So over this
Response from developer
Hi Randomgirl0810 , thanks so much for taking the time to share this — we’re really sorry for the frustrating experience you’ve had. We understand how annoying it is to keep signing in every time, especially with email, password, and a one-time code. To reduce the number of times you have to log in, we recommend making sure you’re using the latest version of the app and setting up biometrics (like Face ID or fingerprint) if your device supports it — this should help streamline the login process. Regarding your local store not appearing: if you are unable to select your local IGA on the IGA Shop Online website, it may mean that the store isn’t yet set up to accept orders online. If you’d like to be notified when your local IGA becomes available for delivery, you can register your interest here 👉 igashop.com.au/support We’re also sorry to hear about the scrolling glitches and being taken back to the top — that’s definitely not the experience we want for you. Your feedback is really valuable and will be shared with our team so we can investigate and improve the app experience. Thanks again for your patience while we continue to work on making the app better.
Crashes
Response from developer
Hi Drewkl11, Thanks so much for letting us know — we understand how frustrating this experience would have been. We’re happy to share that we’ve released an update to resolve this issue. Please make sure you’re on the latest version of the app, and everything should now be working as expected. Thanks again for your patience and for helping us improve the app.
Didn’t have my store
Response from developer
Hello, The IGA shop online program is an opt-in program for our independent retailers; the owners of each store decide which programs to opt into and use. Could you please contact us at support@igashop.com.au and let us know which local store you shop at? We can then inform your local store that there is interest from one of their shoppers in shopping online. Alternatively, you could speak with your local store's manager or owner. Thank you IGA Shop mobile app team
Confusing and half-baked
It’s also very odd to see this app live in conjunction with the old (red icon) IGA Australia app, which *does* serve the purpose of viewing the catalogue for my local store, but without any of the filtering or searching abilities.
This app I’m reviewing is a decent app hamstrung by poor store selection.
Unimpressed
Response from developer
Hi Mick v K, The IGA shop online program is an opt-in program for our independent retailers; the owners of each store decide which programs to opt into and use. Could you please contact us at support@igashop.com.au and let us know which local store you shop at? We can then inform your local store that there is interest from one of their shoppers in shopping online. Alternatively, you could speak with your local store's manager or owner. Thank you IGA Shop mobile app team
couldn't even find a store
Response from developer
Hi davidpainter, would you mind please contacting us on support@igashop.com.au with details of your issue? It's possible your local store is not participating in the IGA shop online program. Each store is independently owned and the decision to participate in Shop Online and IGA rewards is with the store owner. If you can let us know which store is your local, we can let them know there is interest in shopping with them online. Alternatively, feel free to mention your interest in shop online to your store manager or store owner next time you are in. Thank you for getting in touch IGA Shop mobile app team
App Flickering
model MMXJ3X/A
serial FC6L93Y93N
ios 17.7.2
Straight forward experience
Response from developer
Hi TrevorSeesTheLight, Thank you for taking the time to review our app and for the 5-star rating! We're thrilled you had a smooth experience with your grocery order. If you have any questions, suggestions, or additional feedback, please don't hesitate to email us at support@IGAshop.com.au. We'd love to hear from you! Thanks again, The IGA Shop Online Team
User friendly
Response from developer
Hi Jasey_, Thank you so much for your wonderful review! We're thrilled to hear that you love the simple design and find features like saving items to your list and the buy-again functionality helpful. If you have any more feedback or suggestions, please don't hesitate to reach out to us at support@IGAshop.com.au. Thanks once again, The IGA Shop Online Team
Poor app
Response from developer
Hi 0174gs53$/@, Thank you so much for sharing your feedback with us – we truly appreciate it. We're sorry to hear about the trouble you experienced. Your local IGA may not yet be participating in online shopping, as our stores are independently owned, your local store may not have opted in for e-commerce yet. If you'd like, you can reach out to us at support@igashop.com.au, and we'll be happy to check the status of your local store for you. We've introduced an improvement into the local store search experience to address this use case for future users - thank you. We're also grateful you brought the broken support page link to our attention – we’ve fixed it! User feedback helps us improve, and it’s insights like yours that allow us to make the app better for everyone. If you're open to giving the app another go, we’d love to hear what you think. And if you have any other suggestions or feedback, please don’t hesitate to reach out directly at support@igashop.com.au. Thanks again for helping us improve! Best regards, The IGA shop Online Team