Glitchy app
The automated messages don’t send when I set them to and updating templates and saving the changes is not possible on the phone app.
Feels like an app from 10 years ago
At the end of the day, it works fine it just compared to modern apps it seems dated and old school. Can’t quite put my finger on it. Maybe it’s because it’s not a US base company. Still we use it and we pay for it because it does what we want but it’s a bit clunky
Review
mostly and happens very frequently the app will switch cleaners mid cleaning on us. Makes it hard to figure out who to actually pay for the work. This can happen at any stage of the task being accepted, started or completed
Great for your first 5 properties
This is a great channel manager for a small operation.
App does not work on iPhone 17 pro
I thought it was fix to work on iPhone 16 and later I still can’t get into my account since I upgraded my phone to the 17 pro!! HELP!!!!!!!
Good for platform integration / app unreliable
Great software to synchronise multiple booking platforms. App can be unreliable.
Crashes
Your app crashes all the time and there has to be a constant update every day
Latest Update Broke Many Areas
Cannot click the apply button unless I rotate my phone
Broken in iOS 26.0
Only showing a white screen. Will not load!
Fine app with a lot of shortcomings
I’m genuinely so confused as to how this app has such good reviews. No multi-calendar support, buggy messaging/notification support, constant, buggy OTA updates that usually fail, causing me to force quit most times I open the app. It’s just a very inconsistent and underwhelming app. I’m not able to turn off Airbnb or VRBO notifications because it’s just not consistent enough for me to rely on solely. Also missing a number of features like reporting, device management, etc. All of which I need frequently on my phone. The app works, but often I find myself just going to the mobile site if I need to get something done. To me, that’s a failure on their part.
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Worst app on my phone
Just when I thought the app couldn’t get any slower or clunkier, they updated it and made it worse. It now takes about 15-20 loading time to EVERYTIME I open it, and crashes the majority of the time before loading completes. They’ve also now focused the app on those that manage multiple properties, so to view a calendar for a single property takes about 5 clicks to get to the right screen. UX team need to find a new career.
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Incident Management is Terrible
Continued to experience issues with the calendar blocking out days for no reason. I would report the issue and would get almost automated responses that were never addressing the issue and did not provide clear steps to resolve. The final straw was when IGMS was not passing the correct rates to my Airbnb and VRBO and my property didn’t book for three weeks when I found the issues. Again I reported it and the response for wrong and unhelpful. This time I cancelled the service and now am integrating Pricelabs direct with Airbnb and VRBO and linked their calendars.
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Just ok. Look elsewhere.
Tons of glitches and time wasting issues. I suggest looking elsewhere. Not a fan at all.
Buggy Mobile Booking Experience
The igms mobile direct booking website is riddled with bugs, making it difficult to book a stay. Despite promises of fixes, the issues persist. This is a major problem, as most users rely on mobile devices for reservations. Please address these technical issues promptly to improve the user experience.
Paraíso Captiva
Paraíso Captiva
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Slow
The app is nice but super slow
Needs an update
While the concept and features are pretty good, that’s where the positives end. The app is very slow, clunky, and crashes frequently. Needs to be quit and reset regularly to work, and again it is one of the slower apps I’ve used. For what you pay to use it, it feels extremely low budget.
Really happy with it
I have tried so many apps, such as HostAway, Tookit, Uplisting, etc., but I am stayed with IGMS. Because they are very quick in response. The app is not complicated, it's very easy to use, and also the price is affordable. That's all the thing that I was looking for. I recommend this app!
Good application
The application is a bit slow to work with and is not just mobile. It feels heavy with the load.
Improved a Ton
This app functionality has improved a ton since the latest update. I can do so much more now.
Worst mobile app
Nothing ever loads properly on this app. Every other page - it just doesn’t load, even though I have the latest app version. The amount of bugs and issues with this app make it impossible to use. I always have to go on the browser version to do anything. They need to invest more on improving this app. Everyone uses their phone these days to manage properties in a timely manner.
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