issued
Response from developer
Hello, We're sorry you're having trouble registering your card. This is not the experience we want you to have. We'd be happy to help get this resolved for you. Please email us at service@igarewards.com.au with your card number and the email address you're using to register, and our team will investigate and assist with completing your registration. 😊
It takes a lot of money to get points
Response from developer
Hi Love my furbaby, thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this would be, particularly as a long‑standing customer. The IGA Rewards app was launched in April 2025; however, please note that IGA Morris Street, Innaloo is not currently a participating IGA Rewards store, as all IGA stores are independently owned and operated. To find your nearest participating IGA Rewards store, please visit: https://www.igarewards.com.au/stores. We appreciate you raising concerns regarding pricing discrepancies. Prices scanning differently to shelf labels is not the experience we want for customers, and we’ll ensure this feedback is passed on to the store for review. We encourage you to reach out to us directly quoting reference number 49482, so we can look into this further and assist where possible. Thank you again for your feedback—it helps us continue to improve.
Unoptimised in every way!
Can’t scan rewards card on every POS (forcing slow manual entry of card numbers).
Never feel like any benefit comes from scanning my rewards card (unlike Woolworths or Coles).
Additionally, it might be better not to have a such a poorly implemented rewards card system. Scanning rewards cards just adds to employee time (pushing up costs). And development and marketing further increases costs.
ALDI doesn’t have a rewards system and instead has cheaper pricing.
Response from developer
Hi Jamiel1234, we appreciate that you may not be used to a rewards program like IGA Rewards, but unlike some other programs where you earn pointless points, IGA Rewards offers IGA Cash back, money that you can use on future purchases. To learn more about how IGA Rewards works, head to: www.igarewards.com.au.
Doesn’t work for me
Response from developer
Hi aleoca118, there are currently over 900 participating stores across Australia, however some stores are still in a transitional period of being onboarded to the new IGA Rewards program. Once they are online you should be able to update to your local store in the app. If you have any issues, please feel free to reach out to the Rewards team via the app by going to "More" and then "Support". Or you can reach out to us at service@igarewards.com.au We hope that helps and that you have a great day.
